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Mobile App - emails not syncing and not able to log in after deleting app

Hello, I have had my hotmail account for 20+ years, and never had an issue with the mobile app. Just a few days ago emails stopped syncing to the mobile app. I did all the trouble shooting recommended, deleted cache, removed my account, removed the app,…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-10T21:13:13.8366667+00:00
Diane 0 Reputation points
commented 2026-09-10T21:13:30.85+00:00
Diane 0 Reputation points
0 answers

Paid game license missing from Microsoft Account despite valid proof of purchase

Hi Microsoft Community, I am having an issue where a game license I previously purchased has vanished from my Microsoft account. I contacted the game's support team, and they stated that my primary email address currently shows no active license attached…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-10T21:11:50.88+00:00
Yogesh Velladurai 0 Reputation points
1 answer

Monthly Teams subscription charge for un-recognized account

I recently realized I've been billed a monthly recurring charge, for several years, for an MS Teams subscription for an account that I don't recognize. Looking through my personal email address I also realize now that I was getting a monhtly notification…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T20:18:07.17+00:00
razohrer 0 Reputation points
answered 2026-09-10T21:09:24.83+00:00
Ryan-N 15,565 Reputation points Microsoft External Staff Moderator
1 answer

Update Payment Information - Card Declined

Receiving emails requesting "verify payment information". I have updated it but I keep receiving the email. Possibly multiple Microsoft accounts are crossing, due to previous administrator. I cannot get ahold of anyone to assist me with this…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T20:14:56.99+00:00
Franklin Township 0 Reputation points
edited an answer 2026-09-10T21:09:00.41+00:00
Hendrix 990 Reputation points Independent Advisor
1 answer

Can't see emails from today in the inbox but they show up for search

I can not see emails from today on desktop or mobile app but if i search for emails they show in my search results

Outlook | Web | Outlook.com | Email
asked 2026-09-10T21:05:58.1166667+00:00
Mike Brackett 0 Reputation points
answered 2026-09-10T21:06:12.59+00:00

AI answer

1 answer

Microsoft account i prevously used to own compromised, and now shows not recognized.

I recently got targeted by a malicious app which logged me out and changed emails for almost all my personal accounts. Which includes the microsoft account i previously used to own. The account contained items purchased with real money. I still have…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-09T07:12:38.4466667+00:00
Sudusa 0 Reputation points
commented 2026-09-10T21:05:34.1033333+00:00
Sudusa 0 Reputation points
3 answers

I'm being billed for months for something I didn't order!

Hi, I just noticed that I am being charged for a Microsoft product on my credit card. I also discovered that I have been charged for this for many months ($9.99/month for almost a year). I did not order this and I have no idea what it is for. I have…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-10T20:28:46.97+00:00
answered 2026-09-10T21:03:30.7766667+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
0 answers

Outlook Web- Messages Missing

I have used my Hotmail account for many years (20+) without any issues. However, recently I have noticed that I am no longer receiving certain emails that I should be receiving. For example, I am currently not receiving important emails from companies…

Outlook | Web | Outlook.com | Email
asked 2026-09-10T11:16:58.87+00:00
Mark Suzanski 0 Reputation points
edited the question 2026-09-10T21:01:09.35+00:00
Haytham-C 5,130 Reputation points Microsoft External Staff Moderator
2 answers

Recovery of a 10+ years old e-mail

So I have a really old e-mail that was made 10/10+ years ago, I remember the email but I can't remember my password nor do I remember details that I put when I made it, I was a kid back then I didn't put my real birth date etc. When I try to recover it,…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-10T20:13:54.5333333+00:00
Aleksa Radivojević 0 Reputation points
answered 2026-09-10T21:00:00.2066667+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

we are facing issue in excel 2026, 2019 and 2021 copy 7 paste issue

we are facing issue in excel 2026, 2019 and 2021 copy 7 paste issue how to resolve

Microsoft 365 and Office | Excel | For business | Windows
asked 2026-09-10T05:53:12.65+00:00
Saddiq Basha 0 Reputation points
edited a comment 2026-09-10T20:59:59.9966667+00:00
Franco gobb 0 Reputation points
6 answers

the SMB / network‑sharing issue

every time i update to a newer version of Windows 25H2 i loss connection to my other computers on the network. I have to uninstall the update and run 24H2. This has been going on since October 2025. HELP

Windows for home | Windows 11 | Windows update
asked 2026-09-08T20:28:10.9266667+00:00
MarkMac51 0 Reputation points
commented 2026-09-10T20:59:47.8166667+00:00
Ivan B 122.3K Reputation points Independent Advisor
1 answer

experiencing a serious issue with my personal Outlook.com account. My account appears to have been compromised, and malicious draft emails are being created continuously, sometimes almost every second.

I am experiencing a serious issue with my personal Outlook.com account. My account appears to have been compromised, and malicious draft emails are being created continuously, sometimes almost every second. The issue is visible directly in Outlook on the…

Outlook | Web | Outlook.com | Email
asked 2026-09-10T12:12:17.04+00:00
glenn vanneste 0 Reputation points
answered 2026-09-10T20:59:23.1333333+00:00
Haytham-C 5,130 Reputation points Microsoft External Staff Moderator
1 answer

Your SERVICE of my Computer

I am a lower income, disabled, senior, former college graduate, and my present computer was a gift from my now deceased veteran brother. It used to be considered Bad Form, i.e.; disrespectful, impertenent, unethical to: a) create obsolesance like you…

Windows for home | Previous Windows versions | Windows update
asked 2026-09-10T13:36:44.1066667+00:00
Vicky Everest 0 Reputation points
edited an answer 2026-09-10T20:59:09.3+00:00
Craig Long 18,545 Reputation points
1 answer

I can't play a game through the microsoft store that I own

Recently I wanted to play Grand Theft Auto: San Andreas, so I installed it and it showed me this error: Grand Theft Auto: San Andreas is currently not available on your account. Make sure you are signed in to the Store and try again. If you need it, the…

Windows for home | Windows 11 | Microsoft Store
asked 2026-09-10T20:56:23.17+00:00
Edvin Niin 0 Reputation points
answered 2026-09-10T20:56:38.63+00:00

AI answer

2 answers

my computer will not open any sites

how can I delete the bing search bar how to delete the bing search from my computer

Bing | Other
Bing | Other

Miscellaneous topics that do not fit into specific categories.

1,541 questions
asked 2026-09-10T18:21:07.4466667+00:00
Karen Freeman 0 Reputation points
answered 2026-09-10T20:56:30.11+00:00
CrazyKats 19,245 Reputation points Volunteer Moderator
1 answer

Users have issues with sending Thai language contracts in word Document

This is a known limitation; it is related to the docx file not being properly encoded with UTF-8 or the correct Thai character encoding. It could also be related to some fonts used that are not fully compatible with Thai characters.   But because PDF…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-10T07:21:47+00:00
Bandyopadhyay Soma 0 Reputation points
commented 2026-09-10T20:55:53.0866667+00:00
Ruby Nguyen 1,565 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

See when and where you've used your account? Different countries/device/platform

I had an Asian language under my picture in outlook, although everything else was English with no problems. Took me forever to find out how to fix it, even looking at self help and it was set at English. What they don't tell you is to right click on the…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-09T06:10:47.0366667+00:00
Bruce Leavitt 20 Reputation points
accepted 2026-09-10T20:55:16.34+00:00
Bruce Leavitt 20 Reputation points
0 answers

Downloaded files after editing in One drive Word web, not visible

Day 1 of the MS 365 Basic version Edited files in Onedrive Word web version - downloaded copy via "create a copy" option - but cannot find the edited downloaded file Similar problem with the earlier file - found it in the same folder from…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T20:54:27.6133333+00:00
shalini p 0 Reputation points
1 answer

Multiple accounts

I believe that i have multiple accounts under different emails. How do I consolidate this so that I have one account with the proper version of Microsoft subscriptions

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T20:15:52.4066667+00:00
Peter Jekill 0 Reputation points
answered 2026-09-10T20:53:09.1733333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Logic Apps Agent returns InternalServerError and retry policy cannot be saved

Issue 1 – Runtime failure  The workflow generally executes successfully.  However, during some executions, the Agent action fails with an InternalServerError.  This causes the workflow run to fail even though no changes were made to the workflow or its…

Azure Logic Apps
Azure Logic Apps

An Azure service that automates the access and use of data across clouds without writing code.

3,836 questions
asked 2026-07-21T18:02:35.5433333+00:00
Ruoxuan Zhang (LTIMindtree Limited) 20 Reputation points Microsoft External Staff
edited a comment 2026-09-10T20:52:07.43+00:00
Matthew Trilby-Bassett 225 Reputation points Microsoft Employee Admin