Outlook Web- Messages Missing

I have used my Hotmail account for many years (20+) without any issues. However, recently I have noticed that I am no longer receiving certain emails that I should be receiving.

For example, I am currently not receiving important emails from companies such as:

• Celebrity Cruises
• Home Depot
• Royal Caribbean
• Other companies, particularly emails related to orders, purchases, sales receipts, and confirmations

What is especially confusing is that these companies are still able to send me promotional emails, advertisements, sales hikes and one-on-one messages. However, important transactional emails—such as order confirmations, purchase receipts, booking confirmations, and other account-related messages—are not reaching my Hotmail inbox. These messages that are not getting to my Hotmail account- DO get to my gmail account that I use as a back up, but do not monitor regularly.

I have already taken the following steps:

• Added these companies/senders to my Safe Senders list.
• Checked my Blocked Senders list, and these companies or domains are not blocked.
• Checked my inbox and other folders for the missing messages.
• Totally removed all filters and blocks.
• Contacted the senders to verify they are sending properly.

Despite the above steps, the problem continues.

I hate to change to gmail as my primary e-mail account because I have 20+ years built up in contact link information. I have used my Hotmail account for many years (20+) without any issues. However, recently I have noticed that I am no longer receiving certain emails that I should be receiving.

For example, I am currently not receiving important emails from companies such as:

• Celebrity Cruises
• Home Depot
• Royal Caribbean
• Other companies, particularly emails related to orders, purchases, sales receipts, and confirmations

What is especially confusing is that these companies are still able to send me promotional emails, advertisements, sales hikes and one-on-one messages. However, important transactional emails—such as order confirmations, purchase receipts, booking confirmations, and other account-related messages—are not reaching my Hotmail inbox. These messages that are not getting to my Hotmail account- DO get to my gmail account that I use as a back up, but do not monitor regularly.

I have already taken the following steps:

• Added these companies/senders to my Safe Senders list.
• Checked my Blocked Senders list, and these companies or domains are not blocked.
• Checked my inbox and other folders for the missing messages.
• Totally removed all filters and blocks.
• Contacted the senders to verify they are sending properly.

Despite the above steps, the problem continues.

I hate to change to gmail as my primary e-mail account because I have 20+ years built up in contact link information.