2,047 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Windows tags

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1 answer One of the answers was accepted by the question author.

Unknown Charge

I have been receiving a charge for $14.97 every month on the 10th from "Microsoft*pc game pmicrosoft.com waus." I have no transaction history of this, from my own account or an associated one. I need someway to prevent this from happening ever…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-17T21:28:42.34+00:00
Brennan 0 Reputation points
accepted 2026-09-17T22:16:38.4733333+00:00
Brennan 0 Reputation points
2 answers

Trying to login and update license

Hello, I'm trying to update my license with your office and won't let me.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-17T21:22:23.5366667+00:00
Anabel Rangel 0 Reputation points
answered 2026-09-17T21:57:50.8566667+00:00
EmilyS726 267K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

I am a Win365 paying private customer! How can I get help from MS support with MS insist that my account is an Business account?

I am a private customer of Microsoft 365 but Microsoft do not allow me to administer my own computer, like updates etc. I can not geet in contact with ANY support from Microsoft!! Do I have to cancel my MS365 or is there any way to get some help from MS…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-17T01:03:04.38+00:00
JR Lindstrom 20 Reputation points
accepted 2026-09-17T08:52:25.99+00:00
JR Lindstrom 20 Reputation points
1 answer

Cancel Hacked One-Drive Plan

So how do I cancelled my old One-Drive plan and 365 plan to my hacked account; ******@outlook.com

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-17T06:56:44.0166667+00:00
Lee Holt 0 Reputation points
answered 2026-09-17T07:31:07.3966667+00:00
DaveM121 931.8K Reputation points Independent Advisor
1 answer

how to unsubscribe to MS Xbox for subscription not appearing on my account

I keep getting charged $24.77 for an xbox subscription that does not appear under my user name: ******@hotmail.com How do I unsubscribe to it?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-15T19:31:39.3166667+00:00
Yvonne Kenyon 0 Reputation points
answered 2026-09-15T19:31:55.5333333+00:00

AI answer

1 answer

Requesting a Refund for my purchase

I need a refund for a Microsoft Store app purchase. I purchased VirtualTablet and would like to request a refund. I purchased VirtualTablet from Microsoft Store for ₹264 on September 9, 2026. The app does not work with my iPad/Windows setup, and I would…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-15T14:54:52.09+00:00
SUJAL NAYAK 0 Reputation points
answered 2026-09-15T15:27:45.15+00:00
SD - IA 179.3K Reputation points Independent Advisor
2 answers

Multiple Accounts

I seem to have multiple accounts under my name and when registering for an exam its causing issue. Can I merge

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-13T15:45:04.3533333+00:00
Lee Williams 0 Reputation points
commented 2026-09-15T08:33:40.1+00:00
Kai-H 26,760 Reputation points Microsoft External Staff Moderator
1 answer

Não solicitei cancelamento da conta Microsoft 365

Prezados, Fiz um comentário que não estava conseguindo acessar o Microsoft 365 e o aplicativos do Word, Excel e outros do grupo, e a Microsoft entendeu que eu estava cancelando minha assinatura e pedindo o reembolso. Assim, solicito desconsiderar e…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-14T22:31:22.7133333+00:00
Miguel Alcantara 0 Reputation points
edited an answer 2026-09-14T23:05:33.71+00:00
Jonathan Deives 81,435 Reputation points Independent Advisor
1 answer

Double subscription

I have two 365 accounts one prepaid with two years to go and one automatically renewing which has already taken a payment for this year. Can I get this repaid although they are registered to different email addresses?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-14T16:39:20.8633333+00:00
Clare472 0 Reputation points
answered 2026-09-14T17:12:10.28+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
1 answer

how to use microsoft for free

When I bought my laptop, it has an inclusion of 1 year subscription for all Microsoft apps, but after that free trial I cannot use it anymore for free like even the basic feature. It says that i need to activate it again but i don't wanna subscribe. And…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-14T15:14:45.0233333+00:00
, 0 Reputation points
answered 2026-09-14T15:22:17.8433333+00:00
Stefan Blom 352K Reputation points MVP Volunteer Moderator
3 answers

Need assistance with paying invoice from outside the country

Hello. I have an Azure account created in Canada a few years back. I accidentally use its service from outside the country. Now there's a invoice in Canadian dollar and I can't make any payment using other credit cards from outside Canada. I can't send a…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-13T22:02:07.41+00:00
Gia Hy Võ 5 Reputation points
answered 2026-09-14T10:05:49.32+00:00
jany lin 0 Reputation points
1 answer

sign in problem

Moderator moved from Microsoft 365 and Office | Access | Other | Windows Moderator note: personal information removed from the screen shot

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-13T12:20:51.94+00:00
khiloni parmar 0 Reputation points
answered 2026-09-13T12:57:18.74+00:00
Stefan Blom 352K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Multiple subscriptions

Are there 2 windows 365 subscriptions associated with [personal info removed] Moderator note: personal information (e-mail address) removed

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-13T11:57:36.8+00:00
James Schneider 20 Reputation points
accepted 2026-09-13T12:24:01.15+00:00
James Schneider 20 Reputation points
1 answer

Adding payment method

I cant add any of my cards to payment methods even from venmo wallet i dont know what to do

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-11T16:14:07.2766667+00:00
James Anderson 0 Reputation points
commented 2026-09-12T20:58:10.7533333+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
1 answer

MS365 code redeem issue

Unable to activate microsoft365, while trying to redeem code it shows "Sorry, we can't set up your account right now Please come back later to redeem your product key." for last one hour. What is the solution to that?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2025-12-16T20:52:36.5133333+00:00
Silas Leno 0 Reputation points
commented 2026-09-12T19:35:10.7166667+00:00
Xander Switzer 0 Reputation points
2 answers

My Microsoft account was locked, how long should I wait for a response?

Hi, My Microsoft account was recently locked, and I'm currently waiting for the account review. I have already submitted the review form and provided the information requested. I just wanted to ask if anyone knows how long these reviews usually take. How…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-12T17:38:54.5433333+00:00
Tasak abi 0 Reputation points
answered 2026-09-12T18:28:06.0633333+00:00
Onyx Is here 4,850 Reputation points Independent Advisor
2 answers

How can I permanently remove the “Upgrade your plan” button from Microsoft 365 apps?

Hi, I already have an active paid Microsoft 365 subscription for several years, but Excel now permanently displays a very visible “Upgrade your plan” button in the title bar (in french "Mettre à niveau votre plan") Is there any supported way to…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-08-16T09:35:44.09+00:00
Korvax 0 Reputation points
answered 2026-09-11T07:33:00.91+00:00
Filo 5 Reputation points
3 answers

I'm being billed for months for something I didn't order!

Hi, I just noticed that I am being charged for a Microsoft product on my credit card. I also discovered that I have been charged for this for many months ($9.99/month for almost a year). I did not order this and I have no idea what it is for. I have…

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-10T20:28:46.97+00:00
Billed for something I did not order 0 Reputation points
answered 2026-09-10T21:03:30.7766667+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
2 answers

Live Billing Support

I have deactivated my payment card due to suspected/fraudulent charges from microsoft. As such, I cannot investigate charges using your system. How can I contact a live agent for account review and support?

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-09T21:13:39.1733333+00:00
Kevin H 0 Reputation points
answered 2026-09-09T21:47:46.53+00:00
EmilyS726 267K Reputation points Independent Advisor
1 answer

I need to speak to a live agent -- I am having trouble logging into my microsoft account

I am having trouble logging into my microsoft account - I get a pop up message that says it is taking too long try again.

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
asked 2026-09-09T19:24:40.3566667+00:00
Jane Mallon 0 Reputation points
edited the question 2026-09-09T19:31:47.1566667+00:00
Stefan Blom 352K Reputation points MVP Volunteer Moderator