Paid game license missing from Microsoft Account despite valid proof of purchase

Hi Microsoft Community,

I am having an issue where a game license I previously purchased has vanished from my Microsoft account.

I contacted the game's support team, and they stated that my primary email address currently shows no active license attached to it. However, I hold the original proof-of-purchase receipt and Order/Transaction ID from May 5, 2022.

Support directed me to Microsoft Account Services to assist with account and entitlement recovery. Since I have full transaction details and proof of purchase on hand, how can I get an agent to review my order ID and restore the entitlement to my account?

Any guidance or escalation path would be greatly appreciated.

Thanks!