18,764 questions with Microsoft 365 and Office | Subscription, account, billing | For business | Other tags

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Only Global Admin locked out – MFA SMS Error 399287

Hello, I am the only Global Administrator of my Microsoft 365 tenant nuritechsk.onmicrosoft.com. I can sign in to my account, but I cannot access the Microsoft 365 Admin Center because MFA verification by SMS fails with Error Code 399287. The phone…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-04T08:36:12.33+00:00
Robert Mucha 0 Reputation points
1 answer

Microsoft Authenticator issue

My Authenticator app isn't working on my work account after i changed phone, and i dont have my old phone in working order. It there a way to fix this?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-04T07:45:15.7333333+00:00
Steffen Solheim 0 Reputation points
answered 2026-09-04T08:21:39.15+00:00
Liora 1,440 Reputation points Independent Advisor
3 answers

Copilot schedule prompt disappeared overnight.

I I’m using the basic version of Microsoft Copilot for my company and had access to the "Schedule Prompt" feature on Tuesday. I successfully set up a scheduled prompt to summarise my emails and I am still receiving the scheduled email…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-28T14:18:23.2733333+00:00
Manoharan, Sindhuja [SVCS] 0 Reputation points
edited an answer 2026-09-04T08:20:33.8966667+00:00
Michelle Nguyen 1,015 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Unable to Verify Identity for Microsoft 365 Login – Error 399287

Dear Microsoft Support Team, I'm trying to sign into the Microsoft 365 portal. I can sign in to my Microsoft account, but I'm prompted to verify my identity via SMS. However, I receive the following error message: “Sorry, we’re having trouble verifying…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T16:10:26.8266667+00:00
Muhammad Yusran 35 Reputation points
accepted 2026-09-04T07:42:38.95+00:00
Muhammad Yusran 35 Reputation points
2 answers

Not capturing the QR codes in SAP Concur

The Microsoft Authenticator is not capturing the QR codes in SAP Concur manual login . please help !! Moved from Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T14:17:10.45+00:00
Jayanetti, Nilmini S 0 Reputation points
edited an answer 2026-09-04T07:30:42.3933333+00:00
Jade Ng 15,215 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 Trial Tenant – 550 5.7.708 “Access denied, traffic not accepted from this IP”

I am using a Microsoft 365 trial tenant with the domain northwise.uk and some outbound emails are failing with: 550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. The NDR states that Microsoft is not accepting traffic from…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T10:04:01.93+00:00
Hamza 0 Reputation points
commented 2026-09-04T05:15:45.86+00:00
Aetherin 1,210 Reputation points Independent Advisor
1 answer

Sole Microsoft 365 administrator locked out after replacing phone – MFA reset required

I am the sole administrator of our Microsoft 365 Business tenant for premiumportables.com.au. I replaced my iPhone and traded in the old device. My MFA authentication was registered to the old phone and I can no longer approve MFA requests. I know my…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-04T04:24:58.1+00:00
PremiumPortables Office 0 Reputation points
answered 2026-09-04T04:48:24.8833333+00:00
Liora 1,440 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Copilot Credits: do Power Platform admin center and M365 Cost Management numbers add up to the same pack?

We purchased one Copilot Studio Capacity Pack (25,000 credits/month) with no pay-as-you-go configured. We see different figures in the two admin centers: Power Platform Admin Center Purchased: 25,000 Assigned: 8,233.74 Consumed: 8,220.98 Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-19T13:13:42.71+00:00
Vishal Kumar 105 Reputation points
edited the question 2026-09-04T03:48:54.7333333+00:00
Griffith N 0 Reputation points Microsoft External Staff Moderator
1 answer

Sole Global Administrator locked out after Microsoft Authenticator loss

I am the sole Global Administrator of a Microsoft 365 tenant. My phone was reset, and the Microsoft Authenticator registration associated with the administrator account is no longer available. I still know the correct administrator username and password,…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T14:42:24.4833333+00:00
Job Chen 0 Reputation points
edited an answer 2026-09-04T01:58:58.02+00:00
Alina Le 4,905 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Request for Certificate of Residence – Year 2026

Dear Sir/Madam, We would like to request the Certificate of Residence for the year 2026 for tax purposes. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T08:11:18.3466667+00:00
Nestcon Solar Sdn Bhd 20 Reputation points
accepted 2026-09-04T01:39:40.1466667+00:00
Nestcon Solar Sdn Bhd 20 Reputation points
2 answers

I am unable to remove devices from my Microsoft account device list.

I am unable to remove devices from my Microsoft account device list. There is a message about contacting my IT helpdesk, but there are no details on how to access that. There is no chatbox on the website, or alternative points of help contact.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-04T01:00:51.28+00:00
Gavin Shore 0 Reputation points
answered 2026-09-04T01:37:29.61+00:00
Elena-VH 1,325 Reputation points Independent Advisor
2 answers

authenticator app is preventing me from accessing my business email (outlook)

I have a new iphone. I cannot access a email account as authentication app doesn't give me the code I need and I cannot find another way to log in. I've tried my laptop and phone.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-24T11:32:15.2933333+00:00
geeta carroll 0 Reputation points
edited an answer 2026-09-04T00:55:30.7333333+00:00
Michelle Nguyen 1,015 Reputation points Independent Advisor
1 answer

accessing administrator page on microsoft 365 business account

I recently opened a microsoft business account then bought a domain then changed my main email address but when i did that, it kicked me out of the admin center. I had the authenticator set up but it wasn't working so i signed out of the authenticator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-08-20T17:29:32.6466667+00:00
Micheal Volpe 0 Reputation points
edited an answer 2026-09-04T00:47:31.8+00:00
Michelle Nguyen 1,015 Reputation points Independent Advisor
1 answer

I fired the global administrator that bought the subscription to Office 356 Business. I dont have access. How to cancel that recurring charges?

I own the company that employed the global admin who bought Office 365 Business subscription. She had global admin rights, I don't. My company's card is being charged but the product is not used as she was fired. How do I cancel the subscription without…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T21:37:30.3533333+00:00
Benjamin Gilad 0 Reputation points
commented 2026-09-03T23:01:30.3033333+00:00
Ben G 0 Reputation points
1 answer

Move Microsoft 365 licences from reseller to Microsoft direct

I currently have two Microsoft Exchange Online mailboxes for my own domain. These are currently supplied and billed by the UK reseller names.co.uk as an “Exchange Online Essentials – 2 User” subscription. The names.co.uk subscription is due to expire on…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T21:53:03.9466667+00:00
greg 0 Reputation points
edited an answer 2026-09-03T22:38:54.27+00:00
Lin v 1,110 Reputation points Independent Advisor
1 answer

How Do I Delete an External Tenant with No Admin Assigned

Hello, We have an external tenant that was created a long time ago that we do not have global admin access for. We contacted microsoft and when we went to the route of Global Admin access reset, and they told us that there was no admin assigned and that…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T21:36:33.12+00:00
Debi Maguire 0 Reputation points
answered 2026-09-03T22:35:09.4766667+00:00
Ryan-N 15,385 Reputation points Microsoft External Staff Moderator
2 answers

How do I switch my personal account to a business account?

I am currently running a family/personal account, but I am trying to connect through the enterprise Dropbox program using Dropbox for Teams to activate co-authoring capabilities within my team. One of the requirements from Dropbox is that the Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-02T20:36:22.07+00:00
Gray Holt 0 Reputation points
commented 2026-09-03T22:22:44.4033333+00:00
Ivory 1,075 Reputation points Independent Advisor
1 answer

Sole Global Administrator locked out by MFA — existing service request and callbacks disconnect

I am the sole Global Administrator of my Microsoft 365 Business tenant. My password works, but my only MFA method was Microsoft Authenticator and I no longer have access to that registration. There are no other Global Administrators and no alternative…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T20:06:44.5766667+00:00
Mustafa Zhugli 0 Reputation points
answered 2026-09-03T22:12:54.6033333+00:00
Jay1 Tran 350 Reputation points Independent Advisor
1 answer

AADSTS16000: Recurring "Microsoft Services" tenant error blocking access to my own new tenant

Recurring AADSTS16000 error when trying to access/manage my own Microsoft Entra tenant (Tenant ID: <mod: removed> with my account [******@outlook.com]. Error: "User account does not exist in tenant 'Microsoft Services' and cannot access the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-02T19:06:17.54+00:00
Carlos Afonso 0 Reputation points
commented 2026-09-03T21:25:59.1766667+00:00
Ivory 1,075 Reputation points Independent Advisor
1 answer

Urgent: Sole Global Administrator locked out – MFA / Microsoft Authenticator

I am contacting you from this temporary Microsoft 365 tenant because I am unable to access the Admin Center of my original tenant. I am the only Global Administrator of the original tenant. I have lost access to the Microsoft Authenticator MFA method…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T18:43:35.18+00:00
Rustam Zaloldinov 0 Reputation points
edited an answer 2026-09-03T20:09:48.53+00:00
Hendrix 880 Reputation points Independent Advisor