I fired the global administrator that bought the subscription to Office 356 Business. I dont have access. How to cancel that recurring charges?

Hi Benjamin,

Thank you for the clear explanation of your concern.

Since the former employee appears to have been the only Global Administrator, you will not be able to manage or cancel the subscription directly through the Microsoft 365 Admin Center. If you can provide sufficient evidence that you own the company, tenant, domain, or payment method associated with the subscription, I recommend reach out to the Data Protection team to perform the required identity and ownership verification process and assist you with recovering access to the administrator account. 

Once access is restored, you should be able to manage or cancel the subscription and turn off recurring billing by navigating to Billing > Your products in the Microsoft 365 Admin Center, selecting the affected subscription, and choosing the appropriate cancellation or recurring billing option.

Reference: Cancel your subscription in the Microsoft 365 admin center

• Please try locating the appropriate hotline for your region here: Customer service phone numbers - Microsoft Support  
• 

Due to the sensitive nature of Global Administrator privileges, Microsoft must complete the required ownership verification before any MFA reset or tenant recovery action can be performed. 

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:  

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)    

In some regions, the initial interaction may be automated, so here’s a general idea of how the conversation might go to help you prepare:      

• What kind of problem are you experiencing?         
• Answer: Tenant lockout 
• What products do you use?         
• Answer: Office 365 for business         
• Is this for an education or company account?         
• Answer: For companies         
• Are you an administrator?         
• Answer: Yes         
• Are there any other administrators in your organization?         
• Answer: No. I am the only admin in my tenant          
• Do you need a... Service request?          
• Answer: Yes. I need to create a ticket. Please send me direct to the Data Protection Teams.      

When reaching out to the Data Protection team, please be prepared to provide any requested information, such as: 

• Tenant name/domain 
• Affected administrator account 
• Microsoft 365 subscription details 
• Proof of tenant/domain ownership, if required 
• Billing or subscription-related verification information 
• Any organizational documents requested by the recovery team 

I hope these steps help you create a support ticket successfully and move closer to regaining access to your administrator account. While I’m not able to intervene directly, guiding you to the right support team is the most effective help I can provide here.  

Hope you're able to get this resolved soon. 

If the answer is helpful, please click "Yes" and kindly upvote it. If you have any extra questions about this answer, please click "Comment".             

Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.