accessing administrator page on microsoft 365 business account

Micheal Volpe 0 Reputation points
2026-08-20T17:29:32.6466667+00:00

I recently opened a microsoft business account then bought a domain then changed my main email address but when i did that, it kicked me out of the admin center. I had the authenticator set up but it wasn't working so i signed out of the authenticator app to reset. Now I have no way of accessing the admin center which means i can't contact customer support because that's the only way microsoft will let me do it. I tried calling for support but it wouldn't allow me to continue. How do I proceed?

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Michelle Nguyen 1,180 Reputation points Independent Advisor
    2026-08-20T17:52:59.1766667+00:00

    Hi @Micheal Volpe

    Based on my research, please follow this link to create a trial tenant: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-basic?msockid=3eb6980b5c6860e63a588d0c5d1761d6 - after that you will be able to access to Microsoft 365 Admin Center to raise the ticket

    Assuming that you have already created an account after registering a free trial and you can go to Microsoft 365 admin center and click "Help & support" icon to raise your ticket. The agent will be able to create a ticket for you under the affected tenant and then transfer this ticket to Data Protection team who could help you to regain access.     User's image

    User's image

    Please mention that you are raising ticket on behalf of the affected tenant that you do not have access to. The support team will help you to create ticket on the affected tenant then later on the Microsoft Data Protection team will assist you.

    Note: This process will take more time than usual (7-14 working days) for your account to get access again as Data Protection is always overwhelmed with the number of tickets. As I am a user, I do not have access to Microsoft internal system to assist or push this process to be quicker.

    On the other hand, if you do create the trial and it resolves the issue, please remember to cancel the subscription afterward to avoid any related charges. 

    I hope my information is helpful. Please give me any updates once you get this resolved.

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