2,268 questions with Outlook | Outlook for mobile | Outlook for Android | For home tags

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I keep getting "Check your microsoft account We couldn't connect to your Microsoft account. Tap here to fix" on Phone

My microsoft account on my phone keeps generating a message for about the last month. After I tap the message and put in my hotmail email. , and next it says "Get a sign-in request" I never had this happen before, I click send request then…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-15T12:58:00.06+00:00
alan933 20 Reputation points
commented 2026-09-18T00:48:08.7966667+00:00
Emma1-N 12,450 Reputation points Microsoft External Staff Moderator
4 answers

linking account to playstation

I am having same issue as adam stone follow linking instructions tells me I have logged in then when I click in box tells me log in failed and I may have an active account

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-15T15:42:38.79+00:00
William Anderson 0 Reputation points
answered 2026-09-17T18:52:28.86+00:00
paulr0511 48,535 Reputation points Independent Advisor
1 answer

Viewing available times on the app calendar

My husband and I share a calendar for scheduling purposes. All of a sudden, when I try to schedule a new appointment and click add an appointment on a specific date, when I click the time it goes directly to the required date, but does not show me any…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-17T00:06:59.2933333+00:00
RD 0 Reputation points
answered 2026-09-17T04:35:07.8533333+00:00
Norah-L 10,660 Reputation points Microsoft External Staff Moderator
2 answers

my samsung phone no longer has outlook icon

i have been able to access my email account on my android by clicking an icon via outlook. It disappeared. I reinstalled outlook and now it does not look th same nor does it have all my emails and subsequent files. Please help, Hermine

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-16T16:13:01.8433333+00:00
Hermi Niesz 0 Reputation points
commented 2026-09-16T17:33:09.63+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Hotmail account cannot be added to Outlook for Android on any device, other accounts work normally

I have a personal Hotmail account that works normally in Outlook.com, Outlook for Windows, and Samsung Email. Other Hotmail accounts work normally in Outlook for Android. This particular Hotmail account cannot be added to Outlook Mobile. I have tested it…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-10T18:50:02.4366667+00:00
Lenny Fridman 20 Reputation points
commented 2026-09-14T23:59:47.8333333+00:00
Emma1-N 12,450 Reputation points Microsoft External Staff Moderator
3 answers

emails won't open on android phone outlook

Suddenly emails on my android phone will not open. New emails, old emails, sent or inbox, clicking on an email does not open the message, just a flicker and then the email list remains. Outlook emails are fine on my laptop

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-08-27T16:56:31.2633333+00:00
Gardiner, Katheleen 0 Reputation points
recommended 2026-09-14T19:36:03.5566667+00:00
simo-k 94,040 Reputation points Volunteer Moderator
2 answers

Unable to add Gmail to Outlook Account - Authentication Error

Samsung Galaxy S25 Ultra. I was having issues with my gmail account connected to outlook in the last few days, and noted the inbox would not update. I started by deleting my gmail account as I was planning to re-add it. Since then, I cannot add my…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-13T20:09:00.45+00:00
Allan Trebilco 0 Reputation points
answered 2026-09-14T13:05:28.6333333+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
2 answers

hotmail.com email issue

my hotmail.com email is not working on my phone samsung 25+

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-09T21:14:13.7133333+00:00
Sally Bonje 0 Reputation points
commented 2026-09-12T17:52:56.6766667+00:00
Lucus-V 13,115 Reputation points Microsoft External Staff Moderator
3 answers One of the answers was accepted by the question author.

New Outlook for Android does not show any emails

Hi, I have recently upgraded my Android phone (everything worked on my old phone) and transferred everything over to my new phone (Galaxy S23). Unfortunately, Outlook will not display my any emails. It just says 'All done for the day'. However, if I…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-01T18:39:17.0066667+00:00
MW5679 20 Reputation points
commented 2026-09-12T14:04:27.8733333+00:00
MW5679 20 Reputation points
1 answer

Mobile App - emails not syncing and not able to log in after deleting app

Hello, I have had my hotmail account for 20+ years, and never had an issue with the mobile app. Just a few days ago emails stopped syncing to the mobile app. I did all the trouble shooting recommended, deleted cache, removed my account, removed the app,…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-10T21:13:13.8366667+00:00
Diane 0 Reputation points
commented 2026-09-12T00:00:11.92+00:00
Emma1-N 12,450 Reputation points Microsoft External Staff Moderator
2 answers

Outlook Android app: auth succeeds but mail won't sync (empty inbox, search returns 0 results)

Device: Samsung Galaxy S26, Android (latest update) App: Microsoft Outlook for Android (latest version from Play Store) Account type: Personal Outlook.com/Hotmail account Issue: Outlook app stopped syncing mail. Troubleshooting so far: Tried account…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-10T15:28:23.71+00:00
Pranav Mehta 0 Reputation points
answered 2026-09-11T03:28:38.1+00:00
Hornblower409 14,970 Reputation points
2 answers

Outlook app no longer working on android phone; email folders are all blank

My Hotmail account works normally at Outlook.com in a browser, but Outlook for Android stopped syncing today. I uninstalled/reinstalled Outlook and reset the account and sync settings. The account is recognized as Outlook.com and the correct address is…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-09T18:42:10.59+00:00
Lindsey K 0 Reputation points
commented 2026-09-11T01:55:53.65+00:00
Techie 10 Reputation points
2 answers

outlook not syncing on android phone

I've tried all the suggestions for getting outlook to sync, have cleared cache, removed account, uninstalled/installed... nothing works. My Google account is syncing but the yahoo account isn't. In fact it shows completely empty. On my laptops it's fine…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-10T11:42:26.4333333+00:00
Flo Headlam 0 Reputation points
answered 2026-09-10T12:23:26.66+00:00
TaoLi 111.8K Reputation points Independent Advisor
2 answers

Emails do not show up in my inbox, how do I fix this

I can find emails if I search for specific key words but they do not show up in my inbox. How do I fix this issue?

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-09T14:01:17.77+00:00
Toby Renton 0 Reputation points
answered 2026-09-09T14:39:54.0133333+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
1 answer

Login problems

My outlook Email developed persistent login problems, kept bombarding me with product adverts and freezing instead of logging me in on my mobile. I had a passkey set up which may have been a mistake. I just wanted to view messages, not be advertised at…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-08-31T13:52:59.24+00:00
J G 0 Reputation points
commented 2026-09-08T11:07:15.11+00:00
Vikki-T 10,280 Reputation points Microsoft External Staff Moderator
1 answer

Since latest update Outlook on Mobile does not download new messages

Having issues with multiple customers that the latest Outlook does not show any messages. Happens on iOS and Android. I can send an email within the Outlook app but when i get a reply back the Outlook app does not show any incoming messages. Added my…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-07T12:01:34.0666667+00:00
Patrick939 25 Reputation points
answered 2026-09-08T00:27:24.4966667+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
2 answers

How to add Outlook to GMail on my Android phone?

I run Windows 11 Pro on a Dell Inspiron laptop. I recently reset my Android 12 phone, and I cannot add Outlook back to GMail. Every time I try to add Outlook, I get an "Unable to authenticate". I follow the instructions, but I get an…

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-04T19:03:14.88+00:00
Roger Blair 405 Reputation points
commented 2026-09-07T08:34:55.6166667+00:00
Hendrix-V 19,025 Reputation points Microsoft External Staff Moderator
2 answers

can't sign in to my hotmail account on my new phone S26ultra

Can't sign in to my hotmail account on my new phone.

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-04T20:08:07.3933333+00:00
Keith J 0 Reputation points
answered 2026-09-04T20:45:03.9633333+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
3 answers

Signing into Outlook on phone

When trying to sign into Outlook on my phone it keeps saying unable to log in. PLEASE PLEASE PLEASE help me. I have tried so many times

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-03-20T22:59:37.5666667+00:00
Yvonne Ragg 5 Reputation points
commented 2026-09-04T05:56:12.42+00:00
Luis Gomez 0 Reputation points
2 answers One of the answers was accepted by the question author.

I’ve lost the emails that I moved on my outlook app to my Notes folder yesterday

Yesterday on my Outlook app, I moved some emails from one folder to the Notes folder. Today the folder has disappeared from the app but the Notes folder is still there on the web on my Outlook mail page but the emails have gone.

Outlook | Outlook for mobile | Outlook for Android | For home
asked 2026-09-01T16:37:26.21+00:00
margot gordon 60 Reputation points
commented 2026-09-02T23:48:54.5233333+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator