16,099 questions with Microsoft 365 and Office | OneDrive | For home | Windows tags

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Microsoft 365 Word doesn't work

My Microsoft 365 Word is slow to open files from OneDrive, then disappears with a circle going round when you try to edit. I have spent hours over two days following instructions from bots and none have worked. I need a person to call me to fix this.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-11T23:57:43.36+00:00
Shelley Smith 0 Reputation points
2 answers

ONEDRIVE Removed, How to restore User Shell Folders path?

After removing 1drive via uninstaller and after following the guide here to completely "erradicate" 1drive, my folder path to desktop, pictures, documents (etc) got switched from C:\Users\b11111\Desktop to now everything residing in the…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-11T17:07:41.1266667+00:00
Max Hanna 0 Reputation points
answered 2026-09-11T23:31:24.9866667+00:00
Hendrix-V 18,605 Reputation points Microsoft External Staff Moderator
2 answers

Reinstall Microsoft

Error message is stating: C:Users\MJSo\AppData\Lical\Microsoft\OneDrive\Codecs\8.1.2\avutil-60.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-11T21:19:16.6733333+00:00
Marie Stone 0 Reputation points
commented 2026-09-11T22:36:43.43+00:00
Marie Stone 0 Reputation points
2 answers

I can log in to outlook and onedrive online but not on my laptop, same goes for office 365 apps

How do i resolve this error? I've tried uninstalling and reinstalling onedrive and M365, repairing M365 apps, clearing caches, unlinking and relinking accounts, opening Word as Administrator and also setting up dummy accounts on my laptop. Please can you…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-11T08:49:01.9+00:00
John A 0 Reputation points
edited the question 2026-09-11T21:39:59.5666667+00:00
Haytham-C 5,130 Reputation points Microsoft External Staff Moderator
5 answers

I paid for 100Gb upgrade but 5Gb is all I get

As stated, last November I paid for the storage upgrade but I am not able to use it. The new 100Gb shows in my account, but I still get the Onedrive "not enough space" warning on my taskbar. So for nearly 10 months I have been unable to use a…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-08-26T09:35:41.5233333+00:00
waltermcleod-2393 0 Reputation points
edited a comment 2026-09-11T21:07:40.77+00:00
MartMcd 2,670 Reputation points Volunteer Moderator
1 answer

Onedrive photo index trunkated to 2024

So this problem has persisted for about a year now, and has shown no sign of improving. Photo gallery index in Onedrive web view gets truncated to december 2024, so there is no reliable method of walking back past this date in the gallery. To visit…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-07-03T11:14:30.4233333+00:00
Thoros 0 Reputation points
commented 2026-09-11T20:05:19.6566667+00:00
Sno Wolv 0 Reputation points
3 answers

Enough of forcing me to use ONEDRIVE

I unlink and then MS forces it back on me. I DO NOT MIND HAVING IS A DRIVE BUT I DO NOT WANT IT TO DECIDE WHAT TO DO FOR ME!!!!! I turn if off, MS turns it back on immediately. I do not want my desktop to look like One Drive, I do not want to uninstall…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-11T11:34:47.3366667+00:00
David Pearson 0 Reputation points
answered 2026-09-11T20:03:35.1066667+00:00
Craig Long 18,545 Reputation points
2 answers

Onedrive online, the "move to" command does not work

I can't move files into folders using the "move to" command. Can't move anything around except to drag and drop and that's not always easy at all. Please fix this. Using Onedrive via the web. Has been find for years and not there is this…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2025-07-22T20:13:16.6233333+00:00
B H 0 Reputation points
answered 2026-09-11T17:55:01.9133333+00:00
Fred Wiles 0 Reputation points
2 answers

Hacked Microsoft 365 Family Account: Recovery Process Loops and No Way to Contact Support

Dear all, Our Microsoft 365 Family account was hacked in late July. Since then, we have no longer been able to access our family photo archive on OneDrive. I can still see my former OneDrive folders and files on my local PC, but the files cannot be…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T19:10:28.36+00:00
OM 0 Reputation points
commented 2026-09-11T17:33:55.19+00:00
OM 0 Reputation points
2 answers

Downloaded files after editing in One drive Word web, not visible

Day 1 of the MS 365 Basic version Edited files in Onedrive Word web version - downloaded copy via "create a copy" option - but cannot find the edited downloaded file Similar problem with the earlier file - found it in the same folder from…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T20:54:27.6133333+00:00
shalini p 0 Reputation points
answered 2026-09-11T08:40:46.29+00:00
GsN5034 - IA 76,465 Reputation points Independent Advisor
2 answers

OneDrive message "Delete these items" after syncing my Desktop with OneDrive.

With a new notebook computer, initially I didn't backup the Desktop and Documents folder on that device, but then following ChatGPT decided to do so. There were three folders in my local Documents folder which I moved to another location (Classin,…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T23:54:20.9366667+00:00
SHV 160 Reputation points
commented 2026-09-11T02:23:48.59+00:00
SHV 160 Reputation points
3 answers

Missing Files in Personal Vault

Two days ago, I could see files in my personal vault in one drive, today some files are no longer in vault nor are they in recycle bin nor can I restore. I need these pdf docs

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-07T17:49:49.6566667+00:00
Gerson Madrid 0 Reputation points
commented 2026-09-11T00:09:55.0133333+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
1 answer

Unable to Sign In To OneDrive

I am using a Dell i3147 laptop computer with Windows 8 and when I start the computer the OD icon pops up in the startup tray then quickly disappears. When I open the OD app it tells me to update Windows. I have installed all the most recent updates for…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T17:06:50.33+00:00
Douglas Pounder 0 Reputation points
edited an answer 2026-09-10T20:05:53.6966667+00:00
Craig Long 18,545 Reputation points
1 answer One of the answers was accepted by the question author.

Sync error on Onedrive

This has been going on for over 6 weeks and I have not been able to find a solution that works. I deleted a few hundred old files and Onedrive sent an alert asking that I confirm the deletion. The problem was that there was no way to confirm and now I am…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T16:09:18.66+00:00
Philip LoGiudice 40 Reputation points
commented 2026-09-10T18:35:30.78+00:00
Philip LoGiudice 40 Reputation points
1 answer

One drive personal vault cannot be accessed

cannot access personal vault in one drive. i get a render error. i have tried several times, cleared my cache, signed out and signed back into onedrive, restarted my windows laptop and opened in a private window with the same result.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-05T12:59:04.4466667+00:00
sweyman 15 Reputation points
commented 2026-09-10T18:27:03.6133333+00:00
sweyman 15 Reputation points
2 answers

Hidden and / or scrambled files

How can I get my 365 back to the original settings so I can access them easily. I can access the One Drive files directly but can't if I need to attach them to an email?

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-02T20:32:16.06+00:00
Richard Hyland 0 Reputation points
commented 2026-09-10T14:53:23.7366667+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
0 answers

Onedrive won't connect to shared - only shows personal

PC worked fine all day Tuesday. Yesterday logged on and it was showing personal Onedrive instead of the shared. tried to unlink PC but hangs onedrive. Tried to add account - it just stays in the personal. I've tried everything that was suggested online…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T12:21:49.52+00:00
Jim DeHart 0 Reputation points
commented 2026-09-10T13:59:40.6033333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer

Onedrive vault cannot be opened

I am unable to open my Onedrive vault on any device - Windows 11, iphone or ipad.

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-08T17:39:43.56+00:00
Rumy Dukandar 0 Reputation points
commented 2026-09-10T07:24:07.8633333+00:00
Norah-L 10,490 Reputation points Microsoft External Staff Moderator
3 answers

I have 1TB used 19.2GB but exceeded data allowance

I am using Microsoft 365 for Family. Which provides 1TB of data when checking I used 19.2GB. However, the error message appears that I exceeded my data allowance. I am unable to find which to unlink and relink the OneDrive as this may solve my problem.…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-10T00:35:36.83+00:00
Rudolf St 0 Reputation points
answered 2026-09-10T02:09:27.7466667+00:00
Emmanuel Santana 40,115 Reputation points Independent Advisor
2 answers

you have deleted all of our photos off my computer, why did you do this with out my permission.

I am not very happy that you deleted all of our holiday photos from one drive when we where on holiday when I had no accesses to my computer for one month, you did not asked for permission from me to do this so you need to explain your action before I…

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-08T15:03:11.33+00:00
Alan Priestley 0 Reputation points
commented 2026-09-09T23:42:48.3066667+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator