Onedrive won't connect to shared - only shows personal

Question

Onedrive won't connect to shared - only shows personal

Jim DeHart 0

PC worked fine all day Tuesday. Yesterday logged on and it was showing personal Onedrive instead of the shared. tried to unlink PC but hangs onedrive. Tried to add account - it just stays in the personal. I've tried everything that was suggested online and none helped. Other PC that is sharing is working ok - this one isn't.

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-09-10T13:59:40.6033333+00:00
Hi, @Jim DeHart

To help narrow down the issue:

When you say the “shared” OneDrive, is this a folder someone shared with you, or a separate OneDrive account/library that normally appears in File Explorer?

If you sign in to https://onedrive.live.com with the same Microsoft account, can you still see the files under “Shared”?

On the affected PC, click the OneDrive cloud icon > “Settings” > “Account.” What account is listed there? Does it only show “OneDrive – Personal,” or is the expected account also listed?

Click "Add comment" to let me know.

Thanks!

Your answer

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-09-10T13:59:40.6033333+00:00

Hi, @Jim DeHart

To help narrow down the issue:

When you say the “shared” OneDrive, is this a folder someone shared with you, or a separate OneDrive account/library that normally appears in File Explorer?

If you sign in to https://onedrive.live.com with the same Microsoft account, can you still see the files under “Shared”?

On the affected PC, click the OneDrive cloud icon > “Settings” > “Account.” What account is listed there? Does it only show “OneDrive – Personal,” or is the expected account also listed?

Click "Add comment" to let me know.

Thanks!