3,958 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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how do i talk to a real human agent in microsoft support | help.Microsoft.com talk to a person.

how can i talk to a real human agent in microsoft support | help.Microsoft.com talk to a person.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-06-26T19:06:29.4266667+00:00
Daniel Willsmit 0 Reputation points
edited the question 2026-07-03T14:46:02.1+00:00
Daniel Willsmit 0 Reputation points
0 answers

chat with live support

i want to chat with live support because the automated help isnt getting me anywhere

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-03T14:40:17.35+00:00
grant middleton 0 Reputation points
2 answers

Yearly Renewal Cost

Is there a less costly option other than the 99.00 renewal? I see it has been 69.00 in the past.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-03T13:15:33.72+00:00
Suzanne Monroe-Leeke 0 Reputation points
answered 2026-07-03T13:54:02.77+00:00
DaveM121 898K Reputation points Independent Advisor
1 answer

Sharing my Family Subscription to Microsoft 365

On 2nd July 2026 I requested sharing my Family Subscription with: ******@hotmail.com ******@aol.com This is still showing as Pending email invite. When will this sharing be completed please?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-03T11:17:04.9133333+00:00
Vivian Rodericks 0 Reputation points
answered 2026-07-03T13:26:28.0733333+00:00
paulr0511 45,965 Reputation points Independent Advisor
1 answer

I have completed the payment using a new credit card.

Hi, I received a no‑reply email from Microsoft regarding a payment. I have completed the payment using a new credit card, and the funds have already been deducted from my bank account. Since the original message cannot be replied to, I am forwarding it…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-03T06:08:09.0666667+00:00
JOSE LUIS VALDIVIA FLORES 0 Reputation points
answered 2026-07-03T06:42:50.5666667+00:00
Estrella721 41,630 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Email hacked

My email was changed yesterday randomly at 10am. Somehow someone was able to get access and i need to know who do i talk to to get my email back. The email is (PII Removed ****@gmail) I have all if my information in this Microsoft account and i need my…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T01:24:49.3833333+00:00
Silas Jenkins 20 Reputation points
commented 2026-07-03T04:30:30.6+00:00
Estrella721 41,630 Reputation points Independent Advisor
1 answer

I've been charged twice. What should i do

My account is "******@gmail.com" I've been charged twice. on18/05/26 and 02/07/26

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-03T01:17:43.0433333+00:00
ยุทธนา สัจจวีรวรรณ 0 Reputation points
answered 2026-07-03T01:48:00.8833333+00:00
EmilyS_726 21,285 Reputation points Volunteer Moderator
1 answer

Cannot create a 365 account because the email is specified as a recovery email for an old account

Hi there I have created a 365 account on the family plan and I am trying to invite my wife as a user. She is unable to create an account and access our plan because her email address is specified as a recovery email for an old 365 account. She doesn't…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-01T18:44:46.8933333+00:00
Jason Hobbs 0 Reputation points
commented 2026-07-02T23:36:17.31+00:00
Xavier-D 9,545 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Office 365 Family subscription plan not recognized.

Last year I was included in a Family subscription plan for Microsoft 365. I am now being asked to purchase a package and my Office products have been locked. How do I get recognized on the Family subscription plan that I am a part of?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T21:42:41.3533333+00:00
Catharine Davis 0 Reputation points
answered 2026-07-02T22:39:24.75+00:00
Jeronimo Fuerte 41,425 Reputation points Independent Advisor
1 answer

Multiple Office 365 Accounts - one unable to access.

I found out that I have two Office 365 accounts. I tried accessing customer support to cancel the oldest account but could not provide the necessary information. My "old" email address appeared to work but the password I had was not correct. I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T19:19:03.7166667+00:00
Thomas Mull 0 Reputation points
answered 2026-07-02T22:10:15.83+00:00
Darhyl Amizola 45,710 Reputation points Independent Advisor
1 answer

subscription

I want to know when does my current subscription end? I moved to Canada and want to pay for my subscription in $CAD

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T20:51:50.06+00:00
Susan Neblett 0 Reputation points
answered 2026-07-02T21:37:08.08+00:00
Kayece Jan Mae Amizola 15,445 Reputation points Independent Advisor
2 answers

I need to amend my birthdate, I cannot do so as the date is listed as a minor

Hello, I need to change my bithdate. I am the sole admin on the account and it has my DOB listed as 7/19/20, when my DOB is 07/19-1977. I cannot access the pages necessary to change this. Can I please get assistance to do this as Iam limited in…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T19:38:51.71+00:00
RTLF Services LLC 0 Reputation points
commented 2026-07-02T21:31:15.0666667+00:00
RTLF Services LLC 0 Reputation points
1 answer

Cancel 365

Help! I have a Microsoft 365 account which I have been paying for over a year but never used. I have the invoice emails but have lost the username and login to the associated emails and I want the payments to stop. I keep getting stuck in circles trying…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T19:40:50.07+00:00
Tradewind 0 Reputation points
answered 2026-07-02T20:23:20.1766667+00:00
John Jefferson Doyon 76,385 Reputation points Independent Advisor
1 answer

Cancel subscription

To whom it may concern: Please cancel the subscription to Microsoft 365. This is the second time I have emailed. Your service is no help. Can't communicate with AI communications. Again, please cancel subscription to Microsoft 365 Regards, T. Sanchez

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T18:10:55.17+00:00
Tanya Sanchez 0 Reputation points
answered 2026-07-02T18:49:15.8266667+00:00
John Jefferson Doyon 76,385 Reputation points Independent Advisor
1 answer

Double billing

I am double billed for Microsoft. When Microsoft tried to use an ###@hotmail.com, I have no idea who they were trying to contact. It wasn't me. I want to quit being double billed and be sure no one has access to my account. Margaret Heaton

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T17:38:49.5566667+00:00
Margaret HEaton 0 Reputation points
answered 2026-07-02T18:19:15.8466667+00:00
John Jefferson Doyon 76,385 Reputation points Independent Advisor
1 answer

is my acct. up to date?

is my acct. up to date? it looks like my bank put a stop to my EFT

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T15:25:11.2366667+00:00
JOE FISHER 0 Reputation points
answered 2026-07-02T15:59:04.9166667+00:00
DaveM121 898K Reputation points Independent Advisor
1 answer

Please process my payment again

I need for you to run my credit card that you have on file. It was currently frozen but now cleared.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T15:01:24.28+00:00
Book Keeping 0 Reputation points
answered 2026-07-02T15:53:39.8933333+00:00
Sumit D - IA 172K Reputation points Independent Advisor
1 answer

Billed for 2 different accounts.

I have account ******@comcast.net billed 1 July 2026 I have account ******@gmail.com billed Feb 2026. I had thought I had combined with the help of Co pilot is Oct 2025 but since I am getting billed I must be wrong. I on use this app rarely and do…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T14:37:23.8333333+00:00
David Baker 0 Reputation points
answered 2026-07-02T15:15:14.22+00:00
DaveM121 898K Reputation points Independent Advisor
1 answer

Microsoft office gift card refund

I mistakenly purchased a Microsoft Office gift card from a local Best Buy, and when attempting to return it, I was told I could only refund it through Microsoft support, but there is little info on it. It has not been activated. How do I deactivate the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T12:53:35.0866667+00:00
Alex Mosley 0 Reputation points
answered 2026-07-02T13:30:35.07+00:00
DaveM121 898K Reputation points Independent Advisor
1 answer

Paid account but still receiving non paid error messages

I have paid my Office 360 Account, but I continue to receive update messages that my account will be cancelled due to non payment. How can this be fixed

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-02T10:50:51.9466667+00:00
Jennie Ellis 0 Reputation points
answered 2026-07-02T11:25:01.74+00:00
DaveM121 898K Reputation points Independent Advisor