4,900 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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how to correct overcharges

I was accidentally charged three times for subscription renewal

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T22:58:35.79+00:00
Bobby Dodd 0 Reputation points
answered 2026-09-11T23:43:02.5266667+00:00
Estrella721 45,810 Reputation points Independent Advisor
2 answers

I paid for a subscription that I would like to cancel

I paid for a subscription that I already have. I think it went under my partner's email. I just purchased it 10 minutes ago. I would like a refund, please.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T21:29:45.8966667+00:00
Luciano DiSerafino 0 Reputation points
answered 2026-09-11T22:03:36.44+00:00
EmilyS726 264.9K Reputation points Independent Advisor
3 answers

How do I switch my M365 personal subscription to a family subscription?

How do I switch from my current M365 personal subscription to a family subscription?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T17:30:53.0333333+00:00
Jingyou Chen 0 Reputation points
answered 2026-09-11T21:34:35.25+00:00
Bence Weiszmann 1,560 Reputation points
1 answer

Billing on old accoubnt

I am being billed for an old account that I no longer have access to, I need someone to help me resolve this issue as soon as possible!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T20:01:05.58+00:00
Kris Fisher 0 Reputation points
answered 2026-09-11T20:44:40.7233333+00:00
Lester Bernard Reyes 84,725 Reputation points Independent Advisor
3 answers

How to restore my account.

My subscription expires in April 2027. I changed my password and am now locked out

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T14:30:40.9866667+00:00
Page Obenshain 0 Reputation points
commented 2026-09-11T19:20:47.3066667+00:00
Page Obenshain 0 Reputation points
1 answer

I was billed 3 times for my subscription

In was billed three times for my subscription, due to card erroring out. two charges on one card, & one charge on another.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T17:32:01.8833333+00:00
Lana Moser 0 Reputation points
answered 2026-09-11T18:08:13.5+00:00
Diana Mariz 10,900 Reputation points Independent Advisor
1 answer

Recurring subscription cancellation

I am being charged $129.95 CAD annually by Microsoft. I no longer have access to or remember the Microsoft account that the subscription is attached to. I need the subscription identified and the recurring billing cancelled.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T14:26:50.2133333+00:00
M V 0 Reputation points
answered 2026-09-11T15:04:48.08+00:00
DaveM121 929K Reputation points Independent Advisor
3 answers

why i Can't add my debit card as my payment method in microsoft

I tried to buy Microsoft 365 using by bca debit card, but the microsoft think says that card/bank is not real/exist, but I have a debit card, and BCA is a real bank. I tried other cards like OCBC, but they refuse

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T09:07:41.46+00:00
juan ahmed vitorino 0 Reputation points
answered 2026-09-11T15:00:02.62+00:00
Sumit 44,226 Reputation points Volunteer Moderator
1 answer

subscription issues

I have paid for my subscription 28th August 2026, however my account has downgraded to 5GB (instead of 100GB) and my subscription shows as declined and that I should renew it. I have my receipt that this was paid , please advise me why this happened

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T12:39:03.2066667+00:00
Tatiana Kr 0 Reputation points
answered 2026-09-11T14:23:03.2066667+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
1 answer

Cancelling a recurring billing that I set up on someone else's account that I cannot access

Years ago I helped a colleague set up Microsoft 365 on their laptop. I set them up with office and I used my credit card details to pay for this. This has been charged each year and I am not able to cancel the charge. I disputed the charge last year but…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T13:16:47.6866667+00:00
Scott 0 Reputation points
answered 2026-09-11T13:51:40.68+00:00
DaveM121 929K Reputation points Independent Advisor
2 answers

Need Receipt

I am being charged $39.33, refence # MICROSOFT-G**[Moderator note: Personally Identifiable Information removed]**  . I need a copy of the receipt.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T22:00:46.06+00:00
Dave Roberts 0 Reputation points
edited the question 2026-09-11T12:55:43.37+00:00
Daniel-Vo 6,355 Reputation points Microsoft External Staff Moderator
2 answers

Unknown charge of £84.99 per year from microsoft

I am being charged £84.99/year by microsoft on my credit card. Please can you confirm what the £84.99 is related to. This has been charged to me since August 2024. I am already paying a monthly subscription of £10.49/month to microsoft on a different…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T11:48:26.5766667+00:00
Deborah Lamb 0 Reputation points
answered 2026-09-11T12:23:48.5133333+00:00
DaveM121 929K Reputation points Independent Advisor
1 answer

How can I access my Subscription tab in my account?

When I click on 'subscriptions' this is the prompt I get: Something went wrong on our end. Give it a few minutes, then try again. TraceID: [moderator's note: PII removed]. Clicking on Refresh hasn't worked and this has been this way since Sept 7th. …

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T06:41:16.9933333+00:00
CharM 0 Reputation points
edited the question 2026-09-11T12:06:11.96+00:00
Duane Hookom 26,935 Reputation points Volunteer Moderator
1 answer

HOW TO DOWNLOAD THE E-FAPIAO

Hi, I requested the efapiao back on July but did not receive it nor able to download it. I have attached a screenshot. Pls kindly help on this issue. Thank you. Zhang

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T03:21:59.2433333+00:00
Zhang 0 Reputation points
commented 2026-09-11T10:35:26.19+00:00
Carl-L 21,400 Reputation points Microsoft External Staff Moderator
1 answer

Complete refund.

I want a refund. Microsoft sent me an email telling me You got your redund of 99CHF, but in my paypal account is only 3CHF?? There’s no email address to reach out to no number?? I need help!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T09:34:08.32+00:00
Jann-Loïc Ndanu Galo 0 Reputation points
answered 2026-09-11T10:07:34.4433333+00:00
DaveM121 929K Reputation points Independent Advisor
1 answer

Microsoft 365 account – password rejected, verification codes not arriving and unable to contact support

Hi, I’m hoping someone can help because I seem to be going around in circles with Microsoft support. I have a personal Microsoft account which I use for my paid Microsoft 365 subscription. I pay for Microsoft 365 monthly, but I’m currently unable to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T09:40:06.79+00:00
Zob 0 Reputation points
answered 2026-09-11T09:40:34.5733333+00:00

AI answer

2 answers

Can not get any human support to my payment problem

I've been subscribing to Microsoft 365 for 7 years, and on logging into my account this time, all payment history transactions have been wiped away, including my annual subscription for this year 2026. It is actually stating that there has been no…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T08:04:53.3933333+00:00
Paula McVickers 0 Reputation points
answered 2026-09-11T08:37:39.38+00:00
DaveM121 929K Reputation points Independent Advisor
1 answer

Paid for my subscription but account still shows expired

I have a PayPal receipt that I paid for my subscription renewal, but it still shows as expired in my account

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-08-10T19:18:36.5866667+00:00
Regina Shostak 5 Reputation points
commented 2026-09-11T04:35:25.54+00:00
Samiksha Mandal 0 Reputation points
1 answer

cuando se refleja mi pago

ya pague el plan personal por un mes, pero no puedo iniciar sesión me sigue pidiendo que vuelva a pagar

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T21:15:10.5866667+00:00
Isabel Chavez 0 Reputation points
answered 2026-09-10T21:51:48.3933333+00:00
Jonathan Deives 80,855 Reputation points Independent Advisor
1 answer

Multiple accounts

I believe that i have multiple accounts under different emails. How do I consolidate this so that I have one account with the proper version of Microsoft subscriptions

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-10T20:15:52.4066667+00:00
Peter Jekill 0 Reputation points
answered 2026-09-10T20:53:09.1733333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor