4,799 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Other tags

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Have a subscription but cannot edit documents?

I am trying to edit a document on Word and every time I open it, I get a yellow bar telling me I need to register, subscribe and activate an account. My subscription payment was successfully made back in June so I'm a bit confused why I am being asked to…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-04T09:36:54.53+00:00
Sophie 0 Reputation points
answered 2026-09-04T09:37:10.88+00:00

AI answer

1 answer

Separate Purdue.edu Personal Account out from under Purdue.edu

I created my original Microsoft account when I worked at Purdue University. Under my Purdue University overarching master account, there exists a (1) business account and a (2) personal account. The business account is named Purdue.edu. The personal…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-02T16:27:47.0733333+00:00
Mitchell Springer 0 Reputation points
edited an answer 2026-09-04T08:52:50.8166667+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
2 answers

Old work MS 365 Account preventing personal MS 365 Premium Account apps from opening

My old work site had MS 365 Enterprise with OneDrive installed on my personal computer along with my own personal MS 365 and OneDrive. Since leaving that job, my new personal MS 365 Premium account has been having issues opening documents and it totally…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-02T23:28:47.05+00:00
Robert Huddleston 0 Reputation points
commented 2026-09-04T08:30:22.2366667+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
2 answers

Billing - Unauthorized charge

I was charged for a MS Family subscription renewal that I did not authorize. When I check my account under Subscriptions, there is no active subscription on file. I would like to speak to someone but I can't find a way to speak to a person.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-04T07:47:30.8933333+00:00
Ida Majometano 0 Reputation points
answered 2026-09-04T08:19:38.51+00:00
DaveM121 926K Reputation points Independent Advisor
1 answer

FACTURACION

Los cargos por suscripción que se realizan mes a mes, necesito que se facturen fiscalmente, cómo puedo dar de alta mi RFC para que fiscalmente sean aprovechables?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-04T01:54:03.9333333+00:00
Martha Alvarez 0 Reputation points
answered 2026-09-04T02:38:53.15+00:00
Hector FC 33,425 Reputation points Independent Advisor
1 answer

Credit card charge

I received a charge of $21.65 on my Citi Diamond Preferred credit card. It says it's from: Microsoft*Microsoft Co Redmond WA. I don't know what this charge is for. Here is my info: [Moderator Note: Personal Info Removed]  [Moderator Note: Personal Info…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-01T21:32:07.5533333+00:00
Tony Orefice 0 Reputation points
commented 2026-09-04T00:05:59.4133333+00:00
Xavier-D 12,485 Reputation points Microsoft External Staff Moderator
1 answer

How to add my second "LIVE" account to my Family account. The second account has my XBOX subscription.

I have a Microsoft Family 365 account. that is account my main account. I also have a LIVE email account that has my XBOX subscription included. I am paying for three separate: Family 365 (which has only one account); The second $9.99 account for the…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-02T02:19:00.53+00:00
S C Morgan 0 Reputation points
commented 2026-09-04T00:03:21.4133333+00:00
Xavier-D 12,485 Reputation points Microsoft External Staff Moderator
1 answer

Changing a past due account from annual billing to monthly billing

My Microsoft 365 annual renewal has failed and is showing as past due. I do not want to renew annually. I want to continue the subscription on monthly billing. The account does not give me the option to switch the recurrence because of the past-due…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T19:03:59.1833333+00:00
James Absaloms 0 Reputation points
answered 2026-09-03T21:55:37.3566667+00:00
paulr0511 48,020 Reputation points Independent Advisor
1 answer

I need a salesperson to discuss more options

I want to renew my subscription and add new items. I need a live agent or a live chat. Why is it so hard to speak with an agent? Don't you want my money?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T18:20:28.12+00:00
Carol Harper-Hildreth 0 Reputation points
edited the question 2026-09-03T20:23:41.1266667+00:00
Stefan Blom 350.7K Reputation points MVP Volunteer Moderator
1 answer

365 Basic and Pro Features be deleted if still have Family acc.

We have 365 Family acc but I also have my own 365 Basic. Can I cancel my Basic without loosing data? Also I am being charged £33.49 for MS Pro Features. What is it and can I cancel that with the < 30 day time limit?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T19:40:17.4666667+00:00
Ron Taylor 0 Reputation points
answered 2026-09-03T20:14:28.4566667+00:00
EmilyS726 261.8K Reputation points Independent Advisor
1 answer

Billing Question

I received a Microsoft Charge on my credit card for $108.11 with the description PII. What was this charge for and how often will it be charged?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T18:25:15.3566667+00:00
Fred Osonitsch 0 Reputation points
edited the question 2026-09-03T19:00:39.48+00:00
EmilyS_726 26,235 Reputation points Volunteer Moderator
2 answers

Microsoft 365 subscription

How can I speak to someone regarding my Microft 365 subscription and the changes regarding October 2026? Sincerely Ron Davis

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T17:50:26.0266667+00:00
Ron Davis 0 Reputation points
answered 2026-09-03T18:27:36.2266667+00:00
John Jefferson Doyon 85,610 Reputation points Independent Advisor
3 answers

Daily limit warning messages

I have a paid subscription to Microsoft Copilot 365 but i still keep getting warning messages saying i have reached my daily limit! What is going on?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-03-12T15:38:55.86+00:00
chris osmore 5 Reputation points
commented 2026-09-03T16:59:56.48+00:00
Imran Jamal 0 Reputation points
2 answers

Billing Issue

I've paid for my yearly subscription, but I still get pop ups saying I have a billing issue. Please help. I have confirmed in my account settings my subscription is current and up to date.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T15:38:10.44+00:00
Keri Fletcher 0 Reputation points
answered 2026-09-03T16:11:32.21+00:00
John Jefferson Doyon 85,610 Reputation points Independent Advisor
4 answers

close hotmail account

My hotmail email account has been hacked. How do I close it?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T14:14:27.06+00:00
Stan Robertson 0 Reputation points
answered 2026-09-03T15:45:36.32+00:00
Nathan R 915 Reputation points Independent Advisor
1 answer

Billed account unable to cancel

I receive every year a bill of microsoft paid automatically from my credit card. I have no idea what account it is or to login and i don't find any availability to cancel the account or contact support. What to do? The online thing I have is an…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T14:05:28.99+00:00
Vincent De Bruycker 0 Reputation points
answered 2026-09-03T14:37:07.4166667+00:00
DaveM121 926K Reputation points Independent Advisor
2 answers

account is on auto renewal but is now in read only mod

I have had this subscription several years on auto renewal. I cannot access my files at this point but it appears that my subscripton was auto renewed in april of 2026

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T13:34:18.5466667+00:00
Jerry Housel 0 Reputation points
answered 2026-09-03T14:10:15.36+00:00
DaveM121 926K Reputation points Independent Advisor
2 answers

My developer account is outdated and locked. PAYG signup fails.

My Developer Account address is outdated and locked. Azure Pay-As-You-Go signup fails because the system validates my credit card against the old developer address. I need the Developer Account billing address updated so Azure can create my subscription…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-01T00:37:15.7233333+00:00
Bas Barnswell 0 Reputation points
answered 2026-09-03T13:09:42.0566667+00:00
Bas Barnswell 0 Reputation points
1 answer

Accessing account

I am due to be billed for an existing subscription on September 20, 2026, but when I log in you are telling me I do not have a 365 subscription. However, you are sending me billing notices. Help me fix this, please.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-03T12:22:36.09+00:00
Tracy Gharbo 0 Reputation points
answered 2026-09-03T12:57:08.8266667+00:00
DaveM121 926K Reputation points Independent Advisor
4 answers One of the answers was accepted by the question author.

I can't sign into minecraft,even though I have a Microsoft account.

My Microsoft account is not working in minecraft,everytime I enter minecraft it says sign in and I press it and it sends me an 8-digit code and I enter that code and when I go back to minecraft it still says sign in and it does it over and over, now I…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-07-12T04:28:27.5366667+00:00
Kgatontle Nyanto 30 Reputation points
answered 2026-09-03T12:11:06.34+00:00
rosie sweetheart 0 Reputation points