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How to fix ntdll.dll heap crash that ultimately crashes explorer.exe

I have already run both SFC and DISM to check for and repair corrupted Windows system files, but the Explorer crash is still occurring, while its not crashing my entire pc but this error is occurring quite frequently, like once a day at least. The Event…

Windows for home | Other | Performance and system failures
asked 2026-09-02T23:15:18.78+00:00
Dibyendu Sinha 0 Reputation points
commented 2026-09-04T07:45:02.2066667+00:00
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator
0 answers

How do I see 'sticky notes' (microsoft one note) in my android tablet?

How do I see 'sticky notes' (microsoft one note) in my android tablet (andoid 16). One note is installed but it behaves like PC app (without any link to sticky notes) than phone app where sticky notes or notebooks can be chosen..

Microsoft 365 and Office | OneNote | Other | Android
asked 2026-09-04T07:44:37.36+00:00
NANDAKUMAR M S 10 Reputation points
2 answers

unable to customizelock screen

I would need assistance how to unlock my lock screen customization, because no matter if i google it its always school/work accounts I need to remove but i don't got any and I'm using personal separate account. But I do have other sign in account that…

Windows for home | Windows 11 | Desktop, Start, and personalization | Other
asked 2026-09-01T19:11:11.4433333+00:00
ressica angel 0 Reputation points
commented 2026-09-04T07:44:02.5166667+00:00
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator
2 answers

Camera flashing purple

My camera keep flashing purple whilst on zoom or team. Tips on how to fix?

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-01T19:28:10.7433333+00:00
Siobhan Allen 0 Reputation points
answered 2026-09-04T07:43:46.6533333+00:00
Emma1-N 11,450 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Unable to Verify Identity for Microsoft 365 Login – Error 399287

Dear Microsoft Support Team, I'm trying to sign into the Microsoft 365 portal. I can sign in to my Microsoft account, but I'm prompted to verify my identity via SMS. However, I receive the following error message: “Sorry, we’re having trouble verifying…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T16:10:26.8266667+00:00
Muhammad Yusran 35 Reputation points
accepted 2026-09-04T07:42:38.95+00:00
Muhammad Yusran 35 Reputation points
2 answers

2 payments gone out of bank

i have had 2 payments of £84.99 go out of my account on 4th august and 4th september and i dont think it should have been can you help please?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-04T07:09:07.62+00:00
lorraine webster 0 Reputation points
answered 2026-09-04T07:41:17.35+00:00
Estrella721 45,580 Reputation points Independent Advisor
1 answer

transferring folders from Legacy Outlook

I have multiple folders and sub folders in Legacy Outlook on my Apple MacBook Pro. How can i transfer them to the current version or Outlook? I have been running into a brick wall and I just spent over an hour waiting for Microsoft tech support. I was…

Outlook | MacOS | Legacy Outlook for Mac | For home
asked 2026-09-03T17:40:58.3366667+00:00
Household Hebig 0 Reputation points
answered 2026-09-04T07:39:53.6333333+00:00
Victor1-V 12,760 Reputation points Microsoft External Staff Moderator
2 answers

I can't add a gmail account to new Outlook.

"Sign in failed. Please try again in a few minutes." Then it fails again and again.

Outlook | Windows | New Outlook for Windows | For home
asked 2026-09-04T03:10:22.62+00:00
Ed Frost 0 Reputation points
answered 2026-09-04T07:38:03.83+00:00
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator
1 answer

Ocassional computer crashes and Game crashes only on certain games

hello, im just going to drop a error code in here and i want some help to see what i can do to fix these…

Windows for home | Windows 10 | Performance and system failures
asked 2026-09-04T07:04:18.7033333+00:00
ray ridge 0 Reputation points
answered 2026-09-04T07:36:55.55+00:00
DaveM121 926K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Windows 11 Update Compatibility Issues

The problem started when I wanted to install these two updates, when it gets to 8%, I get a notification saying, my pc doesn't meet requirement for windows 11, but when I use pc health check and whynotwin11, they say it is compatible, secure boot status…

Windows for home | Windows 11 | Windows update
asked 2026-09-02T16:22:01.8+00:00
Bondud 0 Reputation points
edited a comment 2026-09-04T07:36:06.0466667+00:00
Ramesh Srinivasan 86,010 Reputation points Independent Advisor
4 answers

Why does Microsoft appoint an exclusive agent for ad placements in China, but then fail to assume responsibility for the users who, trusting Microsoft, have topped up their advertising accounts?

Microsoft made Shenzhen Qisheng its sole ad agent in Guangdong. We poured money in – because we trusted Microsoft. Now the agent is bankrupt, and nobody from Microsoft is stepping up. If not for Bing and Microsoft's name, why would we ever have trusted…

Microsoft Advertising | Accounts, profiles, and login | Account access
asked 2026-08-31T08:34:35.1+00:00
commented 2026-09-04T07:35:17.6866667+00:00
pengfei zhang 0 Reputation points
2 answers

Why is my Surface Pro 9 battery draining drastically despite excellent health?

I purchased a Surface Pro 9 roughly 2 years ago and have had trouble with the battery falling at drastic rates. I have reset the device multiple times and sent the device in for service checks twice with Microsoft but both times they have said there is…

Surface | Surface Pro | Power and battery
asked 2026-09-04T03:07:46.3533333+00:00
Ethan Wheeler 0 Reputation points
answered 2026-09-04T07:33:50.8766667+00:00
Hendrix-V 18,225 Reputation points Microsoft External Staff Moderator
2 answers

desktop changed and apps missing after house power shutdown

after re-starting windows 10 computer following power shutdown my desktop has changed and some apps and file shortcuts are missing. It appears that my user profile has changed. How do I fix this?

Windows for home | Windows 10 | Performance and system failures
asked 2026-08-27T22:18:48.4733333+00:00
Steve Spear 0 Reputation points
commented 2026-09-04T07:33:36.16+00:00
Clary-N 15,375 Reputation points Microsoft External Staff Moderator
0 answers

I can’t do gold teir tasks while having gold teir

Hi i’ve reached gold teir and my gold exclusive takes aren’t unlocking How do i fix this?

Bing | Microsoft Rewards
Bing | Microsoft Rewards

A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.

8,247 questions
asked 2026-09-04T07:33:35.11+00:00
Abdullrahman Ahmed 0 Reputation points
1 answer

i just created an account and it is restricting me on my browser

i am using windows 10 pro. i just created my account and it is blocking me from some websites that i want to use. i didn't even make a family account and don't know what to do. it won't let me change my settings in family because i don't see dots and if…

Windows for home | Windows 10 | Family and online safety
asked 2026-09-04T02:31:12.71+00:00
Stephen Brenner 0 Reputation points
answered 2026-09-04T07:33:02.83+00:00
Emma1-N 11,450 Reputation points Microsoft External Staff Moderator
2 answers

Not capturing the QR codes in SAP Concur

The Microsoft Authenticator is not capturing the QR codes in SAP Concur manual login . please help !! Moved from Microsoft Security | Microsoft Authenticator

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-03T14:17:10.45+00:00
Jayanetti, Nilmini S 0 Reputation points
edited an answer 2026-09-04T07:30:42.3933333+00:00
Jade Ng 15,215 Reputation points Microsoft External Staff Moderator
2 answers

Hotmail emails

I have been planning a travel route using Google maps. I am sending the routes to my iPhone via my hotmail email address. 6 out of 8 emails have arrived promptly but the others are not arriving at all.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-03T17:57:53.7833333+00:00
David Johnston 0 Reputation points
answered 2026-09-04T07:30:42.16+00:00
Victor1-V 12,760 Reputation points Microsoft External Staff Moderator
1 answer

Azure SQL Managed Instance resolves through on-prem AD DNS without an A record in AD DNS

Hello Community, I am looking to understand the DNS resolution behavior of an Azure SQL Managed Instance deployed with private connectivity. Environment: Azure SQL Managed Instance: sqlmi-db-qppoc-dev-ci Public network access is disabled Connectivity…

Azure DNS
Azure DNS

An Azure service that enables hosting Domain Name System (DNS) domains in Azure.

914 questions
asked 2026-09-04T06:35:24.11+00:00
Imran Sayyad 0 Reputation points
edited an answer 2026-09-04T07:29:26.3066667+00:00
TP 163K Reputation points Volunteer Moderator
2 answers

PROBLEM WITH TEXTING

SOMEONE Hck ed my cmputer and started texting as me on my documents and got me fired how do i stop them

Windows for home | Windows 10 | Security and privacy
asked 2026-09-03T21:07:39.2733333+00:00
(Student)Shania Towns 0 Reputation points
answered 2026-09-04T07:29:12.7966667+00:00
Carl-L 21,075 Reputation points Microsoft External Staff Moderator
1 answer

Dumpster cleanup

Team,I have a scenario where we are moving 1 day old data in recoverable folder to online archive..we have a policy setup but we have one user on whom discovery hold is applied and when checked the recoverable folder structure majorly data is in…

Exchange Online
Exchange Online

A cloud-based service included in Microsoft 365, delivering scalable messaging and collaboration features with simplified management and automatic updates.

7,388 questions
asked 2023-10-26T03:38:58.13+00:00
kanupriya 100 Reputation points
commented 2026-09-04T07:27:53.9033333+00:00
nova 0 Reputation points