2 payments gone out of bank

Question

2 payments gone out of bank

lorraine webster 0

i have had 2 payments of £84.99 go out of my account on 4th august and 4th september and i dont think it should have been can you help please?

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2 answers

Your answer

Answer 1

Please note that Microsoft Q&A is a user-to-user forum. We do not have access to accounts or billing systems. Please use the instructions in the following article to investigate a billing charge from Microsoft:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Note: If you cannot find the charge under your primary Microsoft account, it may be associated with a different Microsoft account. Try to recall any other Microsoft accounts you may have used in the past and check those as well. Also, ask any family members who may have used your payment card in the past, as the charge could be associated with their Microsoft account. You can use the instructions in the article above to help investigate the charge.

Then follow the instructions here to cancel your subscription and request a possible refund:

https://support.microsoft.com/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription.

If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent or request a call back.

Answer 2

Two payments close together do not always mean a duplicate charge. Common reasons are:

A previously failed or late payment was collected, and then the next on-time payment was also taken.
More than one Microsoft account is using the same card.
Recurring billing is enabled on a subscription.

To check what happened:

Sign in and review order history for purchases of the same amount close together: Review your order history
If only one charge appears there, go to Microsoft account Payment options and select Investigate to check whether another account is using the same card: Go to payment options
If the charge is unexpected, use the billing troubleshooter: Start
If this is a subscription charge, check Services & subscriptions to confirm whether recurring billing is on and whether a cancellation happened too close to the billing date. Cancellations must be more than 2 days before the billing date.

If the charge is not recognized and there is any chance the card details were compromised, contact the bank or payment provider immediately to prevent more charges.

If the duplicate charge still cannot be explained after checking order history and Investigate, contact Microsoft Support through Get Help and then Contact Support.