25,950 questions with Microsoft 365 and Office | Subscription, account, billing | For home | Windows tags

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2 answers

2 payments gone out of bank

i have had 2 payments of £84.99 go out of my account on 4th august and 4th september and i dont think it should have been can you help please?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-04T07:09:07.62+00:00
lorraine webster 0 Reputation points
answered 2026-09-04T07:41:17.35+00:00
Estrella721 45,580 Reputation points Independent Advisor
3 answers

Microsoft account suddenly says it does not exist after security info change

My son’s Microsoft account was [Moderator Note: Personal Info Removed]@gmail.com and was working normally on 1 September 2026. At 12:25 Microsoft sent a single-use code. At 12:27 we received an email saying a passkey was deleted. At 12:28 we received…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-02T16:23:09.1466667+00:00
Hadyn van der Berg 0 Reputation points
edited an answer 2026-09-04T06:48:05.7033333+00:00
Xavier-D 12,485 Reputation points Microsoft External Staff Moderator
3 answers

Cancelling subscription but no log in

I’m slowing losing my mind!! I have an old account with Microsoft, can’t log in as tried incorrectly too many times, but I no longer have access to the old email linked to that Microsoft account. But to make matters worse this year I was billed £74 for…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-01T20:26:58.21+00:00
Sarah Dillon 0 Reputation points
commented 2026-09-04T05:49:37.3066667+00:00
Sarah Dillon 0 Reputation points
1 answer

Changing billing email address

I am unable to change my email address it's just impossible!!!!!!!!!!!!!!!!!!!!!!!!!

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-04T00:10:13.2566667+00:00
John Johnston 0 Reputation points
commented 2026-09-04T04:01:09.5933333+00:00
John Johnston 0 Reputation points
1 answer

Family sharing doesn't work

My husband has been added to oursubscrition to 365. it required him to sign in everytime he wnted to use ms office. Now it won't let him sign in at all

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T21:49:32.1633333+00:00
Rebecca Davis 0 Reputation points
answered 2026-09-04T01:49:56.0133333+00:00
GsN5034 - IA 75,865 Reputation points Independent Advisor
1 answer

Subscription payment issue

I am from Bangladesh. I am trying to purchase microsoft 365 subscription using my endorsed Credit/Debit card.But everytime I enter the card it shows error "Check that the all the details entered in each field are correct or try a different…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T22:33:29.5566667+00:00
Farheen Chy 0 Reputation points
answered 2026-09-03T23:12:07.6533333+00:00
Kayece Jan Mae Amizola 16,570 Reputation points Independent Advisor
1 answer

I'm trying to purchase Microsoft 365 Personal in India. The payment fails with ExceededMaxCardsPerAccountLimit

I'm trying to purchase Microsoft 365 Personal in India. The payment fails with ExceededMaxCardsPerAccountLimit from [Moderator's note: PII removed] There are no payment methods visible in my Microsoft account. I also created a completely new Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T06:43:27.9966667+00:00
Pavan Kumar Singh 0 Reputation points
edited the question 2026-09-03T21:53:44.2433333+00:00
Haytham-C 4,965 Reputation points Microsoft External Staff Moderator
1 answer

Payment Method country region update

I am updating my payment method but it is not allowing me to update the country region that is linked to my new card

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T21:37:00.1833333+00:00
Veronica Clarke-Brown 0 Reputation points
answered 2026-09-03T21:42:43.6366667+00:00
Marcin Policht 105.8K Reputation points MVP Volunteer Moderator
1 answer

Cannot accept Microsoft 365 family invite

I am unable to accept a family invite in Microsoft 365. I am using a brand new Microsoft Lenovo computer.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T20:39:05.02+00:00
Southerinsurance admin 0 Reputation points
answered 2026-09-03T21:19:53.11+00:00
paulr0511 48,020 Reputation points Independent Advisor
3 answers

How do I request a refund?

I ended up with 2 accounts and would like to request a refund on one of them.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-03-18T17:25:02.9966667+00:00
Edmund Beattie 0 Reputation points
edited an answer 2026-09-03T19:50:58.5566667+00:00
Stefan Blom 350.7K Reputation points MVP Volunteer Moderator
3 answers

Billing Issue

hello It appears that I have two accounts 1/ [PII redacted] 2/ [PII redacted] I have recently been charged £84.99 by Apple for Microsoft 365 - but I already have a subscription with Microsoft which renews each December. I am not sure why this has…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T10:31:04.2366667+00:00
Joanne robinson 0 Reputation points
edited an answer 2026-09-03T19:29:42.94+00:00
Stefan Blom 350.7K Reputation points MVP Volunteer Moderator
4 answers

switching from microsoft 365 family to personal

please remove my subscription of Microsoft 365 family

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-08-31T18:18:21.2233333+00:00
Asmaa Salah 0 Reputation points
commented 2026-09-03T18:12:45.7266667+00:00
Bence Weiszmann 1,395 Reputation points
2 answers

I cannot add a phone number to my account information.

Hello everyone, I am trying to add a phone number to my account, but I keep getting an error. Could someone please tell me how to resolve this issue? I am from Vietnam. Thank you, everyone.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T16:44:30.48+00:00
Duc Bui Minh 0 Reputation points
answered 2026-09-03T17:18:38.7233333+00:00
EmilyS726 261.8K Reputation points Independent Advisor
1 answer

Word was working for years, now it says its unlicensed????

Hello, my Microsoft word was working for at least 3 years. I didn't come up on an anniversary or anything like that. Its all of a sudden stopped working and says its an unlicensed product. I can only view and print my documents. How do I fix this without…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T15:41:01.5433333+00:00
Sydney 0 Reputation points
answered 2026-09-03T16:16:48.77+00:00
DaveM121 926K Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

Existing account email address being retired

My existing MS account username is a comcast.net username. Comcast is no longer supporting email and has other issues looming, consequently I have migrated to two other Outlook.com accounts. I want to change my comcast.net email on my MS account to one…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-02T16:46:30.3733333+00:00
Mike B 20 Reputation points
accepted 2026-09-03T15:54:15.3766667+00:00
Mike B 20 Reputation points
2 answers

human response

Is it possible to speak to a real person and not a text response??????/

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-01T22:22:36.7066667+00:00
bernard Penticoff 0 Reputation points
commented 2026-09-03T13:24:43.4633333+00:00
Carl-L 21,075 Reputation points Microsoft External Staff Moderator
2 answers

merging 2 accounts

I have 2 accounts / 2 emails, I want to merge the accounts to simplify the subscriptions and have all files visible and controlled by one account

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-02-11T15:42:48.7533333+00:00
Tony Ludwig 0 Reputation points
commented 2026-09-03T12:53:45.66+00:00
Lars Heiden 0 Reputation points
2 answers

"billing issue"

Subscription Information I renewed my Micosoft 365 personal subscription on August 22, 2026, yet I keep getting emails saying to update my payment information and that my account has not been renewed. Can ANYONE please help me here?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T11:16:13.3466667+00:00
Stuart Morris 0 Reputation points
answered 2026-09-03T11:49:54.2333333+00:00
DaveM121 926K Reputation points Independent Advisor
1 answer

ConvBlockCurrencyCountryMismatch

I'm trying to renew my subscription but I'm getting this error: ConvBlockCurrencyCountryMismatch. How do I fix this?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T10:47:49.1933333+00:00
Darren Sheahan 0 Reputation points
answered 2026-09-03T11:11:42.48+00:00
Marcin Policht 105.8K Reputation points MVP Volunteer Moderator
2 answers

Microsoft 365 Personal Subscription

How to I change my Microsoft 365 Personal subscription to the $129 plan without copilot?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-03T09:17:48.0066667+00:00
Love Soup 0 Reputation points
answered 2026-09-03T09:54:04.1533333+00:00
DaveM121 926K Reputation points Independent Advisor