Cancelling subscription but no log in

Sarah Dillon 0 Reputation points
2026-09-01T20:26:58.21+00:00

I’m slowing losing my mind!!

I have an old account with Microsoft, can’t log in as tried incorrectly too many times, but I no longer have access to the old email linked to that Microsoft account. But to make matters worse this year I was billed £74 for yearly subscription via PayPal. I don’t want to access that old account for anything else other than to cancel the auto renewal payment.

i feel I’m stuck with no one to talk to, to help sort it

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Christine Luna 26,905 Reputation points Independent Advisor
    2026-09-01T23:01:11.1266667+00:00

    Greetings!

    This is Tin, sorry to hear that you're unable to cancel your subscription since you cannot log in to it. I understand how you feel. Regarding this, it will be best to reach the Accounts & Billing Team so they could check the best option to cancel your subscription and address the charges that you had on your account. To do that, Kindly open this link: https://support.microsoft.com/contactus/

    Ensure that an active MS Account has been signed in

    Type "Chat with an agent" and hit Enter.

    Please click the "Contact support"

    Please select the "Products and services"

    Please follow the prompts to connect with a live agent.

    You may also choose the "Call me back" option if you prefer to receive a call.

    Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

    Thank you,

    Christine L

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  2. Christine Luna 26,905 Reputation points Independent Advisor
    2026-09-03T22:52:40.76+00:00

    Seems you're not signed in. Please check if you're signed in there before trying to reach them.

    Thanks,

    Tin

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  3. Christine Luna 26,905 Reputation points Independent Advisor
    2026-09-02T11:53:04.0333333+00:00

    Oh, sorry to hear that. Have you tried to follow the steps above? Please try to send screenshot that you're getting after trying the steps above to reach the MS Accounts & Billing Support. Thank you.

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