I'm trying to purchase Microsoft 365 Personal in India. The payment fails with ExceededMaxCardsPerAccountLimit

Question

I'm trying to purchase Microsoft 365 Personal in India. The payment fails with ExceededMaxCardsPerAccountLimit

Pavan Kumar Singh 0

I'm trying to purchase Microsoft 365 Personal in India. The payment fails with ExceededMaxCardsPerAccountLimit from [Moderator's note: PII removed]

There are no payment methods visible in my Microsoft account. I also created a completely new Microsoft account and the same error occurs. Credit card and UPI both fail.

The error occurred on [Moderator's note: PII removed]

Please have the billing/payment team investigate the PaymentInstrumentFD/PIManagementService error rather than asking me to add another card.

I have also tried to add UPI as payment method. It also failed. I have tried with multiple credit cards and UPI from this account as well as newly created account. But not able to purchase subscriptions.

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Answer 1

Hello Pavan Kumar Singh

Thank you for reaching out. We sincerely apologize for any frustration or inconvenience this situation may have caused.

As community moderators, we do not have access to users' billing information, subscription details, payment methods, invoices, or account records. We also do not have any internal tools or permissions to view, modify, verify, or investigate billing-related information on your account.

For privacy and security reasons, billing data can only be accessed through official Microsoft account and billing support channels. Because of these restrictions, we are unable to review your billing history or determine the status of any charges, subscriptions, refunds, or payments.

To receive assistance with your billing concern, we recommend contacting Microsoft Support directly through the official support channels, where authorized support agents can securely access and review your account information:

Go to Contact Us - Microsoft Support
Select Microsoft 365
Click Get Home Support
Type a brief description of your issue in the search box.
Click Get Help and select Contact Support below.
Go to the Products and services tab and choose the appropriate product.
On the Category tab, choose the appropriate category or an alternative option.
Go to Confirm. Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

My apologize that we cannot provide more direct assistance in this matter and appreciate your understanding. I hope the Microsoft Support team will be able to help you resolve the issue as quickly as possible.