2,492 questions
2,492 questions with Surface | Surface Pro | Power and battery tags
2 answers
Why is my Surface Pro 9 battery draining drastically despite excellent health?
I purchased a Surface Pro 9 roughly 2 years ago and have had trouble with the battery falling at drastic rates. I have reset the device multiple times and sent the device in for service checks twice with Microsoft but both times they have said there is…
Surface | Surface Pro | Power and battery
asked 2026-09-04T03:07:46.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 23%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEW%3C/text%3E%3C/svg%3E)
Ethan Wheeler
0
Reputation points
answered 2026-09-04T07:33:50.8766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHV%3C/text%3E%3C/svg%3E)
Hendrix-V
18,225
Reputation points Microsoft External Staff
Moderator
16 answers
“Battery Limit” removed from UEFI, but now only charges up to 50%
“Battery Limit” mode has been removed from the UEFI on my Surface Pro (11th edition) and it still only charges up to 50 %. It seems last week there was an update (firmware update?) and the system still seems to be enforcing the 50 % limit automatically…
Surface | Surface Pro | Power and battery
2,492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 14.000000000000002%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 30%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
1 answer
Help with surface pro-6
Hi, I am having problems with my surface pro 6.. bought it in 2019, its been working well for me... now the internal battery doesn't work for any length of time but i manage...here's my real issue. I purchased an none brand cord, 2yrs ago and now I'm…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-08-31T22:57:41.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 55.00000000000001%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Sista' Sue
0
Reputation points
edited an answer 2026-09-01T00:44:27.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro 9 Rapid Battery Drop and Thermal Throttling in Warm Environments
Hello community, I frequently use my Surface Pro 9 (Intel i7) on a stand just outside my home heat-therapy setup to stream video and track session intervals. Even though the device is placed a couple of feet away from the enclosure where ambient room…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-08-27T16:33:58.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 92%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Dani
0
Reputation points
answered 2026-08-28T00:12:08.0366667+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
I am currently experiencing severe issues with MS support
Good morning, I'm writing in reference to my Surface Pro 11th edition purchased on 30 Oct 2024 and under warranty until 30 Oct 2026. Noticed a split in the casing of my adapter cable (which connects with Thunderbolt 4 dock for business) and first wrote…
Surface | Surface Pro | Power and battery
2,492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 90%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
2 answers
New Computer not Charging
I recently bought an expensive computer from Microsoft and it was delivered about 3 days ago. It came with the battery on like 70% and I have been trying to charge it for the past 3 days and it has not worked. I restarted it, used my friends charger who…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-08-24T14:28:36.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 87%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kameron Moreno
0
Reputation points
answered 2026-08-25T02:08:00.4866667+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
Repair Surface 5 Pro Model 1796 i7 Battery
I have already used the Microsoft Surface Diagnostic Tool and followed the recommended troubleshooting steps. I then selected “Get Help” through the Surface app, but I have not been able to connect with a real Microsoft support representative who can…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-08-20T21:35:43.1366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 83%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shandy Singh
0
Reputation points
answered 2026-08-21T02:45:18.25+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
3 answers
How do I speak to an actual HUMAN to reopen an old ticket? SH*TTY Battery life.
My SL6 for business has sh*tty battery life. Goes from 80% to 25% in less than an hour on a Zoom call (nothing else being processed). See attached battery report. Got extremely hot during the call. Per dialogue with Claude, to which I uploaded the…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-08-12T21:03:30.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 59%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKM%3C/text%3E%3C/svg%3E)
Kenneth M. Fagin
0
Reputation points
answered 2026-08-16T18:56:53.5866667+00:00
Kenneth M. Fagin
0
Reputation points
1 answer
One of the answers was accepted by the question author.
new battery and battery report issue
Hello, I made my battery changed but once I checked battery report cycle count is 137 and full charge capasity 35.350mWh. I asked my technical point why I have these results with a original brand new battery (at least I paid for that) they replied me…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2025-08-17T01:19:20.6733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 52%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBB%3C/text%3E%3C/svg%3E)
Bora Bilgiç
20
Reputation points
commented 2026-08-16T08:35:14.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 13%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHG%3C/text%3E%3C/svg%3E)
Hakan Gorgulu
0
Reputation points
1 answer
Surface pro 4 turns on but shows a red bar and an unlocked lock icon with no way to go to go to the UEFI screen
Hello, My Surface pro 4 turns on but shows a red bar and an unlocked lock icon. I already read about the solution of keeping the power an volume button to go to the UEFI screen. But it does not work. I really need help to have access to my files. Please…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-08-13T11:42:44.9133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 1%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
san
0
Reputation points
answered 2026-08-14T02:05:11.4166667+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
alternate method of charging for pro 5
I want an alternative method of charging for my Surface Pro 5 which does not have a USB-C port. Is there any other way besides the standard charger?
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-08-08T21:42:08.8266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 24%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHB%3C/text%3E%3C/svg%3E)
Harry Booth
0
Reputation points
answered 2026-08-09T02:46:10.0466667+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
1 answer
Hibernate only shuts down after Windows Update
Hello Support, after installing the latest Windows 11 update, the hibernate function only shuts down my Surface Pro. I have tried every troubleshooting step I could find, but the issue still isn’t resolved. Tried disabling and enabling hibernate using…
Surface | Surface Pro | Power and battery
2,492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 43%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 72%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECL%3C/text%3E%3C/svg%3E)
3 answers
Battery life dropping noticeably
My surface pro 7 battery has gone through only 444 cycles yet the capacity is down to 79% of original. I am getting a max of two hours life and it is dropping noticeably. Is it time to change the battery and if so, how?
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-07-24T16:04:02.0133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 68%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
John Parkin
0
Reputation points
answered 2026-07-24T17:36:11.4966667+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
1 answer
How to disable Smart Charging for Surface
Hello, I have a surface pro 9 and I notice smart charging is on. I found ways to turn it off for a while but it would automatically turn it back on after a charge. Problem right now is that I need to use it for 4 hours at a time, with no charging during…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2025-07-03T05:56:03.8333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 77%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
kibi
0
Reputation points
edited a comment 2026-07-21T16:36:53.25+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
2 answers
My Surface pro 7 will not boot.
When I press the power button, the windows logo comes on briefly then nothing happens
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-07-20T19:13:09.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 4%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGT%3C/text%3E%3C/svg%3E)
Greg Thomas
0
Reputation points
answered 2026-07-21T00:24:15.94+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
How to turn off Smart-Charging forever?
I am currently using Surface Pro 9. I do not care running out of the lifespan of the battery. However, Smart-Charging function keeps being turned on, though I turn if off manually everytime I find out charging is only up to 80%. So, how do I turn the…
Surface | Surface Pro | Power and battery
2,492 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 36%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EY%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 6 Bulging Battery How to speak with an agent
I filed all the paperwork required for Surface Pro 6 Bulging Battery. I was sent an email back with the agents name Angelia N, I replied back to her however no reply back. How can a person speak with an agent at Microsoft it is imposiable? I followed her…
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-07-15T19:41:38.4866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 21%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPF%3C/text%3E%3C/svg%3E)
Patricia Funkhouser
0
Reputation points
answered 2026-07-15T22:51:34.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
105.8K
Reputation points
Independent Advisor
3 answers
Microsoft Surface Pro 6 battery swelling
Microsoft Surface Pro 6 battery is swelling, bowing the glass screen. Please advise. Thank you.
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-07-10T18:20:18.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 60%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KJ
0
Reputation points
edited an answer 2026-07-11T00:31:27.7033333+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator
2 answers
My Surface Pro 11 will not turn on unless I plug it in
My Surface Pro 11 will not turn on even with a full battery unless I have it plugged in. Can this be resolved?
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-07-01T17:55:42.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Janiella Shirley
0
Reputation points
commented 2026-07-10T04:49:19.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points
2 answers
Surface pro 11 does not go to sleep nor hibernate despite the power settings set
Surface pro 11 does not go to sleep nor hibernate despite the power settings set
Surface | Surface Pro | Power and battery
2,492 questions
asked 2026-07-09T16:13:51.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 41%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kinyuy Tatah
0
Reputation points
edited an answer 2026-07-10T01:20:26.7433333+00:00
S.Sengupta
32,021
Reputation points MVP
Volunteer Moderator