Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,165 questions
2 answers
How to change Plans?
My current Windows 365 Office subscription is set to expire soon, and I want to downgrade to Windows 365 Family subscription. I have looked, but cannot find out how to do that. Please help me.365
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked
2026-09-15T19:30:44.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 31%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
G. A. Peck
0
Reputation points
answered
2026-09-15T20:09:05.91+00:00
EmilyS726
267.9K
Reputation points
Independent Advisor
1 answer
Issue with Accessibility Checker in Microsoft Word not flagging contrast error
I am working on a document in Microsoft Word and using the Accessibility Checker to ensure it is accessible to all learners. However, the tool does not seem to flag issues related to color contrast between text and background. Steps I’ve tried: Ran the…
Microsoft 365 and Office | Word | For education | Other
Microsoft 365 and Office | Word | For education | Other
A family of Microsoft word processing software products for creating web, email, and print documents.
299 questions
asked
2026-09-12T18:53:09.2366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 14.000000000000002%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Chulumanco Makeleni
0
Reputation points
edited an answer
2026-09-15T20:08:07.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ryan-N
15,905
Reputation points Microsoft External Staff
Moderator
0 answers
Windows compliance policy error for Password complexity 2016281112
Hi all, Been bashing my head around this one device for the past seven days. We currently have a BYOD program for Windows 11 laptops. The way we do this is we sign them in through Company Portal, device shows up in Intune and then we assign a separate…
Microsoft Security | Intune | Compliance
Microsoft Security | Intune | Compliance
Ensuring devices meet organizational security and compliance policies
236 questions
asked
2026-09-15T20:05:47.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 55.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVD%3C/text%3E%3C/svg%3E)
Vojislav Dolas
0
Reputation points
3 answers
Talk to a live agent
Trying to get a phone number for Canadian customers
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Microsoft 365 and Office | Install, redeem, activate | Other | Other
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
5,954 questions
asked
2026-04-01T04:15:06.1066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 99%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELD%3C/text%3E%3C/svg%3E)
Louise Desroches
10
Reputation points
answered
2026-09-15T19:59:55.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 35%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEJ%3C/text%3E%3C/svg%3E)
Esther Jimenez
0
Reputation points
3 answers
how to install Visio
how to install Visio 2021 professional , have product key from old account, old computer and email is corrupted so cant delete from old computer.
Microsoft 365 and Office | Visio | For home | Windows
Microsoft 365 and Office | Visio | For home | Windows
A professional diagramming tool that helps users visualize complex information through easy-to-understand diagrams.
241 questions
asked
2026-09-12T16:58:18.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 16%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENP%3C/text%3E%3C/svg%3E)
Naresh Patel
0
Reputation points
commented
2026-09-15T19:52:39.4733333+00:00
Ryan-N
15,905
Reputation points Microsoft External Staff
Moderator
3 answers
Audio not working reliably in Word transcription mode
I use the transcription mode in Word a lot with pre-recorded interviews. The initial upload and transcription always works perfectly. A while back, I started noticing that if I left the transcription panel open for a long time (maybe 10 minutes) without…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,772 questions
asked
2026-07-15T08:44:19.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 98%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Chris P
10
Reputation points
commented
2026-09-15T19:52:32.3666667+00:00
Stefan Blom
352.4K
Reputation points MVP
Volunteer Moderator
3 answers
Designer photo app missing
My Designer button (for photos) has disappeared when I open the photo app.
Windows for home | Other | Music, photos, and video
5,914 questions
asked
2026-09-07T19:28:55.0766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 15%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAB%3C/text%3E%3C/svg%3E)
Amy Bentley
5
Reputation points
edited a comment
2026-09-15T19:51:29.4766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 7.000000000000001%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EN%3C/text%3E%3C/svg%3E)
Niko
0
Reputation points
1 answer
Two subscriptions
I only recently realized I have two subscriptions. One Microsoft basic 365 (which i have just cancelled) and also my microsoft 365 personal (attached to my Google play account). This should allow me continue my Hotmail account, but it keeps informing me…
Microsoft 365 and Office | Subscription, account, billing | Other | Android
Microsoft 365 and Office | Subscription, account, billing | Other | Android
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
155 questions
asked
2026-09-15T19:04:05.2766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 86%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Ruth Cusack
0
Reputation points
commented
2026-09-15T19:48:21.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
87,745
Reputation points
Independent Advisor
8 answers
Microsoft 365 Developer Program - "No billing accounts found" when provisioning E5 Instant Sandbox
Hello, My team and I are trying to provision a Microsoft 365 E5 Developer sandbox through the Microsoft 365 Developer Program, but we are blocked during the Instant Sandbox setup. Environment Microsoft 365 Developer Program member Using a corporate…
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
A free program from Microsoft that provides developers with the tools, resources, and sandbox environments needed to build solutions for Microsoft 365.
980 questions
asked
2026-07-13T06:20:40.94+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 22%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Auras Paltanea
40
Reputation points
answered
2026-09-15T19:40:15.5733333+00:00
Benjamin Molonfalean
0
Reputation points
3 answers
BLUETOOTH not connecting
what is wrong with the bluethoot in my desk top? Why is not working
Windows for home | Windows 11 | Devices and drivers
24,430 questions
asked
2026-09-15T19:01:47.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 66%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jeff Culla
0
Reputation points
answered
2026-09-15T19:39:04.0033333+00:00
David-M
126.2K
Reputation points
Independent Advisor
2 answers
using old office, in the new computer
My 13 years old computer crashed . I got a new second hand computer and want to use my office in the new one. I can not delete the office from the old one since it is crashed and does not even starts. How am I going to use my old office in the new one
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,516 questions
asked
2026-09-15T12:55:08.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(176, 14.000000000000002%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Aytul Gurtas
0
Reputation points
answered
2026-09-15T19:33:12.2733333+00:00
Stefan Blom
352.4K
Reputation points MVP
Volunteer Moderator
2 answers
my account info
I was trying to update my phone number on my account and ended up changing my email because it kept asking for a verification code that was being sent to the number i no longer have access to. What do i do ????
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,849 questions
asked
2026-09-15T18:58:42.16+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 34%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
monira abuawadeh
0
Reputation points
answered
2026-09-15T19:32:02.6933333+00:00
EmilyS726
267.9K
Reputation points
Independent Advisor
1 answer
how to unsubscribe to MS Xbox for subscription not appearing on my account
I keep getting charged $24.77 for an xbox subscription that does not appear under my user name: ******@hotmail.com How do I unsubscribe to it?
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 and Office | Subscription, account, billing | Other | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
2,056 questions
asked
2026-09-15T19:31:39.3166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 32%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYK%3C/text%3E%3C/svg%3E)
Yvonne Kenyon
0
Reputation points
answered
2026-09-15T19:31:55.5333333+00:00
AI answer
1 answer
how can I recover data in deleted onedrive deleted account?
How can I get my files back after my onedrive account got deleted? I renewed but not before all my files were deleted.
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,165 questions
asked
2026-09-15T18:53:33.4433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 22%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
Scott Gilles
0
Reputation points
commented
2026-09-15T19:28:35.25+00:00
John Jefferson Doyon
87,745
Reputation points
Independent Advisor
2 answers
Move Office 365 to new macintosh machine
Running iOS Ventura 13. Need to migrate Office 365 to new Mac. Move licenses
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,793 questions
asked
2026-09-15T18:50:16.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 65%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHR%3C/text%3E%3C/svg%3E)
Hugh Roth
0
Reputation points
answered
2026-09-15T19:26:09.24+00:00
John Jefferson Doyon
87,745
Reputation points
Independent Advisor
2 answers
How to register my product key without adding payment account details
I am bring asked to add payment details for a pre-bought product for when this expires in a year. I do not want to create a subscription.
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,772 questions
asked
2026-09-15T10:36:40.6533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 94%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
Bridget
0
Reputation points
answered
2026-09-15T19:25:38.8033333+00:00
Stefan Blom
352.4K
Reputation points MVP
Volunteer Moderator
3 answers
update phone number
I changed my number but how do i replace it on my account?
Microsoft 365 and Office | Other
Microsoft 365 and Office | Other
Miscellaneous topics that do not fit into specific categories.
9,170 questions
asked
2026-09-15T18:47:25.67+00:00
monira abuawadeh
0
Reputation points
answered
2026-09-15T19:24:23.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
85,150
Reputation points
Independent Advisor
1 answer
Unable to sign in to M365 developer program
Getting a below error while signing up for the developer program. What could be the issue and how to resolve it? Something went wrong Error Code: BadRequest Technical details SID: [Moderator note: Personally Identifiable Information removed] cV:…
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
Microsoft 365 and Office | Development | Microsoft 365 Developer Program
A free program from Microsoft that provides developers with the tools, resources, and sandbox environments needed to build solutions for Microsoft 365.
980 questions
asked
2026-09-11T21:38:53.57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 36%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Rajendra Topare
0
Reputation points
commented
2026-09-15T19:24:20.9233333+00:00
Ryan-N
15,905
Reputation points Microsoft External Staff
Moderator
2 answers
Unable to find product to unistall
I was to unistall a previous Office Professtional 2018 before I would be able to view and activate the Home 2024 I purchased. However, Office Pro 2018 does not show on my installed applications. It only shows on my microsoft account as the best one for…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,516 questions
asked
2026-09-15T18:44:32.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 94%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Barbara Graham
20
Reputation points
answered
2026-09-15T19:17:29.59+00:00
EmilyS726
267.9K
Reputation points
Independent Advisor
0 answers
Partner Center MAICPP blocked by Trust & Safety 715-123160 — no workspace to open a ticket
Hello Microsoft Support, We are trying to enroll our company in the Microsoft AI Cloud Partner Program (MAICPP) in Partner Center. The goal is Publisher Verification for a multi-tenant Microsoft Entra app registration (SaaS product “KAI”) so customers…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,571 questions
asked
2026-09-15T19:10:30.9966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 51%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Tecnologia Corpora - Grupo Folcrum
0
Reputation points
edited the question
2026-09-15T19:12:21.8033333+00:00
Tecnologia Corpora - Grupo Folcrum
0
Reputation points