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MFA Reset Required – Global Admin Locked Out (Microsoft Entra)

Hello Microsoft Support Team, I have an urgent access issue with my administrator account. I am the only Global Administrator of the tenant. Recently, I lost my mobile device which had the Microsoft Authenticator app installed. As a result: I cannot…

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-03-23T02:16:19.38+00:00
Chau An 15 Reputation points
commented 2026-09-15T20:43:22.52+00:00
Nandy Bo 50 Reputation points
2 answers

Outlook 365 sending Paypal emails to junk

Since using Outlook 365 all my emails from Paypal go to junk. Despite redirecting to my inbox and asking for them to be designated not junk in future it still happens! In the online version of Microsoft 365 i cannot find any junk mail contols or lists to…

Outlook | Web | Outlook.com | Email
asked 2026-03-21T18:28:33.54+00:00
Adrian D'Cruz 0 Reputation points
commented 2026-09-15T20:42:57.5466667+00:00
Hornblower409 15,340 Reputation points
1 answer

My tenant/Global Admin account is locked.

My tenant/Global Admin account is locked. This requires escalation to the Microsoft Data Protection Team

Microsoft Security | Microsoft Entra | Microsoft Entra ID
asked 2026-04-16T18:56:23.1433333+00:00
John Jensen 0 Reputation points
commented 2026-09-15T20:39:00.8633333+00:00
Nandy Bo 50 Reputation points
1 answer

Cant use MSO after paying

Request Id: [--PII REMOVED--] Correlation Id: [--PII REMOVED--] Timestamp: [--PII REMOVED--] Message: AADSTS50020: User account [--PII REMOVED--] from identity provider 'live.com' does not exist in tenant [--PII REMOVED--] and cannot access the…

Microsoft 365 and Office | Other
asked 2026-09-14T13:08:42.23+00:00
Karolina Misiukiewicz 0 Reputation points
commented 2026-09-15T20:33:18.3566667+00:00
Lucus-V 13,125 Reputation points Microsoft External Staff Moderator
1 answer

Message: Access denied for the resource

Correlation Id: [--PII REMOVED--] Timestamp: [--PII REMOVED--] DPTI: [--PII REMOVED--] Message: Access denied for the resource. Tag: 7q6cl Code: [--PII REMOVED--] i need help fixing this problem

Microsoft 365 and Office | Other
asked 2026-09-14T12:43:40.21+00:00
Camilla Perotti 0 Reputation points
commented 2026-09-15T20:33:00.4966667+00:00
Lucus-V 13,125 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Update phone number on account

My cell phone number associated with my account has changed, how to update this number

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-20T19:18:34.2833333+00:00
gregory holmes 50 Reputation points
recommended 2026-09-15T20:29:05.6533333+00:00
Dumba_M3 7,375 Reputation points Volunteer Moderator
2 answers

Create table with default custom table style

Create table with default custom table style: When I create a new table, it is set to use the default custom style, but what happens is that the table doesn't use that custom style fully until I "Clear All Formatting" on that table. How can I…

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-15T15:13:43.8233333+00:00
Todd Morgan 0 Reputation points
edited a comment 2026-09-15T20:28:42.3433333+00:00
Chris-D 1,595 Reputation points Independent Advisor
2 answers

MANUALLY INSTALLATION OF WMIC FEATURES IN WIN 11

I have a standalone PC in my organisation, so it doesn’t have internet access. However, I need to activate some applications using the WMIC features on this PC. I have another PC that is connected to the internet. How can I install the WMIC features on…

Windows for home | Windows 11 | Install and upgrade
asked 2026-04-20T06:34:43.7133333+00:00
Denish Lily 5 Reputation points
commented 2026-09-15T20:28:38.6266667+00:00
Gustavo Heidrich Grunwald 0 Reputation points
3 answers

error in One note. no copilot too.. No display in recent pages too.

[--PII REMOVED--] Message: Access denied for the resource.  Tag: 9hehw  Code: 0 

Microsoft 365 and Office | OneNote | Other | Windows
asked 2026-08-31T08:38:29.6866667+00:00
wee boon ng 0 Reputation points
commented 2026-09-15T20:24:32.46+00:00
Lucus-V 13,125 Reputation points Microsoft External Staff Moderator
2 answers

Wont let me add email to profile- says already use, wont let me delete current alias

I have been trying to change my email and add a new one, it wont let me remove the current one and wont let me add a new one. i have tried everything that I know and have also chatted with support to no avail

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-15T19:47:09.7766667+00:00
nikki carlson 0 Reputation points
answered 2026-09-15T20:21:25.8+00:00
EmilyS726 267.9K Reputation points Independent Advisor
1 answer

Account hacked and password changed | Need Help ASAP

My microsoft account was hacked, and password was changed. When I try the official recovery in link https://account.live.com/acsr it says account doesn't exist but when I try to create a new acc with the same email it says it already exists. How can I…

Windows for home | Other | Security and privacy
asked 2026-09-15T19:33:11.02+00:00
Soyuz Kadel 0 Reputation points
answered 2026-09-15T20:17:45.48+00:00
CrazyKats 19,680 Reputation points Volunteer Moderator
0 answers

App Service Certificates: Path does not chain to a trusted anchor — Chain verification and trust issues

Problem description I am experiencing an issue where the SSL certificate chain does not appear to be trusted by browsers or SSL Labs for my Azure App Service. The certificate was renewed and exported on September 14, 2026, and installed on my IIS VM for…

Azure App Service
Azure App Service

Azure App Service is a service used to create and deploy scalable, mission-critical web apps.

10,059 questions
asked 2026-09-15T18:46:28.81+00:00
Brendan Donahue 0 Reputation points
commented 2026-09-15T20:15:57.47+00:00
Abhinaba Das 115 Reputation points Microsoft External Staff Moderator
1 answer

Windows 11 Activation (No Link To Prior Device)

Hello, I bought a retail version of Windows 10 and just upgraded my motherboard and CPU and I am trying to re-activate windows 11 but I am getting an error (PC works great). The Troubleshoot option is not working. I believe it is because I never linked…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-14T19:35:03.61+00:00
Michael Velasco 0 Reputation points
commented 2026-09-15T20:13:12.0433333+00:00
EmilyS726 267.9K Reputation points Independent Advisor
2 answers

How to change Plans?

My current Windows 365 Office subscription is set to expire soon, and I want to downgrade to Windows 365 Family subscription. I have looked, but cannot find out how to do that. Please help me.365

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-15T19:30:44.33+00:00
G. A. Peck 0 Reputation points
answered 2026-09-15T20:09:05.91+00:00
EmilyS726 267.9K Reputation points Independent Advisor
1 answer

Issue with Accessibility Checker in Microsoft Word not flagging contrast error

I am working on a document in Microsoft Word and using the Accessibility Checker to ensure it is accessible to all learners. However, the tool does not seem to flag issues related to color contrast between text and background. Steps I’ve tried: Ran the…

Microsoft 365 and Office | Word | For education | Other
asked 2026-09-12T18:53:09.2366667+00:00
Chulumanco Makeleni 0 Reputation points
edited an answer 2026-09-15T20:08:07.7033333+00:00
Ryan-N 15,905 Reputation points Microsoft External Staff Moderator
0 answers

Windows compliance policy error for Password complexity 2016281112

Hi all, Been bashing my head around this one device for the past seven days. We currently have a BYOD program for Windows 11 laptops. The way we do this is we sign them in through Company Portal, device shows up in Intune and then we assign a separate…

Microsoft Security | Intune | Compliance
asked 2026-09-15T20:05:47.4+00:00
Vojislav Dolas 0 Reputation points
3 answers

Talk to a live agent

Trying to get a phone number for Canadian customers

Microsoft 365 and Office | Install, redeem, activate | Other | Other
asked 2026-04-01T04:15:06.1066667+00:00
Louise Desroches 10 Reputation points
answered 2026-09-15T19:59:55.55+00:00
Esther Jimenez 0 Reputation points
3 answers

how to install Visio

how to install Visio 2021 professional , have product key from old account, old computer and email is corrupted so cant delete from old computer.

Microsoft 365 and Office | Visio | For home | Windows
asked 2026-09-12T16:58:18.12+00:00
Naresh Patel 0 Reputation points
commented 2026-09-15T19:52:39.4733333+00:00
Ryan-N 15,905 Reputation points Microsoft External Staff Moderator
3 answers

Audio not working reliably in Word transcription mode

I use the transcription mode in Word a lot with pre-recorded interviews. The initial upload and transcription always works perfectly. A while back, I started noticing that if I left the transcription panel open for a long time (maybe 10 minutes) without…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-07-15T08:44:19.41+00:00
Chris P 10 Reputation points
commented 2026-09-15T19:52:32.3666667+00:00
Stefan Blom 352.4K Reputation points MVP Volunteer Moderator
3 answers

Designer photo app missing

My Designer button (for photos) has disappeared when I open the photo app.

Windows for home | Other | Music, photos, and video
asked 2026-09-07T19:28:55.0766667+00:00
Amy Bentley 5 Reputation points
edited a comment 2026-09-15T19:51:29.4766667+00:00
Niko 0 Reputation points