2,506 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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Unable to pay for past due subscription

This popped up "We couldn’t bill the payment method you provided. Add a new payment method to renew your subscription". I have tried updating my payment method and still unable to proceed with the payment.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-03T13:23:09.4933333+00:00
Scholastica 0 Reputation points
answered 2026-07-03T13:59:20.99+00:00
Darhyl Amizola 45,710 Reputation points Independent Advisor
2 answers One of the answers was accepted by the question author.

transaction id [PII removed]

I received an email from Google pay that there has been a charge to my US bank credit card visa [PII removed] by Microsoft in the amount of $5105.98 I had no purchase,online or other from Microsoft and have no idea what is this charge for or how it…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-02T11:24:42.2533333+00:00
Kvon Arya 0 Reputation points
answered 2026-07-03T10:54:12.1666667+00:00
Kvon Arya 0 Reputation points
1 answer

i did not received the refund token sent for my previous purchase

i did not received the refund token sent for my previous purchase case #7102507121 and support request #7102509775

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-02T19:00:52.96+00:00
bukola omotosho 0 Reputation points
answered 2026-07-02T19:44:49.14+00:00
paulr0511 45,965 Reputation points Independent Advisor
2 answers

Refund needed.

I have an unexpected charge of $108.24 and do not know what this is for. I checked Microsoft records and it show no payments.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-02T15:34:19.4166667+00:00
Linda Hoebing 0 Reputation points
edited an answer 2026-07-02T19:27:48.4933333+00:00
Bulldog 2,745 Reputation points
1 answer

i need recipts for my payment's

i need receipts for my payment's i need recipts for my payment's i need recipts for my payment's i need recipts for my payment's

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-02T18:37:55.1966667+00:00
daniel dubin 0 Reputation points
answered 2026-07-02T19:13:14.26+00:00
John Jefferson Doyon 76,385 Reputation points Independent Advisor
1 answer

un authorized charges

I am receiving a charge on my VISA bill for $13.19 Can you tell me what this charge

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-25T19:49:53.31+00:00
Jerry Bayly 0 Reputation points
commented 2026-07-02T18:43:35.8066667+00:00
Jerry Bayly 0 Reputation points
1 answer

I paid twice for MS365 why?

Why have been reminded to to pay for MS365. My bank shows paid Moderator note: Locking this duplicate thread. Please post any follow-ups in your other thread at https://learn.microsoft.com/en-us/answers/questions/5935944/ .

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-26T11:45:10.1033333+00:00
victor parkinson 0 Reputation points
edited the question 2026-07-02T17:53:04.8666667+00:00
Stefan Blom 344.1K Reputation points MVP Volunteer Moderator
1 answer

Multiple recurring credit charges but only a single subscription showing in my Microsoft account.

For several months now I am showing 3 Microsoft recurring charges on my Amex credit card, however, when I go to my Microsoft Account page there is only one subscription. My history on the same page only shows that same subscription. I need to know…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-02T16:56:32.4833333+00:00
John Guardado 0 Reputation points
answered 2026-07-02T17:34:35.1133333+00:00
John Jefferson Doyon 76,385 Reputation points Independent Advisor
1 answer

How do I get an invoice or receipt of the subscription fee?

I need an invoice or receipt of Microsoft yearly plan subscription fee charged to my credit card

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-02T14:57:19.12+00:00
Saul De Vries 0 Reputation points
answered 2026-07-02T15:31:32.9833333+00:00
EmilyS726 245.4K Reputation points Independent Advisor
1 answer

i need to talk with someone to renew my 365 subscription

I need to speak with a human to renew my 365 subscription

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-02T04:20:38.6133333+00:00
Carney Hick 0 Reputation points
answered 2026-07-02T05:16:18.3033333+00:00
Gunasekar N 71,205 Reputation points Independent Advisor
1 answer

Recurring quarterly charge from MICROSOFT*QUARTERLY ME but I don't know what it is

I have been charged $9.17 CAD as a quarterly subscription from MICROSOFT*QUARTERLY MEMBERSHIP since May 2025. I have since cancelled the subscription, but I cannot find any past email I received about purchasing a Quarterly Membership from Microsoft. No…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-01T22:50:41.03+00:00
Denise A 0 Reputation points
answered 2026-07-01T23:31:41.82+00:00
Darhyl Amizola 45,710 Reputation points Independent Advisor
1 answer

I being charged $10.61 every month (through PayPal) for office 365 subscription but it is not linked to my microsoft account.

I being charged $10.61 every month (through PayPal) for office 365 subscription but it is not linked to my microsoft account. I don't know how to cancel it. Thanks,

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-01T21:52:03.7333333+00:00
Bill Doyle 0 Reputation points
answered 2026-07-01T22:31:54.7333333+00:00
John Jefferson Doyon 76,385 Reputation points Independent Advisor
1 answer

unexplained charge

I have received a charge for $142.99. Can you explain what this charge is for?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-01T20:12:28.5966667+00:00
Rick Watson 0 Reputation points
answered 2026-07-01T21:01:47.7166667+00:00
John DeV 165.9K Reputation points Independent Advisor
1 answer

Unauthorized Charge: "MICROSOFT*TRIAL LIST P MSBILL.INF" (174 Baht)

Dear Microsoft Support, I am writing to report and dispute an unauthorized charge on my bank account that occurred on June 30, 2026. Transaction Details: Date: 30 June 2026 Amount: 174 THB (Thai Baht) Billing Description: MICROSOFT*TRIAL LIST P…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-01T04:40:08.57+00:00
Nicharee Smithmetha 0 Reputation points
commented 2026-07-01T15:56:49.61+00:00
DaveM121 898K Reputation points Independent Advisor
3 answers One of the answers was accepted by the question author.

Are we going to lose our "Microsoft 365 Business Premium (Nonprofit Staff Pricing) Donation"

I am seeing that Microsoft is changing the pricing for the Microsoft 365 Business Premium for non-profits, but I am unclear if we are affected. Currently we have a 10 licence account of "Microsoft 365 Business Premium (Nonprofit Staff Pricing)…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-02-11T14:20:49.7866667+00:00
Ron Porteous 20 Reputation points
commented 2026-07-01T12:48:39.4066667+00:00
Sam Gough 0 Reputation points
1 answer

How to unsubscribe

I have purchased another higher version, on my different mail id, which is running on my laptop, want to unsubscribe immediately this trial version

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-01T07:50:00+00:00
Bhawani Khulbe 0 Reputation points
answered 2026-07-01T08:24:18.22+00:00
DaveM121 898K Reputation points Independent Advisor
1 answer

Why cant i remove expired credit cards

It tells me can't remove the payment card since it is connected to Azure payment, which i dont have t`hat

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-30T08:49:49.1933333+00:00
Osama Alali 0 Reputation points
commented 2026-07-01T06:38:23.0833333+00:00
Kai-H 20,935 Reputation points Microsoft External Staff Moderator
2 answers

How to contact a human at Microsoft for billing dispute?

How do I get in touch with a human at Microsoft to get a lost account billing terminated? Last month I was billed and only able to use Microsoft's fabulous AI support agent which advised me to dispute charge to stop all billing since the investigate…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-28T03:54:09.97+00:00
ForeverWyoming 0 Reputation points
answered 2026-07-01T04:59:13.5433333+00:00
Lester Bernard Reyes 82,540 Reputation points Independent Advisor
1 answer

Microsoft Teams

how can i check if i have Teams included in my subscription?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-07-01T03:36:56.99+00:00
Rebekah Bateman 0 Reputation points
answered 2026-07-01T03:50:09.0033333+00:00
EmilyS_726 21,285 Reputation points Volunteer Moderator
1 answer

I need a refund for project plan 365

Hi, By a mistake, i subscribed to project plan from my personal email not my work email .I was supposed to do the trial version but it said that i used this account before but it seems like i used the trail before and could not use it back then. Can i…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-06-30T15:04:53.44+00:00
Crash OveRide 0 Reputation points
answered 2026-06-30T20:51:23.8266667+00:00
MUSTAFA SALAH 1,870 Reputation points