2,782 questions with Microsoft 365 and Office | Subscription, account, billing | Other | Other tags

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subscription account and billing issue

I'm being charged for a recurring Microsoft subscription plan and receiving email receipts in my Gmail, but I cannot find my subscription account with Microsoft, so I'm paying for an account and plan that I don't have. When I use the Gmail account that…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-11T19:34:22.18+00:00
Kait Mc Mahon 0 Reputation points
answered 2026-09-11T20:13:39.0633333+00:00
Diana Mariz 10,900 Reputation points Independent Advisor
2 answers

How to get a live call back

I have two 365 accounts, one downloaded directly from Microsoft and one from Go Daddy. How to get a direct call back from Microsoft

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-05-18T19:50:40.19+00:00
Stan Shyer 0 Reputation points
commented 2026-09-11T14:03:05.1133333+00:00
Doug Camp 0 Reputation points
2 answers

How can I confirm that my old NYC roadrunner email is now deleted, and that I only have my new gmail email account?

How can I confirm that my old NYC roadrunner email is now deleted, and that I only have my new gmail email account?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-07T20:17:50.3633333+00:00
Mary Elizabeth Rusz 0 Reputation points
commented 2026-09-11T11:37:53.1533333+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
1 answer

Paid for 365 subscription , subscription still shows expired

I have made a payment regarding 365 subscription two days ago. The amount was debited from my bank account instantly but the subscription was not renewed. I checked several times but nothing helped. It's been 2 days now and the issue isn't resolved. My…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-11T04:42:01.1766667+00:00
Samiksha Mandal 0 Reputation points
edited a comment 2026-09-11T09:47:17.78+00:00
MBHALI KWANELE NGWENYA 0 Reputation points
1 answer

How to find out why I have 2 Mircosoft Office accounts

I am currently being charged for 2 microsoft accounts. One is billing on June 6 for $140.71 card ending in 3110 and the second on October 10 for $140.71 card ending in 9614. How do I get these on one account or find the second account. I only have 2…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-10T19:32:06.54+00:00
Tim Carpenter 0 Reputation points
answered 2026-09-10T19:39:34.64+00:00
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator
1 answer

How do I cancel subscriptions

I have two charges on my credit card, one for 129.99 and one for 69.99. I want to cancel these charges.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-10T15:41:09.5833333+00:00
Mark Bachelder 0 Reputation points
answered 2026-09-10T16:18:01.62+00:00
DaveM121 929K Reputation points Independent Advisor
1 answer

Need a refund

Microsoft took my money I already canceled my subscription and now I want my refund

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-10T07:49:55.6866667+00:00
Monse Solis 0 Reputation points
answered 2026-09-10T08:26:19.63+00:00
DaveM121 929K Reputation points Independent Advisor
1 answer

Changing my subscription

I have an Azure subscription and need to switch to a Microsoft Family or Business account. If possible, can I speak to a real person to discuss this?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-10T03:05:55.6866667+00:00
hector sabarre 0 Reputation points
answered 2026-09-10T07:35:11.06+00:00
Chloe-V 12,615 Reputation points Microsoft External Staff Moderator
2 answers

Double Billing

My billing cycle bills on the 18th of the month; there has been an attempt to bill on the 4th of the month. My account shows no invoice outstanding or due for the 4th. My account/billing info is either being fraudulently used, or I have a forgotten…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-09T21:03:02.01+00:00
Kevin H 0 Reputation points
answered 2026-09-09T21:40:40.3833333+00:00
EmilyS726 264.9K Reputation points Independent Advisor
2 answers

2 charges for Microsoft 365 Accounts

I have 2 different charges for MS 365 - one on Aug 9 for monthly billing and full payment for a yearly subscription on August 27th. How do I get rid of one of the charges?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-09T18:02:18.1133333+00:00
Ramsey Square Association 0 Reputation points
answered 2026-09-09T18:35:36.4333333+00:00
EmilyS726 264.9K Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Merging Accounts to keep Certification

Hi guys, I'm about to leave the company I work for, and my certification is tied to that account. How can I transfer it to the personal account I own? PS when I try to add to that account my personal one it says that I cannot add another personal…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-07T06:46:42.02+00:00
Zuzana Bocanski 20 Reputation points
commented 2026-09-09T12:18:40.55+00:00
Zuzana Bocanski 20 Reputation points
1 answer

I WANT MY MONEY BACK

Dear Microsoft Support, I am writing to formally dispute and demand an immediate refund for an unauthorized charge of 210,000 VND deducted from my bank account for a Microsoft 365 subscription. I no longer use this service, yet your system automatically…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-09T06:04:57.0933333+00:00
Đoan Phạm 0 Reputation points
edited the question 2026-09-09T09:23:55.9833333+00:00
Stefan Blom 351.3K Reputation points MVP Volunteer Moderator
2 answers

Recurring subscription

Hello, I am contacting you regarding a €99 Microsoft charge taken from my personal bank card today. I believe this relates to a Microsoft 365 Family subscription that was originally set up on a learner's laptop while I was working as the Coordinator of a…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-07T19:18:20.16+00:00
Mairead Spillane 0 Reputation points
answered 2026-09-09T07:07:58.7033333+00:00
Xavier-D 12,600 Reputation points Microsoft External Staff Moderator
2 answers

Need a real person for help paying for the MS365 Annual Subscription

Who can I contact to get a real person on the phone to provide help paying for my MS365 subscription.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-08T19:31:12.1933333+00:00
Kelly Conte 0 Reputation points
answered 2026-09-08T20:06:10.15+00:00
EmilyS726 264.9K Reputation points Independent Advisor
2 answers

Free trial charges

Yes I have been charged from REVERSAL: MICROSOFT*14 DAY TRI MICROSOFT.COM WA and it’s happen multiple times and I have had my bank fix but nah they are saying they can’t because of Microsoft? So I would like some help

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-08T18:36:50.79+00:00
jojo guajardo 0 Reputation points
answered 2026-09-08T19:09:11.5433333+00:00
EmilyS726 264.9K Reputation points Independent Advisor
1 answer

SYSTEM DOES NOT ACCEPT NEW CARD DETAILS

I NEED TO UPDATE MY CREDIT CARD DETAILS FOR PAYING A SUBSCRIPTION AND THE SYSTEM DOES NOT ACCEPT NEW CARD DETAILS. I ENTERED THE RIGHT INFORMATION CONCERNING THE NEW CARD.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-08T18:23:41.69+00:00
olivier Delage 0 Reputation points
answered 2026-09-08T18:56:11.67+00:00
EmilyS726 264.9K Reputation points Independent Advisor
2 answers

Billing questions

I have a question about a billing charge that I don't know what its related to. Is there a number I can call or a way to chat with someone?

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-08T17:25:33.4433333+00:00
Rudolph Tzintzun 0 Reputation points
answered 2026-09-08T17:57:52.35+00:00
EmilyS726 264.9K Reputation points Independent Advisor
1 answer

help moving to family but personal subscription was renewed.

I intended to change my Microsoft 365 subscription from the Personal plan to the Family plan, which allows up to six people. However, before I could make the change, my Personal subscription was automatically renewed and the renewal amount was deducted…

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-08T11:12:39.67+00:00
Zamzam Dubow 0 Reputation points
answered 2026-09-08T11:48:09.1333333+00:00
DaveM121 929K Reputation points Independent Advisor
2 answers

I renewed 365 subsription but it has been cancelled

On July 18 I renewed my Microsoft 365 Personal Classic subscription. You confirmed this is an email on August 13. Today you have cancelled the subscription and disabled most of Outlook's features. I need this rectified immediately

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-08T06:02:35.0433333+00:00
John Norris 0 Reputation points
answered 2026-09-08T06:36:39.0433333+00:00
DaveM121 929K Reputation points Independent Advisor
2 answers

payment issue

why not take upi payment if i go to payment the payment not taken

Microsoft 365 and Office | Subscription, account, billing | Other | Other
asked 2026-09-07T18:05:33.7866667+00:00
matla devaiah 0 Reputation points
answered 2026-09-07T19:03:03.8433333+00:00
paulr0511 48,365 Reputation points Independent Advisor