Recurring subscription

Mairead Spillane 0 Reputation points
2026-09-07T19:18:20.16+00:00

Hello,

I am contacting you regarding a €99 Microsoft charge taken from my personal bank card today.

I believe this relates to a Microsoft 365 Family subscription that was originally set up on a learner's laptop while I was working as the Coordinator of a Local Training Initiative.

As part of my role, I set up laptops for learners and used my personal bank card to initially pay for Microsoft subscriptions, with the cost subsequently reimbursed through the programme.

The Local Training Initiative has since closed and I am no longer employed by that organisation. Unfortunately, it appears that my personal bank card remained attached to one of those Microsoft accounts and a €99 renewal has now been charged to my card.

The difficulty is that this subscription does not appear in my current personal Microsoft account and I no longer have access to the learner's laptop or the Microsoft account associated with the subscription.

I would therefore appreciate your assistance in identifying the subscription associated with today's €99 charge, cancelling any further recurring payments from my card, and refunding the €99 renewal.

I can provide the relevant card and transaction details required to locate the payment.

Thank you for your assistance.

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
    2026-09-09T07:07:58.7033333+00:00

    Hello Mairead Spillane

    Has the answer provided by AI able to help you solve this issue with your subscription?

    Since AI mention contacting support but fail to mention the step require to reach out to them for assistance, I will now provide you with detail steps on how you can contact Support:

    Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

    1. Open a website link - Contact - Microsoft Support 
    2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
    3. In this section, you will need to sign in to your Microsoft account. 
    4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
    5. You can select " Chat with a support agent in your web browser " to access the chat window. 

    I hope this able to help you reach out with support,

    have a nice day.

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  2. AI answer

    2026-09-07T19:18:36.74+00:00

    Because the charge does not appear under the current personal Microsoft account and the card was likely saved on a different Microsoft account, there is no self-service way to identify or cancel that subscription from the current account.

    Recommended actions:

    1. Go to the Manage your payments page and select Investigate to review the charge.
    2. Check any other Microsoft accounts that may have been used at the time. Unexpected charges can also be tied to another Microsoft account or to someone else who used the card.
    3. If the subscription was purchased through Microsoft and can be located, cancel it from Services & subscriptions. If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire and no further automatic charge will occur.
    4. If the subscription cannot be accessed because it belongs to another account, contact Microsoft Support through Contact Microsoft Support and provide the transaction date, amount, and only the last four digits of the card.
    5. To stop further unauthorized charges, contact the bank or card provider immediately and ask them to block recurring Microsoft charges or replace the card if it may be compromised.

    For a refund, Microsoft states that refund eligibility is checked after cancellation for subscriptions purchased from Microsoft. If the charge is not recognized, use Investigate on the payment management page first.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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