I renewed 365 subsription but it has been cancelled

1. Check the renewal status first at the Microsoft account Services & subscriptions page using the same Microsoft account that was used to renew Microsoft 365. If recurring billing is on, the next renewal date will appear. If recurring billing is off, the expiration date will appear.
2. If Office apps show Renew your subscription or Subscription expired after renewal, close all open Microsoft 365 apps, then reopen them. Sign in again with the Microsoft account associated with the subscription if prompted.
3. If the subscription was bought from a retail box or card, the subscription does not start until the product key is redeemed or the link in the email receipt is completed.
4. Check where the subscription is managed:
   • If Manage, Cancel, or Change payment appears on the subscription page, it is billed by Microsoft.
   • If those options are missing or limited, the subscription may be managed by a third party and billing changes must be handled with that provider directly.
5. If the expiration date on the subscription page is wrong, contact Microsoft Support. For Microsoft 365 Family or Personal, support is available through chat or phone during the subscription term.

If Microsoft 365 is for work or school, the Microsoft 365 admin or IT department must handle the subscription issue.

• Problems renewing a Microsoft 365 subscription
• A subscription notice appears when I open a Microsoft 365 application
• Manage my Microsoft 365 subscription
• Changes to Microsoft 365 email features and storage