I WANT MY MONEY BACK

Đoan Phạm 0 Reputation points
2026-09-09T06:04:57.0933333+00:00

Dear Microsoft Support, I am writing to formally dispute and demand an immediate refund for an unauthorized charge of 210,000 VND deducted from my bank account for a Microsoft 365 subscription. I no longer use this service, yet your system automatically charged my card without my active consent. Charging a customer for a service they do not wish to use is unacceptable and feels like a scam. I request that you: 1. Process a full refund of 210,000 VND to my bank card immediately. 2. Permanently cancel this Microsoft 365 subscription. 3. Ensure no further automatic deductions are made from my account. I expect a swift resolution to this matter. Regards, ******@GMAIL.COM

Microsoft 365 and Office | Subscription, account, billing | Other | Other
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  1. DaveM121 929K Reputation points Independent Advisor
    2026-09-09T06:41:42.9966667+00:00

    1

    Log into your Microsoft account on this link:

    https://account.microsoft.com/services/

    There, select the Microsoft 365 subscription and click Manage.

    You can then cancel the subscription and also ensure you disable the recurring billing on the subscription.

    You should then be entitled to a refund, you can check your eligibility to a refund using the process on this link.

    https://support.microsoft.com/en-us/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription

    2

    If you are still unable to resolve that payment problem, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

    Go to this link: https://support.microsoft.com/contactus

    Select Microsoft 365

    Click 'Get Home Support'.

    In the box provided, type billing.

    Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

    Navigate to Microsoft 365 and Office - Manage my Subscription.

    Select the 'Chat with support agent in web browser' option

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