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Unable to use my microsoft 365 subscription. Have been trying to get assistance since mid-June.

Please connect me to a live agent. I have microsoft subscription & unable to use since mid-June. This is my 4th attempt to get usable help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T23:30:58.5+00:00
Jo Dunaway 0 Reputation points
answered 2026-09-16T02:40:31.79+00:00
GsN5034 - IA 77,270 Reputation points Independent Advisor
2 answers

how to fix when it says no device found for output or input

i have no sound and when I troubleshoot the issue it says my laptop has no device for output or input so I also have no mic

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-15T23:30:21.7966667+00:00
Tina Cribb 0 Reputation points
commented 2026-09-18T23:50:02.4166667+00:00
Emma1-N 12,985 Reputation points Microsoft External Staff Moderator
2 answers

how do i move documents from one drive to local drive

how do i move documents from one drive to local drive

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-15T23:20:03.8233333+00:00
answered 2026-09-15T23:40:54.9433333+00:00
Marcin Policht 109.1K Reputation points MVP Volunteer Moderator
2 answers

deleted email

It seems my secondary email was hacked, and it hasn't even been 30 days. I would appreciate your help

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T23:17:47.07+00:00
Alvaro lopez sanchez 0 Reputation points
answered 2026-09-17T03:16:44.8033333+00:00
Hornblower409 15,520 Reputation points
2 answers

How do I prevent my Documents shortcut from defaulting to OneDrive?

I would like to save and retrieve documents from my lapto Document folder but it is defaulting to my Document folder on OneDrive. Here is the Shortcut I created "C:\Users\jsgri\Documents\Documents on laptop.lnk" Here is where it's taking…

Windows for home | Other | Files, folders, and storage
asked 2026-09-15T23:12:17.7866667+00:00
JannyG 0 Reputation points
answered 2026-09-15T23:43:41.7466667+00:00
Marcin Policht 109.1K Reputation points MVP Volunteer Moderator
3 answers

autosave did not keep my corrections on my document

I worked for hours adding and changing on my2 saved documents and auto save did not keep any of my work.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-15T22:58:07.9566667+00:00
Francoise Holley 0 Reputation points
answered 2026-09-16T07:42:03.6633333+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2 answers

My sons Microsoft Account was Hacked: Email was changed, but phone number is still connected, but everything else has been changed, how to recover account?

Good day; Yesterday my son got a notification from Microsoft stating some email address was added to his account: PII ******@arrcbulges.com and when he tried to log in, his email address was changed to that and his password has been reset except his…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-15T22:55:09.6+00:00
Jesussenhor 0 Reputation points
commented 2026-09-16T23:36:03.6566667+00:00
Norah-L 10,830 Reputation points Microsoft External Staff Moderator
2 answers

Not receiving emails. Please HELP!!!!!!!

I'm not currently receiving all my emails. For the past 2 weeks, there have been portions of the day when I don't receive emails, which is highly uncommon. Then, after 24-48 hours, I'll check my inbox, and I'll have days' worth of emails that did not…

Outlook | Web | Outlook.com | Email
asked 2026-09-15T22:54:57.7+00:00
Chase Still 0 Reputation points
commented 2026-09-17T08:25:48.0233333+00:00
Kai-H 26,960 Reputation points Microsoft External Staff Moderator
2 answers

How to acsess microsoft store on school computer

I can,t acsess roblox on school computer if anybody is an administrator for HISD can you please allow me to acsess it.

Windows for home | Windows 10 | Microsoft Store
asked 2026-09-15T22:52:00.3833333+00:00
Abiazie, Ellis 0 Reputation points
answered 2026-09-15T23:30:48.24+00:00
EmilyS726 268.4K Reputation points Independent Advisor
0 answers

Block account

Hello Microsoft Support Team, I am trying to register as an individual developer for the Microsoft Edge Add-ons program, but my request was instantly blocked by the automated trust verification system. Because the enrollment is blocked, no Partner Center…

Microsoft Partner Center | Other
asked 2026-09-15T22:48:57.9966667+00:00
iTRADA+ 0 Reputation points
edited the question 2026-09-15T22:50:42.6733333+00:00
iTRADA+ 0 Reputation points
2 answers

how do i get my favorites list back which has my sites i go to. and all my log in info is gone and not saving

new page removed my favorites list with the necessary sites i need. all my log in information is missing and not saving. do NOT like this new page at all. info only shows up on old page. and how do i go back to the old page?

Microsoft Edge | Favorites, history, and downloads | Windows 11
asked 2026-09-15T22:43:34.0233333+00:00
kittykat 0 Reputation points
commented 2026-09-17T09:24:56.0366667+00:00
Vikki-T 10,835 Reputation points Microsoft External Staff Moderator
1 answer

Need to change backup email

I'm trying to login Outlook. My backup Gmail address is no longer valid. How can I change backup email?

Outlook | Web | Outlook.com | Settings
asked 2026-09-15T22:39:01.0266667+00:00
Bill Esbenshade 0 Reputation points
answered 2026-09-15T23:11:25.61+00:00
EmilyS726 268.4K Reputation points Independent Advisor
1 answer

Databricks Unity Catalog SQLSERVER Connection - Unable to Change read_only from true to false

We are investigating a behavior with Unity Catalog SQL Server connections and would like to confirm whether this is expected product behavior or a potential issue. Environment Databricks CLI Version: v1.16.1 Connection Type: SQLSERVER Unity Catalog…

Azure Databricks
Azure Databricks

An Apache Spark-based analytics platform optimized for Azure.

3,026 questions
asked 2026-09-15T22:38:14.4066667+00:00
Kishor kumar Reddy Akki 50 Reputation points
answered 2026-09-15T23:56:27.2866667+00:00
Divyesh Govaerdhanan 11,805 Reputation points MVP Volunteer Moderator
1 answer

Email has been compromised.

I am writing to ask for help on my account that has been compromised. I received a security notification about unauthorised activity or changes on my primary account sent to my secondary backup email address Unfortunately, I cannot remember my full…

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T22:36:25.7166667+00:00
Mc Genesis De Vera 0 Reputation points
edited the question 2026-09-16T03:42:15.25+00:00
Norah-L 10,830 Reputation points Microsoft External Staff Moderator
0 answers

how to sue Xbox Microsoft for refusing to give me access back into my account for Xbox after arguing and calling for 2 years and getting the run around?

hello my name is mark I have been fighting Xbox Microsoft for 2 or 3 years now trying to get my main Microsoft account back I have done the full verification process and of course I get an email telling me that what I entered was not enough information,…

Microsoft System Center | Other
Microsoft System Center | Other

Additional System Center tools and components for managing infrastructure, applications, and services

1,248 questions
asked 2026-09-15T22:34:06.7033333+00:00
mark scarlett 0 Reputation points
edited the question 2026-09-15T22:37:03.5433333+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
2 answers

unable to install adobe acrobat on new surface laptop

I am having the same issue as many other users in installing Adobe Acrobat Pro on a new Surface laptop running snapdragon. Download gets to 44% and then fails.

Surface | Surface Laptop | Install and update
asked 2026-09-15T22:32:45.5733333+00:00
Rob Sexton 0 Reputation points
answered 2026-09-16T00:06:06.2633333+00:00
S.Sengupta 32,536 Reputation points MVP Volunteer Moderator
2 answers

How do I talk to a Human Representative?

I was billed twice for my MS 365 renewal and need to talk to a HUMAN representative. Your AI support has been no help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T22:26:37.0033333+00:00
William Bruce 0 Reputation points
commented 2026-09-24T14:46:46.86+00:00
shaul shem tov 0 Reputation points
2 answers

Activating account after confirmation of payment

I have tried reactivating my account several times. I have just been able to open my account information and changed the credit card information and subscribed. Microsoft accepted my payment, but I cannot open the apps.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-15T22:24:09.6733333+00:00
Anthony McClellan 0 Reputation points
answered 2026-09-15T22:59:18.69+00:00
Estrella721 46,030 Reputation points Independent Advisor
1 answer

Release my domain from a dormant tenant I created and can no longer access

I need a domain released from a Microsoft 365 tenant that I created myself and can no longer sign in to. I am not asking to have administrative access restored. I only need the domain removed so it is no longer claimed. Domain: kreyenbuhl.com Tenant ID:…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-15T22:23:44.62+00:00
Stephen Kreyenbuhl 0 Reputation points
edited a comment 2026-09-16T21:06:53.25+00:00
Ivory 1,500 Reputation points Independent Advisor
2 answers

Outlook looking for gmail password popping up on iphone

I have a home 365 account with outlook and I am receiving pop up messages on my iPhone asking for the gmail password. Where is this coming from and how do I disable it? I have both gmail and outlook on my iphone and home computer.. It has been going on a…

Outlook | Outlook for mobile | Outlook for iOS | For home
asked 2026-09-15T22:20:34.9833333+00:00
David Gaither 0 Reputation points
commented 2026-09-17T08:28:04.7266667+00:00
Kai-H 26,960 Reputation points Microsoft External Staff Moderator