92 questions with Microsoft 365 and Office | Microsoft Family Safety | Other | Other tags

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Account creation has been blocked error

Dear community, I wanted to create an account for my daughter so that she does not have an issue later in life getting a proper email address but when I tried to create one and enter her birthday, it gave the "Account creation has been blocked"…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-09-01T06:07:14.1733333+00:00
Tommy R 0 Reputation points
commented 2026-09-04T05:27:51.96+00:00
Tommy R 0 Reputation points
3 answers

how to move microsoft office 365 from one computer to another

Office is now loaded on a iMac and I would like to delete it from the mac and re-install in on a dell PC that I haven't bought yet. Is there any way that you could e-mail me instructions? Thank you, Dennis

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-09-03T22:03:01.09+00:00
Dennis Robert 0 Reputation points
commented 2026-09-04T02:17:48.7033333+00:00
EmilyS726 261.8K Reputation points Independent Advisor
1 answer

Trying to create an account for my kid, but account creation has been blocked for a week

I am trying to create a Microsoft account for my kid so she can make her own Minecraft world instead of using mine. I tried to make an account with her icloud email, but it said account creation blocked. I waited 6 days and tried again, but got the same…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-29T12:06:11.8+00:00
Beth 0 Reputation points
answered 2026-08-29T12:44:28.37+00:00
SD - IA 178.2K Reputation points Independent Advisor
2 answers

how to change date of birth if your child date of birth ir registered

i cannot change my date of birth and its still under my son account, i tried to change it using edit/account profile but its locked and i cannot change date of birth as a parent how can i remove it, even i tried to go to family option as well but cannt…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-28T03:06:57.1466667+00:00
Riz Batool 0 Reputation points
answered 2026-08-28T04:12:33.04+00:00
GsN5034 - IA 75,865 Reputation points Independent Advisor
1 answer

Remove family members from account

I got notice tonight that an unauthorized person added themselves to my family account. My ex previously was allowed, but i have an NCO against him, and his new partners kid added themselves to my account and tried to purchase fortnite vbucks. I have…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-28T02:28:11.24+00:00
Breanna Sayre 0 Reputation points
answered 2026-08-28T02:28:24.54+00:00

AI answer

1 answer

How to leave a microsoft family.

So I am no contact with the organizer of my microsoft family. Although I am an adult, it isn't letting me leave the microsoft family. I need help with this.

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-21T23:25:18.3133333+00:00
Jacqueline Hanna 0 Reputation points
commented 2026-08-23T02:11:42.2766667+00:00
GsN5034 - IA 75,865 Reputation points Independent Advisor
2 answers

Compte enfant verrouillé

Bonjour, Le compte enfant qui m'est affilié a récemment été verrouillé pour des raisons que j'ignore. Lorsque j'essaye de me connecter un captcha apparaît pour vérifier que je suis un humain. Or, ce captcha ne fonctionne pas. Je dois appuyer longuement…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-17T11:01:15.07+00:00
Grégoire Bignier 0 Reputation points
answered 2026-08-17T17:54:49.6033333+00:00
Grégoire BIGNIER 0 Reputation points
2 answers

I am unbale to add guardian on my child account

My child account - ******@outlook.com Parent account - ******@hotmail.com I am unable to see my child account and vice versa

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-17T02:43:38.3766667+00:00
Vinoth Kumar 0 Reputation points
edited an answer 2026-08-17T03:49:01.2966667+00:00
GsN5034 - IA 75,865 Reputation points Independent Advisor
2 answers

changing age and region.

Hello, Australia has recently added a terrible idea to force people to verify their age to be able to get the full use of the Microsoft and xbox store. my accounts age and region is completely wrong as previously my account was hijacked and they…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-11T04:51:58.5966667+00:00
calob 0 Reputation points
commented 2026-08-12T07:43:40.5233333+00:00
Kai-H 25,945 Reputation points Microsoft External Staff Moderator
1 answer

Inaccessible organizer account for microsoft family safety family

The organizer account for a family group has become inaccessible and the app is applying restrictions that are no longer wished to be applied. Is there any way to remove child/member accounts from the family without accessing the organizer account? The…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-05T09:47:39.01+00:00
jack Smith 0 Reputation points
edited an answer 2026-08-07T00:25:20.7633333+00:00
Xavier-D 12,485 Reputation points Microsoft External Staff Moderator
1 answer

How to leave family group, because group organizer has deceased, and I have come of age.

I do not know the email account for my organizers account, and there is no recollection available whether in writing in other family ties. Is there anyway to remove my account from the family or recover access to the organizers account? I have tried…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-06T11:14:53.5766667+00:00
Freddy Calvert 0 Reputation points
answered 2026-08-06T11:59:34.9033333+00:00
Nathan R 835 Reputation points Independent Advisor
1 answer

Escalation Required - Child Accounts Stuck in Family Group With No Organizer

Hello Microsoft Family Safety Support Team. I need escalation to Microsoft Account Engineering for a Family Safety issue that cannot be resolved through normal troubleshooting steps. I previously created a Microsoft family group and was the organizer,…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-08-04T17:13:20.83+00:00
Alessandro Puci 0 Reputation points
edited an answer 2026-08-05T07:37:24.9533333+00:00
Norah-L 9,920 Reputation points Microsoft External Staff Moderator
2 answers

HOW TO CHANGE THE BIRTHDATE?

okay so Microsoft thinks I am a child, but I am not but it is constantly asking for consent of parents and unfortunately, I don't have the password for my parental control no one has it even from my family what should do in this situation????? also I…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-07-18T18:55:57.6766667+00:00
Leesha Gopwani 0 Reputation points
answered 2026-07-18T19:33:05.96+00:00
Jeronimo Fuerte 45,485 Reputation points Independent Advisor
2 answers

Organizer account is permanently lost and unrecoverable. Please escalate to the Family Safety specialist team to remove the phantom family link from my account.”

Organizer account is permanently lost and unrecoverable. Please escalate to the Family Safety specialist team to remove the phantom family link from my account.”

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-06-24T19:58:19.1766667+00:00
Tanmay Pachoury 0 Reputation points
answered 2026-07-17T17:07:35.76+00:00
Jeremih Moore 0 Reputation points
1 answer

My child has forgot the password for their microsoft account. How can I reset this from the Family Safety Portal?

I need help resetting the password for my child's Microsoft account. They are listed as a Member in my Family Safety group. We tried using the standard "Forgot password" recovery method, but it states it cannot verify our identity. The unique…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-07-17T11:42:37.47+00:00
Dale Dickinson 0 Reputation points
answered 2026-07-17T12:26:23.03+00:00
Darhyl Amizola 49,930 Reputation points Independent Advisor
3 answers

Cannot move region due to consent (which doesn't exist)

This is a fun one - I contacted Microsoft support via request number Removed PII - but we weren't able to get far. Here's the issue: I recently relocated to Australia from the US. I went into my Microsoft account to change the region from US to…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-06-02T04:01:01.13+00:00
Mike Molenda 0 Reputation points
commented 2026-07-15T04:46:15.59+00:00
Mike Molenda 0 Reputation points
1 answer

family organizer issue

My Microsoft account is restricted by Microsoft Family Safety. The family organizer account is linked to an email I can no longer access because I forgot its password. I need help removing the inaccessible family organizer or restoring full access to my…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-07-06T15:30:32.8133333+00:00
adey dylan 0 Reputation points
commented 2026-07-12T10:18:18.6633333+00:00
adey dylan 0 Reputation points
2 answers

Child account password reset

I'm the Microsoft Family Organizer. I created my 9-year-old daughter's Outlook account. She is still listed in my family, and I control the recovery email. The account has only ever been used for Minecraft on Nintendo Switch. The automated account…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-07-10T19:30:45.4366667+00:00
Drew Herring 0 Reputation points
edited an answer 2026-07-11T20:38:06.8866667+00:00
Darhyl Amizola 49,930 Reputation points Independent Advisor
1 answer

Login loop issue after removing child account from family group.

Hello, I am experiencing an issue with my company's account. I had linked it to my personal account, which resulted in the personal account becoming a parental account and the company account becoming a child account. Recently, I removed this account…

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-07-05T19:10:22.0533333+00:00
Syed Abdul Rehman 0 Reputation points
answered 2026-07-07T11:48:55.3166667+00:00
Antonino Schiliró 160 Reputation points
2 answers

How to remove parental approval

how to turn of parental approval, since I am an adult

Microsoft 365 and Office | Microsoft Family Safety | Other | Other
Microsoft 365 and Office | Microsoft Family Safety | Other | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

92 questions
asked 2026-07-03T01:28:59.39+00:00
abdul baloch 0 Reputation points
answered 2026-07-03T02:44:18.0933333+00:00
Mite Suo 5,470 Reputation points Independent Advisor