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Sole Global Administrator locked out – MFA Error 399287

Hello, I am the sole Global Administrator of our Microsoft 365 / Microsoft Entra ID tenant and I am currently locked out of the tenant. My username and password are accepted successfully, but I cannot complete MFA. The registered Microsoft Authenticator…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-11T11:20:07.0366667+00:00
Amin Mili 0 Reputation points
answered 2026-09-11T11:50:29.7866667+00:00
Michelle Nguyen 1,340 Reputation points Independent Advisor
1 answer

Need Legal Name Change Support for Scheduled Pearson VUE Exam

Hello, I need to update my profile's legal name to match my government ID for an upcoming Pearson VUE exam. The self-service option is locked, and the standard Credentials Support ticket form is giving me an Engage Center No Access error screen. Please…

Community Center | Not monitored
asked 2026-09-11T10:18:43.8666667+00:00
Arun Titus 0 Reputation points
answered 2026-09-11T11:49:23.6833333+00:00
Julian Sharp 42,866 Reputation points
2 answers

Regarding DP700 Exam Issue and asking for Reschedule

Today Regarding this Microsoft Exam of DP700 reg ID 542785794. I visited the exam hall with my national ID but that was not enough to attend. They gave me Case No:42586865.. What can you do in this situation? Could you please help me reschedule my exam…

Community Center | Not monitored
asked 2026-09-11T11:02:32.0333333+00:00
anil thapa 0 Reputation points
answered 2026-09-11T11:48:34.5266667+00:00
Julian Sharp 42,866 Reputation points
2 answers

Trying to set up a gmail account as an alias on my outlook account and want any emails sent to the gmail account to appear in my outlook account

Trying to set up a gmail account as an alias to my outlook account. I also want all emails sent to the gmail account to appear as well in my outlook account.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-10T15:33:38.0866667+00:00
Bruna Hamilton 5 Reputation points
commented 2026-09-11T11:46:42.6166667+00:00
Bruna Hamilton 5 Reputation points
3 answers

Can't control audio volume

Volume control does not work; can't turn volume on and off

Windows for home | Windows 11 | Devices and drivers
asked 2026-07-21T16:32:59.46+00:00
Loren Pankratz 0 Reputation points
answered 2026-09-11T11:40:19.84+00:00
Gween N 0 Reputation points
1 answer

Seamless SSO kerberos encryption update

Hello Microsoft Support team, Users are unable to achieve Seamless SSO when accessing cloud applications and are being prompted for passwords. Network traces show that domain controllers are returning KRB_ERR_ETYPE_NOSUPP errors because AES256 encryption…

Windows for business | Windows 365 Business
asked 2026-09-11T09:18:30.3766667+00:00
Ondrej Kucera 0 Reputation points
answered 2026-09-11T11:39:52.97+00:00
Domic Vo 32,305 Reputation points Independent Advisor
1 answer

Not getting codes from Authenticator app

I am trying to log in to an office account. It requires me to approve the login using a number in my Authenticator app. But the Authenticator app is not responding. In the app my account appears under “Microsoft Entra”, not the domain of my company (I…

Microsoft Security | Microsoft Authenticator
asked 2026-09-09T11:03:41.3066667+00:00
David Harris UK 0 Reputation points
commented 2026-09-11T11:33:18.2566667+00:00
Liora 1,630 Reputation points Independent Advisor
2 answers

outlook application not responding

My outlook application is not responding. but webapp is working fine.

Outlook | Windows | Classic Outlook for Windows | For business
asked 2026-09-10T08:57:02.9333333+00:00
Irfan Hangad 0 Reputation points
commented 2026-09-11T11:33:04.77+00:00
Liora 1,630 Reputation points Independent Advisor
2 answers

Not able to open Embedded documents Sharepoint document library View mode

Hi All, In SharePoint document library, Few of the documents have embedded documents which i am not able to open when the document is in view mode. There are Visio-flows embedded within which are not at all clear to view when the document is in view…

Microsoft 365 and Office | SharePoint | For business | Windows
asked 2026-03-17T10:07:00.1433333+00:00
RayDev 65 Reputation points
commented 2026-09-11T11:32:52.88+00:00
Jakub Stachowiak 0 Reputation points
1 answer

Azure for Students: Unable to validate account and cannot access Support

Hello Microsoft Support, I am a B.Tech student trying to activate Azure for Students. When I try to activate Azure for Students, I receive: "You do not have access. Sorry but our systems are detecting a problem with your account and are unable to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-11T06:20:56.3+00:00
k Jayalaxmi 0 Reputation points
edited the question 2026-09-11T11:32:12.6533333+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
2 answers

New update, and Copilot is off.

I rely on long-term continuity. The value wasn't answers to individual questions. The value was that Copilot understood years of context about my life and family. When that context disappeared, I lost something important. This isn't about losing a…

Microsoft Copilot | Other
asked 2026-09-09T02:52:35.2666667+00:00
rhonda jimenez 0 Reputation points
commented 2026-09-11T11:30:27.9233333+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
2 answers

My microsoft basic wont allow me to save my files any more. even though they just rebilled me in June

What is up with Microsoft not allowing me to save my file in 365 basic all of a sudden they rebilled me in june.

Microsoft 365 and Office | Excel | For home | MacOS
asked 2026-09-08T17:29:04.36+00:00
Doug Brewer 0 Reputation points
commented 2026-09-11T11:29:59.6566667+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
2 answers

How to remove leftover OneDrive folders from Finder on Mac after unlinking the accounts

I’ve already unlinked my previous work OneDrive accounts, and I no longer have access to log in or relink those accounts. However, some folders from those old OneDrive accounts are still appearing in my Finder/sidebar as leftover folders. I can’t move,…

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-11T10:37:12.3733333+00:00
Rejina Marie 0 Reputation points
answered 2026-09-11T11:29:54.8+00:00
Jhun Buala 5,535 Reputation points Independent Advisor
2 answers

older emails

i need to retrieve older emails. my box is stuck on 90 days and i cant seem to change it.

Outlook | Web | Outlook.com | Email
asked 2026-09-08T16:17:33.0666667+00:00
Higgins, Timothy D. {PEP} 5 Reputation points
commented 2026-09-11T11:29:48.33+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
2 answers

Copilot data breach

Copilot published my private info in the discovery section!!

Microsoft Copilot | Windows Copilot | App
asked 2026-09-08T02:14:49.6366667+00:00
RyanPietila-2556 0 Reputation points
commented 2026-09-11T11:29:34.34+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
2 answers

Not receiving emails

I was hacked and I changed my password but I am not receiving emails. I only receive junk mail. How can I fix it

Outlook | Web | Outlook.com | Email
asked 2026-09-07T22:23:35.8233333+00:00
Amy Payne 0 Reputation points
commented 2026-09-11T11:29:24.22+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
2 answers

Copilot now showing when I go to compose or respond to email.

Copilot now showing when I go to compose or respond to email on the Web Version or Mac Desktop version. I have a Microsoft Premium account.

Microsoft Copilot | Other
asked 2026-09-07T18:42:34.3733333+00:00
Anthony Del Buono 0 Reputation points
commented 2026-09-11T11:29:09.6466667+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
2 answers

How to fix server error 500 - cannot receive/send emails on outlook.com

Hi, My Outlook.com mailbox stopped sending and receiving on September 3rd. Web Outlook does not load the mailbox, and mobile also cannot send/receive emails.

Outlook | Web | Outlook.com | Email
asked 2026-09-07T17:54:25.6466667+00:00
Stoycho Dukov 0 Reputation points
commented 2026-09-11T11:29:00.37+00:00
Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
3 answers

Compatibility Inquiry Regarding Surface Pro 12 (Snapdragon ARM64) for Enterprise Deployment

Dear Microsoft Support Team, We are currently evaluating the Surface Pro 12 (Snapdragon ARM64 platform) for deployment within our organization and would appreciate your guidance regarding enterprise compatibility. Our environment includes the following…

Surface | Surface Laptop | Install and update
asked 2026-06-14T05:24:59.61+00:00
Shusoma Haque Shamma 0 Reputation points
answered 2026-09-11T11:26:35.7433333+00:00
S.Sengupta 32,111 Reputation points MVP Volunteer Moderator
2 answers

Azure devops release pipeline not loading

the page for Azure pipeline releases does not load for the past 2 hours at least there is no indication in status for outage

Azure DevOps
asked 2026-08-31T18:09:58.35+00:00
Or Sason 0 Reputation points
edited an answer 2026-09-11T11:26:33.13+00:00
Tejaswini Billakurthi 270 Reputation points Microsoft External Staff Moderator