15,349 questions with Microsoft Security | Microsoft Authenticator tags

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Sole Global Administrator locked out due to Microsoft Authenticator – Tenant Recovery required

Telefonisch contact met Microsoft Support lukt niet. De geautomatiseerde telefonische ondersteuning beëindigt het gesprek zonder mij door te verbinden met een medewerker. Ook kan ik geen supportverzoek aanmaken via het Microsoft 365 Admin Center, omdat…

Microsoft Security | Microsoft Authenticator
asked 2026-09-04T08:13:09.2933333+00:00
Ian Clowting |ILWC LOGistics 0 Reputation points
0 answers

"Successful Sign-in" followed by "Unusual Activity Detected" log

Hi Microsoft Experts,I recently checked my Microsoft account's Recent Activity and noticed something confusing. At the bottom of the log, there was a "Successful sign-in" from an unfamiliar IP address. Immediately above that entry,the session…

Microsoft Security | Microsoft Authenticator
asked 2026-09-02T11:43:26.5066667+00:00
vu hai dao 20 Reputation points
edited the question 2026-09-04T07:58:35.91+00:00
vu hai dao 20 Reputation points
1 answer

Can I recover an older Microsoft Authenticator iCloud backup containing a third-party TOTP account?

I need help determining whether an older Microsoft Authenticator backup can still be recovered on my iPhone. I previously used Microsoft Authenticator on this same iPhone to store a third-party OpenAI/ChatGPT TOTP account. The Authenticator app was later…

Microsoft Security | Microsoft Authenticator
asked 2026-09-04T07:17:21.6833333+00:00
kewei 0 Reputation points
answered 2026-09-04T07:17:55.9366667+00:00

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0 answers

Account hacked and details changed

My Microsoft Account (******@outlook.com) has been hacked and the email has been changed to ******@outlook.com. The recovery has been changed to an email account with the domain @msaccountsafety. The password has also been changed. What should I do??

Microsoft Security | Microsoft Authenticator
asked 2026-09-04T06:45:20.8166667+00:00
Wong Khai Thean 0 Reputation points
1 answer

How to get into authenticator

I recently purchased a new cell phone and transferred over my authenticator information from the previous phone. The authenticator is not showing me any of the passcode numbers, and I'm not able to log in unless I have the passcode numbers to update my…

Microsoft Security | Microsoft Authenticator
asked 2026-09-04T00:25:02.0566667+00:00
design email 0 Reputation points
answered 2026-09-04T06:35:11.6633333+00:00
Kien 975 Reputation points Independent Advisor
1 answer

Got a new phone, how can I transfer all of the accounts from the old phone Authenticator?

I have several accounts set up for 2 factor authentication, on my old phone. Trying to get Authenticator on the new phone. It let me log in, but all of those accounts I already had set up on the old phone, aren't there. My backup is in OneDrive and I…

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T20:40:46.93+00:00
SemperMarine 0 Reputation points
edited an answer 2026-09-03T20:46:46.2+00:00
SemperMarine 0 Reputation points
2 answers

New phone, can't access Authenticator

I bought a new phone and wasn't aware I needed ti backup authenticator. Now apparently authenticator is linked to my old phone to which I have no access. This is a personal account. How can I fix it?

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T16:51:08.1733333+00:00
María Amador Osuna 0 Reputation points
commented 2026-09-03T18:59:13.0533333+00:00
Bence Weiszmann 1,395 Reputation points
1 answer

Authenticator app

Hi. I am trying to log into the authenticator app and it is trying to confirm its me via the authenticator app. Need help asap

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T18:04:26.1933333+00:00
Zétény Gábor 0 Reputation points
answered 2026-09-03T18:04:39.6633333+00:00

AI answer

0 answers

Microfost Authenticator does not sent prompts to open an email.

Authenticator does not send prompts to open a file sent by email. It only sent me 8-digit TOTP codes instead of 6-digit codes to open the file. I found a workaround to get 6 code, but it will not accept this 6-digit code. I still cann ot open my files!…

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T17:25:12+00:00
Radhika NATHWANI 0 Reputation points
0 answers

How I can recover my deleted verified ID'S from Microsoft authenticator app

Sir by accidently my verified ids are get deleted from the Microsoft authenticator app how I can recover them please help

Microsoft Security | Microsoft Authenticator
asked 2023-10-09T11:02:43.8666667+00:00
Durgesh Jaiswal 15 Reputation points
edited a comment 2026-09-03T16:06:53.02+00:00
Ravi Kanth Lakkabathini 0 Reputation points
1 answer One of the answers was accepted by the question author.

Cant sign in

I have been signed out of my microsoft authenticator app with my university email and it asks me for a code in authenticator whenever i try to sign in. So how can i log back in

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T15:30:33.9133333+00:00
Anas dabbour 0 Reputation points
accepted 2026-09-03T15:37:50.62+00:00
Anas dabbour 0 Reputation points
1 answer

i cant login to authenticator because it requires a code from authenticator

i am logged out of authenticator. when i try to login it requests a code from authenticator. but i cant get into authenticator

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T14:11:57.25+00:00
Riccardo Robutti 0 Reputation points
answered 2026-09-03T14:12:13.06+00:00

AI answer

0 answers

Verification Code Too Long

I use Microsoft Verification to access the patient access app. patient access requires a six digit code where as verification generates eight digit codes is there a setting I need to adjust

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T13:46:04.12+00:00
david pardoe 0 Reputation points
1 answer

I am unable update my new phone number and not even able get rid of my old number

i have tried many times i am unable to register with my new number but text code is coming to old phone number and not even considering my mail id as default so i need you to update my number to update their is no option in security or anywhere else

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T12:30:54.48+00:00
Priyanka K 0 Reputation points
answered 2026-09-03T12:31:10.4933333+00:00

AI answer

1 answer

Cannot log in to my microsoft administation

Trying to log in to the microsoft administration page for our company, by using the Authenticator app. I have got a new phone, and cannot log on the app to confirm its me. What do I do??

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T11:24:41.4666667+00:00
Tove Skoglund 0 Reputation points
commented 2026-09-03T12:24:34.9666667+00:00
Nathan Roberts (SN) 13,446 Reputation points Student Ambassador Volunteer Moderator
0 answers

Open case in Microsoft work account admin access recovery

Hello, I have a ongoing case with Microsoft Support on being locked out of the admin work account, because of lost access to the Microsoft Authenticator app. I have already went through the process of contacting the support via phone, I got redirected…

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T12:23:23.1333333+00:00
Danny Koťan 25 Reputation points
1 answer

Missing Accounts Upon Transfer via Microsoft Authenticator

When I transferred accounts from my old device to my new device, I noticed the transfer never went through, requiring me to re-add them myself.

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T12:18:19.72+00:00
Bonaventure Bonnies 0 Reputation points
answered 2026-09-03T12:18:36.87+00:00

AI answer

1 answer One of the answers was accepted by the question author.

Are there any older authenticator backups stored anywhere

Are there any older authenticator backups stored anywhere I only have 2 from today?

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T10:37:39.3633333+00:00
cwsouthport live 0 Reputation points
accepted 2026-09-03T10:42:37.94+00:00
cwsouthport live 0 Reputation points
1 answer One of the answers was accepted by the question author.

verification code

i keep receiving verification codes that i did not request how can i make it stop

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T07:01:05.14+00:00
Girum Mesfin Getu 20 Reputation points
accepted 2026-09-03T10:41:32.96+00:00
Girum Mesfin Getu 20 Reputation points
1 answer

Microsoft Authenticator is not working after changing my phone

I recently changed to a new phone and I can no longer receive verification requests or codes through Microsoft Authenticator. The account was previously linked to Microsoft Authenticator on my old phone. I am unable to complete the two-factor…

Microsoft Security | Microsoft Authenticator
asked 2026-09-03T03:05:01.31+00:00
Nguyễn Đức Nhật 0 Reputation points
edited the question 2026-09-03T06:14:29.9666667+00:00
JuliaMarvin 22,015 Reputation points Volunteer Moderator