2,471 questions with Microsoft 365 and Office | Subscription, account, billing | For education | Other tags

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Azure for Students verification fails and I cannot access any support channel

Hello, I am currently enrolled at a university in Japan and am trying to activate Azure for Students, but I have been unable to complete the academic verification process. My university-issued Microsoft account works normally with Microsoft 365. However,…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-10T12:24:22.6333333+00:00
takumishin 0 Reputation points
commented 2026-09-11T16:17:33.02+00:00
Alina Le 5,000 Reputation points Independent Advisor
1 answer

Azure for Students: Unable to validate account and cannot access Support

Hello Microsoft Support, I am a B.Tech student trying to activate Azure for Students. When I try to activate Azure for Students, I receive: "You do not have access. Sorry but our systems are detecting a problem with your account and are unable to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-11T06:20:56.3+00:00
k Jayalaxmi 0 Reputation points
edited the question 2026-09-11T11:32:12.6533333+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
1 answer

We are not seeing update subscription dates for A3 licenses in Microsoft Admin Console

Hello, We renewed our subscription through CDW-G, which is who we initially purchased our A3 license through and it is still showing a experation date of 8/31/26. Our renewal date was 8/7/26

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-25T15:40:13.51+00:00
Tony Tipton 0 Reputation points
edited an answer 2026-09-11T01:10:44.5233333+00:00
Hendrix 990 Reputation points Independent Advisor
2 answers

I have an active school account but i cant use it on any apps of Microsoft office word excel etc.

The only things that work are Outlook and Teams, and the IT service said it's active. I don't know what the problem is.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-01T09:40:33.7566667+00:00
Sarah Yaseen 0 Reputation points
edited an answer 2026-09-10T15:23:19.29+00:00
Killian N 3,900 Reputation points Independent Advisor
3 answers

Cancelling my subscription

Hello, This is [Moderator note: Personally Identifiable Information removed]. I have been receiving invoices from Microsoft charging our research team’s corporate card every month. These charges are unauthorized, and we would like to cancel the…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-10T14:40:16.66+00:00
Keshavarz, Zahra 0 Reputation points
edited an answer 2026-09-10T15:18:37.3866667+00:00
Daniel-Vo 6,355 Reputation points Microsoft External Staff Moderator
1 answer

Azure for Students Eligibility Issue

Hello Microsoft Azure for Education Support, My name is [Moderator note: Personally Identifiable Information removed], and I am currently enrolled at the [Moderator note: Personally Identifiable Information removed], Tunisia. I am contacting you…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-10T12:12:04.4433333+00:00
Mohamed Firas BEN AMOR 0 Reputation points
edited an answer 2026-09-10T13:39:19.9733333+00:00
Julie Huynh 3,085 Reputation points Independent Advisor
2 answers

My NHS account is blocked on the authenticator app

This is causing problems with my university log in. I have tried signing in on the auto app multiple times but it then asks for another code which I am unable to view.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-08T06:58:01.09+00:00
JENKIN, Hannah (HIGHWOODS SURGERY) 0 Reputation points
commented 2026-09-09T16:04:58.1066667+00:00
Alina Le 5,000 Reputation points Independent Advisor
1 answer

Issue with microsoft 365 for admins

I'm trying to signin to microsoft 365 for admins with both my personal and school account but it won't work. What do I need to do? I have been using my personal account for Azure students and I do have access but it won't work here.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-09T13:00:44.66+00:00
Peniel Kalungi 0 Reputation points
edited the question 2026-09-09T14:01:46.7266667+00:00
Daniel-Vo 6,355 Reputation points Microsoft External Staff Moderator
2 answers

How can I show Microsoft Authenticator app code

I have a problem with Excel. When I try to sign in to my university account, Excel asks me to enter a code from the Microsoft Authenticator app. The problem is that there is no code showing in the app, even though my university account is already…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-08T16:45:07.2366667+00:00
محمد الصبري 0 Reputation points
answered 2026-09-08T17:21:39.14+00:00
Roebe Ta 1,025 Reputation points Independent Advisor
1 answer

Azure for Students: Unable to verify Universidad de Manila ID

Hi, I am trying to activate Azure for Students. The form is locked, and it says my email domain @udm.edu.ph is not registered. I cannot type the school name. Please help me manually verify my account.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-20T12:09:37.23+00:00
Abby Tricia Cacanando 0 Reputation points
edited an answer 2026-09-08T12:28:56.99+00:00
Liora 1,630 Reputation points Independent Advisor
2 answers

Microsoft Authenticator and Net ID loop

I’m stuck in a Microsoft Authenticator login loop with my [Moderator note: Personally Identifiable Information removed] NetID. When I try to log into [Moderator note: Personally Identifiable Information removed] or my [Moderator note: Personally…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-07T21:28:32.5033333+00:00
Tea Efovi 0 Reputation points
edited the question 2026-09-07T22:14:55.7733333+00:00
Emily T 565 Reputation points Microsoft External Staff Moderator
2 answers

You're not eligible for an Azure account

I'm located in Pakistan, which is listed as an Azure-supported country. I'm trying to create a new Azure account, but I receive "You're not eligible for an Azure account." My billing country, phone number, and payment method are all from…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-07T11:17:30.3866667+00:00
Ghulam Fareed 0 Reputation points
edited an answer 2026-09-07T12:43:18.9466667+00:00
Ruby Nguyen 1,565 Reputation points Independent Advisor
1 answer

Change security info problem

I had an old number used on my university account , this number now is not mine any more and it was a varfy login method ,problem I can login in my account unless you send code to that number which I don’t have access to and I can’t change it because i…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-07T10:12:17.44+00:00
Jawad ALghadban 0 Reputation points
edited an answer 2026-09-07T10:43:15.9333333+00:00
Roebe Ta 1,025 Reputation points Independent Advisor
1 answer

Admin issues, can't close the account because I am not the admin

On March 6, 2026, I purchased Microsoft 365 for business order number: [Moderator note: Personally Identifiable Information removed]. I paid for it with my business credit card. At 10:45 a.m. I received an email with a link to the admin center. At 4:04pm…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-02T22:55:01.99+00:00
Carol Law 0 Reputation points
edited an answer 2026-09-07T09:51:29.39+00:00
BabybooHN 3,040 Reputation points Independent Advisor
2 answers

i can't access my ms teams account?

its been 3 days and i cant still access my account what should i do school is coming up

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-06T05:59:14.9633333+00:00
Lhymars Morado 0 Reputation points
commented 2026-09-07T08:45:52.35+00:00
Elena-VH 1,490 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Authenticator app login

I recently changed my phone and I no longer have access to my old Microsoft Authenticator setup. I’m trying to log in to my school Microsoft account, but it asks me to approve the sign-in request in the Microsoft Authenticator app. The Authenticator app…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-08-11T11:55:39.13+00:00
JP 30 Reputation points
edited the question 2026-09-07T08:20:07.0666667+00:00
Daniel-Vo 6,355 Reputation points Microsoft External Staff Moderator
1 answer

Authenticator on a new phone

I have a new phone and I dont have access to the old phone. i have an account on as a student that uses Authenticator on many log in. but i dont have get up the Authenticator on the new phone. its really annoying

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-04T11:11:28.56+00:00
erling 5 Reputation points
edited a comment 2026-09-07T05:33:00.03+00:00
Ana Le 2,345 Reputation points Independent Advisor
2 answers

Mincrosoft Authentification Loop

Hello, I got into a loop while authenticator's sending code. I tried to sign in one of my account back into authentificator this morning, it showed me the code first, but the pop up window where I can type the code won't show up. For now, I think my…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-06T17:08:55.7766667+00:00
Dian Tang 0 Reputation points
edited the question 2026-09-06T18:55:52.82+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
1 answer

Help with Microsoft Authenticator

Hi. I recently got a new phone and have lost access to my student email account. When trying to confirm my account it keeps telling me to sign in on my mobile phone even though I can't access through the phone. I really need to get into my student email…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-06T00:31:32.4933333+00:00
Marianna Reklitis 0 Reputation points
answered 2026-09-06T03:16:01.2+00:00
Elena-VH 1,490 Reputation points Independent Advisor
1 answer

Código de Segurança

Eu tenho uma conta estudante no aplicativo, só que eu não consigo nunca entrar no aplicativo, ou fazer uma outra senha nem nada sendo tipo porque eles pedem o código de segurança, só que eu não consigo o código de segurança porque o código de segurança…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-05T23:10:37.3633333+00:00
Eduarda de Oliveira Martinowski 0 Reputation points
edited an answer 2026-09-05T23:34:20.04+00:00
Hani-Ng 1,130 Reputation points Independent Advisor