We are not seeing update subscription dates for A3 licenses in Microsoft Admin Console

Question

We are not seeing update subscription dates for A3 licenses in Microsoft Admin Console

Tony Tipton 0

Hello,

We renewed our subscription through CDW-G, which is who we initially purchased our A3 license through and it is still showing a experation date of 8/31/26. Our renewal date was 8/7/26

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Answer 1

Hi Tony,

Based on your information, your renewal date of August 7 was likely the date CDW-G processed the renewal order or confirmed payment. Refer to Manage scheduled changes for new commerce subscriptions - Partner app developer, CSP renewals are processed after the final day of the current term, beginning at 12:00 AM UTC the following day, and processing may take up to 24 hours.

Therefore, if the renewal is correctly scheduled, the existing subscription term still ends on August 31, 2026, so Microsoft may continue displaying that date until the current term completes. The expiration date may not change to August 31, 2027 until September 1 or 2.

However, since August 31 is closed, I think it would still be best for you to contact CDW-G Licensing Support to verify this information in Partner Center one more time:

The A3 subscription is Active
The end-of-term instruction is set to Renew, not Cancel at expiration
Auto-renew or scheduled renewal is enabled
The renewed license quantity matches your current requirements
The renewal is attached to the correct Microsoft tenant and subscription ID
No new subscription was created separately while the existing subscription was left to expire

Please understand that as this is a user-to-user community forum, I do not have the ability to directly access or modify your account or service. Since this is a partner-managed subscription, you need to contact CDW-G and ask for assistance if there is any license-related problem.

Hope this information will help you move forward smoothly. Should you have any further questions or need additional assistance, please feel free to share them in the comments below. I'm very happy to help.

Thank you for your patience and understanding.

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