3,331 questions
2 answers
duplicate charges for Windows
I was charged twice for Microsoft Windows. How can I get a refund for the second charge? Greg Cowell
Windows for home | Windows 11 | Microsoft Store
asked
2026-09-15T21:33:24.5333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 96%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGC%3C/text%3E%3C/svg%3E)
greg cowell
0
Reputation points
answered
2026-09-15T22:05:04.5933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 77%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELB%3C/text%3E%3C/svg%3E)
Lester Bernard Reyes
85,150
Reputation points
Independent Advisor
2 answers
charged twice
I got charged twice on 9/11/26 for a Windows purchase, but only need one. How can I get a refund for the second purchase. Greg Cowell
Windows for home | Other | Licensing and activation
182 questions
asked
2026-09-15T21:08:26.2866667+00:00
greg cowell
0
Reputation points
answered
2026-09-15T21:52:23.62+00:00
EmilyS726
267.9K
Reputation points
Independent Advisor
1 answer
Unable to receive Roblox verification emails since December 2025
I have been using Roblox for almost a decade now and have always had the same email verified on the account and had 2FA enabled to send verification codes to my Outlook email. I was always able to receive them completely fine up until about December of…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,851 questions
asked
2026-08-29T04:59:33.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 50%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERO%3C/text%3E%3C/svg%3E)
Ryland Olson
10
Reputation points
commented
2026-09-15T21:45:26.4233333+00:00
Ryland Olson
10
Reputation points
2 answers
Word constantly disconnects from the HP Printer Spooler
Word constantly disconnects from the HP Printer Spooler. I have used the search function to find "Services" and then found the "Print Spooler" and restarted it and this does not work unless I turn off the computer, restart the…
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,774 questions
asked
2026-09-15T20:43:58.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 17%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGF%3C/text%3E%3C/svg%3E)
Gordon Fazendin
0
Reputation points
answered
2026-09-15T21:41:59.3633333+00:00
Lester Bernard Reyes
85,150
Reputation points
Independent Advisor
2 answers
Bluetooth buttoon
the ''turn on bluetooth'' button with show up so i cant turn bluetooth on or connect my air pods
Windows for home | Windows 11 | Devices and drivers
24,430 questions
asked
2026-09-15T21:03:32.66+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 5%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alfie D
0
Reputation points
answered
2026-09-15T21:39:36.54+00:00
Lester Bernard Reyes
85,150
Reputation points
Independent Advisor
1 answer
Set MS Windows 11 permanently to stop asking for sign-in password or pin
I'm thinking this just needs to be reopened. Uh updated two of my computers this week. I lost my windows in two computers I lost my office 2021 in both computers I now have in both computers my name and my wife's name twice on the start up screen We have…
Windows for home | Windows 11 | Licensing and activation
5,313 questions
asked
2025-10-21T01:04:31.1966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 99%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Robert Higgins
0
Reputation points
commented
2026-09-15T21:39:28.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 3%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Ewell
0
Reputation points
1 answer
How do I force Windows to recognize correct location?
I live in Japan, but Windows seems to think I am in Spain. I have searched this website exhaustively to try to find a solution and have applied every suggested fix. Nothing works. I know that it isn't my ISP causing this, as every other device I use…
Windows for home | Windows 11 | Performance and system failures
32,474 questions
asked
2026-06-10T13:19:11.45+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 78%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
James Gawne
0
Reputation points
commented
2026-09-15T21:36:13.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 70%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3E4C%3C/text%3E%3C/svg%3E)
4wd cowboy
0
Reputation points
2 answers
Billing error
Incorrect amount charged for my Friend's and Family Microsoft 365 annual subscription account. Should be $26.00. I was charged $143.62 ($129.99 plus tax). Can you assist me with getting a credit or rebill.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,045 questions
asked
2026-09-15T20:12:10.97+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 5%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mary Gaskin
0
Reputation points
answered
2026-09-15T21:33:46.6966667+00:00
Lester Bernard Reyes
85,150
Reputation points
Independent Advisor
1 answer
I get signed out of my Xbox account as soon as I log in.
I've never owned an Xbox. I buy Forza Horizon 5 on the PS5. It requires connection with an Xbox account. It seems to let me log in with my microsoft details. As soon as I do, it signs me out. I can't connect to play the game. I've tried chrome, edge and…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,926 questions
asked
2026-09-15T20:43:41.6633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOR%3C/text%3E%3C/svg%3E)
Oliver Reilly
0
Reputation points
answered
2026-09-15T21:33:32.1566667+00:00
Gérard Oomens
131.8K
Reputation points
Volunteer Moderator
1 answer
Signing into email when Microsoft Authenticator will not display code
I have been trying to sign into my work email for about an hour now but have been completely unsuccessful. I was logged off of the email on my phone and my laptop but when trying to resign in, it brings me to the Microsoft Authenticator app on my phone…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,155 questions
asked
2026-09-15T20:15:16.41+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 99%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELS%3C/text%3E%3C/svg%3E)
Lexi Scherr
0
Reputation points
answered
2026-09-15T21:30:59.7566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 25%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
Ivory
1,500
Reputation points
Independent Advisor
1 answer
Only Global Administrator locked out – Microsoft Authenticator MFA – Tenant Recovery needed
am the only Global Administrator for my Microsoft 365 tenant. I know my password, but I cannot complete MFA because Microsoft Authenticator is tied to my previous phone/registration. There is no other Global Administrator who can reset my authentication…
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 and Office | Subscription, account, billing | For business | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
19,155 questions
asked
2026-09-15T19:23:25.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 0%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGA%3C/text%3E%3C/svg%3E)
Geno Alexander
0
Reputation points
answered
2026-09-15T21:30:32.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 86%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKL%3C/text%3E%3C/svg%3E)
Kai-L
19,240
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft Software update wiped out my PC
Microsoft Software update wiped out my PC, my memory's wiped out. I own a Lenovo, and it's only 2 year plus old. My Lenovo technician says the crash is caused by Microsoft software update.
Windows for home | Windows 10 | Performance and system failures
42,852 questions
asked
2026-09-13T02:08:21.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 88%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
Vincent Khoo
0
Reputation points
answered
2026-09-15T21:29:00.61+00:00
Vincent Khoo
0
Reputation points
1 answer
Purchased Microsoft 365 on Sunday...cannot login in
I cannot login into the program I purchased on Sunday...Microsoft 365...if no one can help...i would like a refund.
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 and Office | Subscription, account, billing | For home | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
26,165 questions
asked
2026-09-15T20:46:58.4266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 4%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKB%3C/text%3E%3C/svg%3E)
Kevin Boerner
0
Reputation points
commented
2026-09-15T21:26:20.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 86%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
John Jefferson Doyon
87,745
Reputation points
Independent Advisor
2 answers
Posting from sales lines vs sales orders
Is there any work around being able to post line items from one sales order in 365 Business Central? Example: one sales order has multiple lines that fall under different posting months. Sales lines shows each line with different shipment dates but…
Microsoft Teams | Microsoft Teams for business | Tasks | Other
Microsoft Teams | Microsoft Teams for business | Tasks | Other
Additional task-related features and issues within Microsoft Teams for business
411 questions
asked
2026-09-15T18:43:55.6066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 33%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
JoLene Pavelka
0
Reputation points
edited an answer
2026-09-15T21:25:13.4566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 34%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ryan-N
15,905
Reputation points Microsoft External Staff
Moderator
3 answers
Problems with Outlook in Office 2024
Just downloaded Office 2024 and now several Outlook folders and all calendar items are missing. Understand this could be resolved by switching back to Classic Outlook (which is my preference anyway) but I have no toggle and attempts to manually switch…
Outlook | Windows | New Outlook for Windows | For home
Outlook | Windows | New Outlook for Windows | For home
Using New Outlook on Windows for personal email, calendar, and contact management
12,047 questions
asked
2026-03-28T15:00:28.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 14.000000000000002%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Chris Brouwer
5
Reputation points
commented
2026-09-15T21:21:19.7433333+00:00
Hornblower409
15,340
Reputation points
0 answers
Why is Microsoft *still* actively making their products worse?
This question was asked in 2024. It seems like the trajectory has not changed. Why? https://learn.microsoft.com/en-us/answers/questions/4679294/microsoft-is-actively-making-their-products-worse Features that worked just fine and were very useful for…
Azure Functions
Azure Functions
An Azure service that provides an event-driven serverless compute platform.
6,537 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 60%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
0 answers
Hardware Developer Program registration deactivated — no workspaces provisioned, cannot create a support request
Our Hardware Developer Program registration is deactivated, and we cannot open a support request through any available channel to get it reactivated. Blockers Engage Center returns "No Access — You don't have permissions to any workspaces in…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,571 questions
asked
2026-09-15T21:16:05.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 74%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
David Kosen
0
Reputation points
asked
2026-09-15T21:16:05.6666667+00:00
David Kosen
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Subscription vs Purchase of Office
I am not renewing my 365 subscription. It runs out at the end of the month. Instead, I have purchased Office Home 2024 and installed it. It does show on my account as redeemed. However, when I try to change or update the license to the newly purchased…
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
20,517 questions
asked
2026-09-15T19:04:12.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 94%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBG%3C/text%3E%3C/svg%3E)
Barbara Graham
20
Reputation points
accepted
2026-09-15T21:12:00.58+00:00
Barbara Graham
20
Reputation points
1 answer
Xbox controller not working
Hey everyone So i bought a new controller and it was working fine i was connecting it to my pc via Bluetooth and it was working good and then after 2 months i want to try to plug it in my pc via a cable and then it didn’t work i tried different cables…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,926 questions
asked
2026-09-15T15:06:07.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 62%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Raider
0
Reputation points
answered
2026-09-15T21:11:01.77+00:00
Gérard Oomens
131.8K
Reputation points
Volunteer Moderator
2 answers
Change AZ-104 exam from online proctored to in-person test center on the same date.
Hello, I currently have my AZ-104: Microsoft Azure Administrator certification exam scheduled for October 15, 2026, as an online proctored exam. I would like to know if it is possible to change the delivery method from online proctored to an in-person…
Community Center | Not monitored
Community Center | Not monitored
Tag not monitored by Microsoft.
57,926 questions
asked
2026-09-15T20:52:09.76+00:00
Miguel Angel Carrasco Olvera
0
Reputation points
answered
2026-09-15T21:09:48.8866667+00:00
Gérard Oomens
131.8K
Reputation points
Volunteer Moderator