Unable to receive Roblox verification emails since December 2025

Question

Unable to receive Roblox verification emails since December 2025

Ryland Olson 10

I have been using Roblox for almost a decade now and have always had the same email verified on the account and had 2FA enabled to send verification codes to my Outlook email. I was always able to receive them completely fine up until about December of 2025 or the beginning of 2026. I try to log in to my Roblox account and the 2FA popup shows up and no matter what I do I never receive the verification code. I have tried every single solution I could possibly find online, adding Roblox emails to my safe senders list, making sure I don't have them in my subscriptions list or blocked senders making sure there are no rules interfering, etc. I have tried contacting Roblox but their new automated email system will not do anything at all to help me, because their support tickets (for some godforsaken reason) require a verification code sent to the email used in the ticket even though the whole issue is that I CAN'T receive these codes. Using an alternate email in the ticket and then providing proof of ownership with billing receipts from the past and whatnot does absolutely nothing because their automated email system disregards anything I say to it if the ticket wasn't verified from the email on my Roblox account.
I even contacted Microsoft support, twice, through the support chat and the first time the person wanted to gain remote access to my computer for some reason (Even when I was on the completely legit support website/chat) and of course I said no because my device isn't the issue. The second time I was told that the only way to resolve it would be for Roblox to fix it on their end by contacting the Microsoft Engineering team or something, which of course isn't possible because Roblox only uses automated emails now as of August 2026 and I don't get any real feedback from them at all. So, I am completely stuck out of my Roblox account in every way just because of the fact that Outlook for some reason decided after 2025 it would no longer receive verification codes to my email.

Sebastian Olaechea 0 Reputation points

2026-09-15T19:39:32.7766667+00:00

Hey I have the same problem and is very annoying mostly because the Roblox support system doesn't help you at all.
Hornblower409 15,340 Reputation points

2026-09-15T20:23:01.71+00:00

@Sebastian Olaechea said

Hey I have the same problem and is very annoying

1 -- Like @Ryland Olson , were you receiving verification emails fine "up until about December of 2025 or the beginning of 2026"?

2 -- Do you by any chance have one of the old verification emails? (It's a long shot I know).

If so, could you examine the Message Header and tell me what the "From:" and "Return-Path:" lines says?
https://support.microsoft.com/en-us/outlook/view-internet-message-headers-in-outlook

Sometimes companies use a third party service for security and the verification emails may not be coming from the roblox.com domain. Knowing the true sender's domain will help me check if it passes the Microsoft requirements and if it's on a Microsoft black list.
Sebastian Olaechea 0 Reputation points

2026-09-15T21:00:13.7266667+00:00

My last email from Roblox with a 2-step verification code was from January 6 2026, the oldest email I got was from 2021 from ******@roblox.com
Ryland Olson 10 Reputation points

2026-09-15T21:07:03.31+00:00

My last message was from 12/22/2025 for a verification code and this is what the view: message source looks like for me.
Ryland Olson 10 Reputation points

2026-09-15T21:07:36.4433333+00:00
Hornblower409 15,340 Reputation points

2026-09-15T21:43:29.91+00:00

@Ryland Olson @Sebastian Olaechea

Sorry. I'm stumped. I can't see any reason why Microsoft would be bouncing those emails.

What's curious is that, while I'm seeing a steady stream of "No Roblox verification email" reports, it's not a flood. Makes me think that the majority of Roblox/Outlook users are still getting the emails?

Without being able to see the Non-Delivery Report (NDR) that Roblox is getting back from the Microsoft Postmaster, I don't have any other ideas.
Ryland Olson 10 Reputation points

2026-09-15T21:45:26.4233333+00:00

Well thanks for looking into it. Hopefully Roblox changes something on their end at some point

1 answer

Your answer

Sebastian Olaechea 0 Reputation points

2026-09-15T19:39:32.7766667+00:00

Hey I have the same problem and is very annoying mostly because the Roblox support system doesn't help you at all.
Hornblower409 15,340 Reputation points

2026-09-15T20:23:01.71+00:00

@Sebastian Olaechea said

Hey I have the same problem and is very annoying

1 -- Like @Ryland Olson , were you receiving verification emails fine "up until about December of 2025 or the beginning of 2026"?

2 -- Do you by any chance have one of the old verification emails? (It's a long shot I know).

If so, could you examine the Message Header and tell me what the "From:" and "Return-Path:" lines says?
https://support.microsoft.com/en-us/outlook/view-internet-message-headers-in-outlook

Sometimes companies use a third party service for security and the verification emails may not be coming from the roblox.com domain. Knowing the true sender's domain will help me check if it passes the Microsoft requirements and if it's on a Microsoft black list.
Sebastian Olaechea 0 Reputation points

2026-09-15T21:00:13.7266667+00:00

My last email from Roblox with a 2-step verification code was from January 6 2026, the oldest email I got was from 2021 from ******@roblox.com
Ryland Olson 10 Reputation points

2026-09-15T21:07:03.31+00:00

My last message was from 12/22/2025 for a verification code and this is what the view: message source looks like for me.
Ryland Olson 10 Reputation points

2026-09-15T21:07:36.4433333+00:00
Hornblower409 15,340 Reputation points

2026-09-15T21:43:29.91+00:00

@Ryland Olson @Sebastian Olaechea

Sorry. I'm stumped. I can't see any reason why Microsoft would be bouncing those emails.

What's curious is that, while I'm seeing a steady stream of "No Roblox verification email" reports, it's not a flood. Makes me think that the majority of Roblox/Outlook users are still getting the emails?

Without being able to see the Non-Delivery Report (NDR) that Roblox is getting back from the Microsoft Postmaster, I don't have any other ideas.
Ryland Olson 10 Reputation points

2026-09-15T21:45:26.4233333+00:00

Well thanks for looking into it. Hopefully Roblox changes something on their end at some point

Answer 1

@Ryland Olson said

I try to log in to my Roblox account and the 2FA popup shows up and no matter what I do I never receive the verification code.

You are not alone. Just a sample of similar recent reports.

https://learn.microsoft.com/en-us/answers/questions/5967592/i-am-not-receiving-verification-codes-from-roblox
https://learn.microsoft.com/en-us/answers/questions/5973293/i-do-not-receive-some-mails-from-roblox-with-speci

I even contacted Microsoft support, twice, through the support chat

Did you use the Outlook Web In-App path to Chat? This path usually puts you in the outlook.com Support que, not the general Outlook que. Sometimes this will get you an agent who will check your tenant on the backend (instead of mucking around on your PC) to see if there anything about your account that is blocking the emails.

Logon to https://outlook.live.com/
From the main menu: Help -> ? Help
{This should open the Help side panel}
Search Help -> {Your problem} and press Enter
Still need help? [Yes]
If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]
[Sign In] {Use any Outlook/Microsoft account}
Choose a support option -> Chat with a support agent in your web browser

If you can't get thru to Roblox Support to change your registered email address

[External Non-Microsoft Site] https://en.help.roblox.com/hc/en-us/articles/360000350706-Troubleshooting-2-Step-Verification

Then sorry, but I have no other suggestions.

Ryland Olson 10 Reputation points

2026-08-30T04:46:32.8433333+00:00

Thank you for your response, and yes that is what I did. The guy helping me told me that he could do nothing from his end even though I'm pretty sure he should be able to check that stuff, but he was the one that said that Roblox themselves would have to contact the Microsoft Engineering or something.