Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
2,799 questions
2 answers
Live agent please
Live agent please. I wish to speak to a live agent. I have been trying to deal with microsoft 365 problem since mid-June & just keep getting sent in an endless round of pages like this. I have a Microsoft 365 subscription -- I am a customer -- and I…
Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked
2026-09-15T23:48:04.6233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 63%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Jo Dunaway
0
Reputation points
answered
2026-09-16T04:44:15.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 49%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIT%3C/text%3E%3C/svg%3E)
Ian-T
12,645
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix Event 10120 and 10116 Critical Events on Windows 11
Hello, I was reviewing the event logs of my laptop, and I noticed that I had multiple Critical Event error logs for "ID 10120 DriverFrameworks-UserMode" in the list. On Saturday, 9/12 alone I had EIGHT 10120 Critical Events, most within…
Windows for home | Windows 11 | Performance and system failures
32,492 questions
asked
2026-09-15T23:46:42.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 31%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Tubular Fox
0
Reputation points
commented
2026-09-17T20:09:44.44+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
1 answer
Windows 11 says “Some of these settings are managed by your organization” even though my PC isn't connected to an organization
Title: Windows 11 says “Some of these settings are managed by your organization” even though my PC isn't connected to an organization Question: Hi, I'm using Windows 11 Pro Education on my personal laptop. In Settings → Personalization → Lock screen, I…
Windows for home | Windows 11 | Desktop, Start, and personalization | Other
asked
2026-09-15T23:36:10.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
Gulmaticopj
0
Reputation points
answered
2026-09-16T00:14:16.4433333+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
2 answers
Surface model 2036 boot
Surface model 2036 will not boot from Microsoft screen logo. Followed recommended repair procedures. Geek squad no help. Next step? Thanks
Surface | Surface Laptop | Performance and maintenance
1,331 questions
asked
2026-09-15T23:33:09.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 96%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Scott Donaldson
0
Reputation points
answered
2026-09-15T23:52:49.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,536
Reputation points MVP
Volunteer Moderator
1 answer
Unable to use my microsoft 365 subscription. Have been trying to get assistance since mid-June.
Please connect me to a live agent. I have microsoft subscription & unable to use since mid-June. This is my 4th attempt to get usable help.
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 and Office | Subscription, account, billing | For home | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
5,077 questions
asked
2026-09-15T23:30:58.5+00:00
Jo Dunaway
0
Reputation points
answered
2026-09-16T02:40:31.79+00:00
GsN5034 - IA
77,270
Reputation points
Independent Advisor
2 answers
how to fix when it says no device found for output or input
i have no sound and when I troubleshoot the issue it says my laptop has no device for output or input so I also have no mic
Windows for home | Windows 11 | Devices and drivers
24,454 questions
asked
2026-09-15T23:30:21.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETC%3C/text%3E%3C/svg%3E)
Tina Cribb
0
Reputation points
commented
2026-09-18T23:50:02.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 82%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Emma1-N
12,985
Reputation points Microsoft External Staff
Moderator
2 answers
how do i move documents from one drive to local drive
how do i move documents from one drive to local drive
Microsoft 365 and Office | OneDrive | For home | Windows
Microsoft 365 and Office | OneDrive | For home | Windows
A Microsoft file hosting and synchronization service.
16,175 questions
asked
2026-09-15T23:20:03.8233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 27%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETP%3C/text%3E%3C/svg%3E)
Teresa, Patra Elliott, Murdock
0
Reputation points
answered
2026-09-15T23:40:54.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 38%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMP%3C/text%3E%3C/svg%3E)
Marcin Policht
109.3K
Reputation points MVP
Volunteer Moderator
2 answers
deleted email
It seems my secondary email was hacked, and it hasn't even been 30 days. I would appreciate your help
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,803 questions
asked
2026-09-15T23:17:47.07+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 4%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alvaro lopez sanchez
0
Reputation points
answered
2026-09-17T03:16:44.8033333+00:00
Hornblower409
15,520
Reputation points
2 answers
How do I prevent my Documents shortcut from defaulting to OneDrive?
I would like to save and retrieve documents from my lapto Document folder but it is defaulting to my Document folder on OneDrive. Here is the Shortcut I created "C:\Users\jsgri\Documents\Documents on laptop.lnk" Here is where it's taking…
Windows for home | Other | Files, folders, and storage
1,116 questions
asked
2026-09-15T23:12:17.7866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 21%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
JannyG
0
Reputation points
answered
2026-09-15T23:43:41.7466667+00:00
Marcin Policht
109.3K
Reputation points MVP
Volunteer Moderator
3 answers
autosave did not keep my corrections on my document
I worked for hours adding and changing on my2 saved documents and auto save did not keep any of my work.
Microsoft 365 and Office | Word | For home | Windows
Microsoft 365 and Office | Word | For home | Windows
A family of Microsoft word processing software products for creating web, email, and print documents.
62,787 questions
asked
2026-09-15T22:58:07.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 90%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFH%3C/text%3E%3C/svg%3E)
Francoise Holley
0
Reputation points
answered
2026-09-16T07:42:03.6633333+00:00
Stefan Blom
352.7K
Reputation points MVP
Volunteer Moderator
2 answers
My sons Microsoft Account was Hacked: Email was changed, but phone number is still connected, but everything else has been changed, how to recover account?
Good day; Yesterday my son got a notification from Microsoft stating some email address was added to his account: PII ******@arrcbulges.com and when he tried to log in, his email address was changed to that and his password has been reset except his…
Windows for home | Windows 11 | Accounts, profiles, and login
10,130 questions
asked
2026-09-15T22:55:09.6+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 31%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jesussenhor
0
Reputation points
commented
2026-09-16T23:36:03.6566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
10,830
Reputation points Microsoft External Staff
Moderator
2 answers
Not receiving emails. Please HELP!!!!!!!
I'm not currently receiving all my emails. For the past 2 weeks, there have been portions of the day when I don't receive emails, which is highly uncommon. Then, after 24-48 hours, I'll check my inbox, and I'll have days' worth of emails that did not…
Outlook | Web | Outlook.com | Email
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
10,884 questions
asked
2026-09-15T22:54:57.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 47%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECS%3C/text%3E%3C/svg%3E)
Chase Still
0
Reputation points
commented
2026-09-17T08:25:48.0233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
Kai-H
27,135
Reputation points Microsoft External Staff
Moderator
2 answers
How to acsess microsoft store on school computer
I can,t acsess roblox on school computer if anybody is an administrator for HISD can you please allow me to acsess it.
Windows for home | Windows 10 | Microsoft Store
6,599 questions
asked
2026-09-15T22:52:00.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 48%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAE%3C/text%3E%3C/svg%3E)
Abiazie, Ellis
0
Reputation points
answered
2026-09-15T23:30:48.24+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
0 answers
Block account
Hello Microsoft Support Team, I am trying to register as an individual developer for the Microsoft Edge Add-ons program, but my request was instantly blocked by the automated trust verification system. Because the enrollment is blocked, no Partner Center…
Microsoft Partner Center | Other
Microsoft Partner Center | Other
Other features or issues related to Microsoft Partner Center
2,577 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 27%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EI%3C/text%3E%3C/svg%3E)
2 answers
how do i get my favorites list back which has my sites i go to. and all my log in info is gone and not saving
new page removed my favorites list with the necessary sites i need. all my log in information is missing and not saving. do NOT like this new page at all. info only shows up on old page. and how do i go back to the old page?
Microsoft Edge | Favorites, history, and downloads | Windows 11
Microsoft Edge | Favorites, history, and downloads | Windows 11
Managing bookmarks, browsing history, and downloads in Edge on Windows 11
582 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 73%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
1 answer
Need to change backup email
I'm trying to login Outlook. My backup Gmail address is no longer valid. How can I change backup email?
Outlook | Web | Outlook.com | Settings
Outlook | Web | Outlook.com | Settings
Configuring preferences and options in Outlook.com
4,391 questions
asked
2026-09-15T22:39:01.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 67%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBE%3C/text%3E%3C/svg%3E)
Bill Esbenshade
0
Reputation points
answered
2026-09-15T23:11:25.61+00:00
EmilyS726
268.4K
Reputation points
Independent Advisor
1 answer
Databricks Unity Catalog SQLSERVER Connection - Unable to Change read_only from true to false
We are investigating a behavior with Unity Catalog SQL Server connections and would like to confirm whether this is expected product behavior or a potential issue. Environment Databricks CLI Version: v1.16.1 Connection Type: SQLSERVER Unity Catalog…
Azure Databricks
Azure Databricks
An Apache Spark-based analytics platform optimized for Azure.
3,026 questions
asked
2026-09-15T22:38:14.4066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 49%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKK%3C/text%3E%3C/svg%3E)
Kishor kumar Reddy Akki
50
Reputation points
answered
2026-09-15T23:56:27.2866667+00:00
Divyesh Govaerdhanan
11,805
Reputation points MVP
Volunteer Moderator
1 answer
Email has been compromised.
I am writing to ask for help on my account that has been compromised. I received a security notification about unauthorised activity or changes on my primary account sent to my secondary backup email address Unfortunately, I cannot remember my full…
Outlook | Web | Outlook.com | Account management, security, and privacy
Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
24,803 questions
asked
2026-09-15T22:36:25.7166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 46%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mc Genesis De Vera
0
Reputation points
edited the question
2026-09-16T03:42:15.25+00:00
Norah-L
10,830
Reputation points Microsoft External Staff
Moderator
0 answers
how to sue Xbox Microsoft for refusing to give me access back into my account for Xbox after arguing and calling for 2 years and getting the run around?
hello my name is mark I have been fighting Xbox Microsoft for 2 or 3 years now trying to get my main Microsoft account back I have done the full verification process and of course I get an email telling me that what I entered was not enough information,…
Microsoft System Center | Other
Microsoft System Center | Other
Additional System Center tools and components for managing infrastructure, applications, and services
1,248 questions
asked
2026-09-15T22:34:06.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 1%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
mark scarlett
0
Reputation points
edited the question
2026-09-15T22:37:03.5433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 15%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
Jack-Bu
6,865
Reputation points Microsoft External Staff
Moderator
2 answers
unable to install adobe acrobat on new surface laptop
I am having the same issue as many other users in installing Adobe Acrobat Pro on a new Surface laptop running snapdragon. Download gets to 44% and then fails.
Surface | Surface Laptop | Install and update
898 questions
asked
2026-09-15T22:32:45.5733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 75%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERS%3C/text%3E%3C/svg%3E)
Rob Sexton
0
Reputation points
answered
2026-09-16T00:06:06.2633333+00:00
S.Sengupta
32,536
Reputation points MVP
Volunteer Moderator