1,330 questions
1,330 questions with Surface | Surface Laptop | Performance and maintenance tags
2 answers
Surface model 2036 boot
Surface model 2036 will not boot from Microsoft screen logo. Followed recommended repair procedures. Geek squad no help. Next step? Thanks
Surface | Surface Laptop | Performance and maintenance
asked
2026-09-15T23:33:09.1266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 96%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Scott Donaldson
0
Reputation points
answered
2026-09-15T23:52:49.4633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
4 answers
Brand New Surface 8th Edition Outlook Crashing
This is a brand-new Surface 8th Edition. Out of the box required significant system updates. Completed. Outlook worked initially but now flashes briefly and immediately terminates. Windows and Surface firmware are fully updated. Outlook has been…
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-09-07T12:53:11.7966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 22%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)
Eryn Corriveau
0
Reputation points
commented
2026-09-10T04:54:49.35+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 80%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
Norah-L
10,580
Reputation points Microsoft External Staff
Moderator
1 answer
Microsoft Surface Laptop 4 got dead
My laptop got dead while it was under use the screen went blank and also the keyboard stopped responding when pressed power button just screen lits up blank for 10 seconds then goes off.
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-09-07T13:48:54.25+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 33%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
Abdul Hadi
0
Reputation points
answered
2026-09-08T00:26:33.78+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
3 answers
Nothing working on my new Surface laptop
None of my applications at loading on my new Surface laptop. I only bought it a week ago. Please assist.
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-09-06T16:47:09.91+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 86%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
Dave Barry
0
Reputation points
answered
2026-09-07T09:59:33.9633333+00:00
Barb Bowman
80,805
Reputation points MVP
Volunteer Moderator
2 answers
Kindle on MS Surface 11
Why did Kindle app quit working om MS Surface 11? Tried uninstalling and reinstalling. tried old .exe file. No results.
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-05-11T03:42:19.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 17%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
Gregory Ireland
0
Reputation points
commented
2026-08-30T20:44:20.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 9%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPB%3C/text%3E%3C/svg%3E)
paul brandon
0
Reputation points
2 answers
How to fix Outlook, Teams and search bar in task bar not working on a new surface with snagdragon
I cannot get my search bar in the task bar to work, outlook and teams will also not open - Any suggestions?
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-06-05T12:10:52.5066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 75%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Chief NPFD
0
Reputation points
answered
2026-08-23T23:33:52.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 60%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Juan
0
Reputation points
2 answers
Keyboard lifting / swelling battery
I have a surface laptop model 1769. First, I couldn’t fully close the screen (there was a gap) so it wouldn’t turn off just by putting the screen down. Now the keyboard is lifting and it looks like the battery is swelling. Saw some similar posts on this…
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-02-25T21:59:31.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 73%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETK%3C/text%3E%3C/svg%3E)
Tammy Kats
5
Reputation points
commented
2026-08-22T20:45:55.21+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 49%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Todd Fukushi
0
Reputation points
2 answers
SURFACE LAPTOP 13 INCCH FINGERPRINT SENSOR SUDDENLY NOT DETECTED - ELAN CODE 45
I have a Surface Laptop 13-inch, 1st Edition with Snapdragon. The fingerprint reader built into the power button was previously working normally, but it suddenly stopped working. Windows Hello now says: “We couldn’t find a fingerprint scanner compatible…
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-08-21T15:13:52.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 6%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELL%3C/text%3E%3C/svg%3E)
laine lim
0
Reputation points
answered
2026-08-22T00:13:09.3333333+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
2 answers
surface laptop 4 keyboard issue
When i type using physical keyboard it adds numbers to the text as seen below When 0i t7ype 8us0ing ph7ys0ical ke7yb9oard 0it adds n8umbers t9o the text as seen bel9ow
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-08-12T07:22:39.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 91%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Fearon
1
Reputation point
commented
2026-08-16T14:26:08.3966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
12,565
Reputation points Microsoft External Staff
Moderator
2 answers
dvd/cd external drive not recognized by laptop
I have a ASUS Vivobook laptop. I have an toexternal cd/dvd drive connected to the laptop. I put a data disc in the drive and the laptop does not recognize the drive. What steps do I need to take to get this fixed?
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-08-13T14:13:34.13+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 43%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
John Macco
0
Reputation points
answered
2026-08-14T01:56:18.19+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
1 answer
Microsoft surface 13'' touch pad heating up
i bought my surface not to long ago brand new from currys now as im getting ready for university but every time i use it i notice that the touch pad gets hot for seemingly no reason as i dont use the laptop intensively yet just casual browsing no more…
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-08-10T15:32:54.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 91%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAJ%3C/text%3E%3C/svg%3E)
alfie jones
0
Reputation points
commented
2026-08-12T09:25:49.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
10,185
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Laptop 8th Edition (Snapdragon X Elite) – Same Ghost Input Issue on Two Identical Devices, Concerned About Reliability and Long-Term Failure
I am experiencing persistent haptic touchpad issues on my Surface Laptop 8th Edition (Snapdragon X Elite 12-core). The device regularly registers ghost inputs, causing random clicks, dragging, selections, and applications opening or closing without any…
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-07-11T20:53:20.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 18%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
John Grayson
0
Reputation points
commented
2026-08-10T15:52:57+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(262.40000000000003, 26%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
sammy westend
0
Reputation points
1 answer
One of the answers was accepted by the question author.
Surface Laptop 7 for Business continues to suffer from spontaneous reboots after coming back from Microsoft service
My Surface Laptop 7 for Business has been spontaneously rebooting ever since I purchased it new from Microsoft for over $2500 in December 2025. It will appear to function normally for hours or sometimes days but experiences literally random, spontaneous…
Surface | Surface Laptop | Performance and maintenance
1,330 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 75%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
1 answer
SSD upgrade
Where can I buy Surface Laptop 5 internal SSD cards in South Africa
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-08-03T10:51:16.2233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 57.00000000000001%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Chris Makume
0
Reputation points
answered
2026-08-04T01:39:28.6+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
1 answer
Motherboard failure
I’m about to start my first year of university this September, and honestly, I never imagined I’d be dealing with this. I bought my Surface Laptop 7 last year during my final year of high school because I wanted a reliable laptop that would last…
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-07-30T01:46:38.0533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 41%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Julie Doan
0
Reputation points
answered
2026-07-31T23:45:54.87+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
2 answers
speak to tech support
Is there any way to speak to a live human being for tech support of my Surface laptop? Does anyone know the magic words or key combination to use??
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-07-27T14:09:17.2733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 67%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJB%3C/text%3E%3C/svg%3E)
John Boiney
0
Reputation points
answered
2026-07-27T16:10:58.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
106.2K
Reputation points
Independent Advisor
2 answers
one of the buttons on my keyboard graduay stopped working
I can't type which one it is, because it doesn't work. Weird thing is it woud work sometimes, then graduay worked ess and ess. :p
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-07-24T22:46:52.3433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Teressa Dinshaw
0
Reputation points
answered
2026-07-25T04:14:51.0666667+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
2 answers
Faulty Touchpad
I have had issues with my touchpad mouse click sporadically not working. Sometimes I can click left or right-click and other times it won't click at all, no allowing me to click and drag on a slide bar etc. I've tried several suggested troubleshoot…
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-07-24T20:23:53.3933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 21%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Elisa
0
Reputation points
answered
2026-07-25T01:43:31.4266667+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator
3 answers
Disabled admin account surface laptop 4
There's a disabled admin account on my laptop and I don't know how to turn it off but when I go to the recovery screen it doesn't allow me to use my touch, keyboard, or mouse
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-07-23T00:39:41.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 19%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Cionna Williams
0
Reputation points
commented
2026-07-24T08:15:51.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,840
Reputation points Microsoft External Staff
Moderator
1 answer
how to retrieve my surface book laptop data
Please provide me the email address to person who can I email to discuss about my personal surface laptop
Surface | Surface Laptop | Performance and maintenance
1,330 questions
asked
2026-07-22T07:21:44.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 24%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SBQ
0
Reputation points
answered
2026-07-22T14:43:17.3733333+00:00
S.Sengupta
32,351
Reputation points MVP
Volunteer Moderator