Kindle on MS Surface 11

Question

Kindle on MS Surface 11

Gregory Ireland 0

Why did Kindle app quit working om MS Surface 11? Tried uninstalling and reinstalling. tried old .exe file. No results.

Stephany L 0 Reputation points

2026-07-10T19:57:38.1966667+00:00

I am assisting my mom with finding a version of the Kindle app that will work on your Microsoft Surface. She has a Microsoft Surface Pro 11 edition with the Snapdragon (R) x12 core X1E80100 @ 3.40 GHz (3.42GHz). I have tried installing several different versions of Kindle app from microsoft store and amazon website. I have also tried several older installers also with no luck. The app just does not open.

She has sight issues and reading on the web app is a huge disservice and very difficult. She just purchase this Surface and is sorely disappointed that she is unable to continue to utilize her Kindle Unlimited subscription. She is an avid read even despite her sight issues. An update to this app would be amazing.
dan bolger 15 Reputation points

2026-07-11T02:54:40.25+00:00

This works on ARM- my old Surface 11 and my new Surface 12.

Go to: https://store.rg-adguard.net/

Paste into search bar: https://apps.microsoft.com/detail/9p8jq0jjstll

Click the check icon

Click the link: AMZNKindle.AmazonKindleReadingApp_1.0.18320.0_neutral_~_m1sc522ngdk36.msixbundle

Download and install. Worked the first time for me and I'm using the new Kindle For PC app
Gregory Ireland 0 Reputation points

2026-07-13T03:53:42.58+00:00

This did not work- now my Surface 11 Pro is locked up with “PC APP STORE” demanding VISA to move forward.
dan bolger 15 Reputation points

2026-07-13T04:05:52.28+00:00

Worked without a single problem for me on Surface Pro 11 and new Surface Pro 12. These files are from Microsoft and they are free so I have no idea what would cause what you described. I tested this on my new Pro 12. I uninstalled the app and then reinstalled it taking the steps I listed. It worked without a glitch.
paul brandon 0 Reputation points

2026-08-30T20:44:20.4933333+00:00

Only the cloud reader is available for use on Windows ARM machines as of the end of July 2026

2 answers

Your answer

Stephany L 0 Reputation points

2026-07-10T19:57:38.1966667+00:00

I am assisting my mom with finding a version of the Kindle app that will work on your Microsoft Surface. She has a Microsoft Surface Pro 11 edition with the Snapdragon (R) x12 core X1E80100 @ 3.40 GHz (3.42GHz). I have tried installing several different versions of Kindle app from microsoft store and amazon website. I have also tried several older installers also with no luck. The app just does not open.

She has sight issues and reading on the web app is a huge disservice and very difficult. She just purchase this Surface and is sorely disappointed that she is unable to continue to utilize her Kindle Unlimited subscription. She is an avid read even despite her sight issues. An update to this app would be amazing.
dan bolger 15 Reputation points

2026-07-11T02:54:40.25+00:00

This works on ARM- my old Surface 11 and my new Surface 12.

Go to: https://store.rg-adguard.net/

Paste into search bar: https://apps.microsoft.com/detail/9p8jq0jjstll

Click the check icon

Click the link: AMZNKindle.AmazonKindleReadingApp_1.0.18320.0_neutral_~_m1sc522ngdk36.msixbundle

Download and install. Worked the first time for me and I'm using the new Kindle For PC app
Gregory Ireland 0 Reputation points

2026-07-13T03:53:42.58+00:00

This did not work- now my Surface 11 Pro is locked up with “PC APP STORE” demanding VISA to move forward.
dan bolger 15 Reputation points

2026-07-13T04:05:52.28+00:00

Worked without a single problem for me on Surface Pro 11 and new Surface Pro 12. These files are from Microsoft and they are free so I have no idea what would cause what you described. I tested this on my new Pro 12. I uninstalled the app and then reinstalled it taking the steps I listed. It worked without a glitch.
paul brandon 0 Reputation points

2026-08-30T20:44:20.4933333+00:00

Only the cloud reader is available for use on Windows ARM machines as of the end of July 2026

Answer 1

S.Sengupta 32,351 MVP Volunteer Moderator

The issue appears to be a software glitch in the recent Kindle .exe installer, and it affects Windows 11 ARM edition specifically — which is what the Surface Pro 11 runs. Amazon's Kindle support has confirmed they are aware of the problem and are working on a fix.

Ref:

https://learn.microsoft.com/en-us/answers/questions/5793233/kindle-for-pc-app-has-stopped-working-on-microsoft

Use Kindle Cloud Reader temporarily until Amazon fixes the ARM app.

0 comments

Answer 2

Thomas4-N 21,570 Microsoft External Staff Moderator

Hello Gregory Ireland,

A couple of quick details would help narrow this down, since there are a few different things going on with Kindle for PC right now:

Exact Surface model — when you say "Surface 11," do you mean a Surface Pro 11 (the 2024 Snapdragon X / ARM model) or a Surface Laptop 7?
Kindle app version — open Kindle > Help > About Kindle and grab the version number. If it won't open at all, check Settings > Apps > Installed apps and look for "Kindle."
What exactly happens on launch — does nothing appear at all (silent fail), does it flash and close, or does it open and then error? Any message?
Which "old .exe" did you try, and where did you get it from?

Also worth noted that Amazon has announced that the classic Kindle for PC app will be retired on June 30, 2026, and a new Kindle app for Windows 11 is rolling out via the Microsoft Store as the replacement. So depending on what's going on, the cleanest fix may simply be moving to the new Store app rather than chasing the old one.

Once you share the above, I can point you to the right path.

Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator

2026-05-12T13:17:22.1033333+00:00

Hello Gregory Ireland,

Just check in to see if the above information was helpful.

Have you had a chance to check the answers provided? Any update would be appreciated.
dan bolger 15 Reputation points

2026-05-20T01:04:57.2566667+00:00
There is no Kindle app in the Microsoft store

I've had to delete the non-working "upgrade" from Amazon as it does not work at all.

I'm using version V2.6.90764. This file can be found and downloaded from legitimate sites if there isn't already a saved file in your downloads.

In the Tools-Options, I unchecked the box to automatically install updates

This seems to be a low priority for both Amazon and Microsoft. Amazon broke this on ARM to enforce DRM when the previous versions have always worked flawlessly (for me)

Amazon credited my gift card account with $50 when I called to complain so maybe more people should call and complain. Be polite. I didn't "blame" them. The rep just offered me the $50.

They told me it would be fixed the day I called which was about 10 days ago. Obviously the fix is still not done.

Lastly I have a Surface Pro 11 w/Snapdragon.
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator

2026-05-20T10:35:30.1833333+00:00

Thanks for sharing your experience, dan. Really useful context for anyone else landing on this thread with the same Surface Pro 11 setup.
Gregory Ireland 0 Reputation points

2026-07-11T02:20:29.08+00:00

What makes all this worse is that Amazon keeps sending me solicitations to buy more books on Kindle. Apparently no one at Amazon is aware of the problem. This is just so frustrating. Why would this particular machine, the surface 11 Pro, have a problem that obliterates the entire Kindle app?
dan bolger 15 Reputation points

2026-07-11T02:52:22.6333333+00:00

This works on ARM- my old Surface 11 and my new Surface 12.

Go to: https://store.rg-adguard.net/

Paste into search bar: https://apps.microsoft.com/detail/9p8jq0jjstll

Click the check icon

Click the link: AMZNKindle.AmazonKindleReadingApp_1.0.18320.0_neutral_~_m1sc522ngdk36.msixbundle

Download and install. Worked the first time for me and I'm using the new Kindle For PC app