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Authentication app

I got a new phone. Same number everything is the same. I am trying to do stuff on my admin Microsoft account it keeps saying I need a code and sends to the authentication app. My app is not showing any code. Moderator's note: Moved from Microsoft…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T00:06:34.7133333+00:00
Britany Darm 0 Reputation points
edited an answer 2026-09-16T00:53:57.5133333+00:00
Hani-Ng 1,655 Reputation points Independent Advisor
2 answers

CAN'T GET SUPPORT VIA PHONE - CAN'T ACCESS EMAILS

I NEED TECHNICAL SUPPORT PHONE NUMBER. I PAY FOR IT WITH MY BUSINESS ACCOUNT WHY CAN'T I GET IT

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-16T00:05:04.8566667+00:00
Jennifer Harmon 0 Reputation points
edited an answer 2026-09-16T03:22:29.86+00:00
Michelle Nguyen 1,670 Reputation points Independent Advisor
0 answers

Should an individual developer selling a paid add-on register as Individual or Company in Microsoft Store?

I am an individual developer residing in Japan and developing a WPF desktop application. I have not incorporated a company and do not currently operate through a registered company or organization. I plan to publish the Windows application on the…

Microsoft Partner Center | Other
asked 2026-09-16T00:00:03.8366667+00:00
HolidayFlyout 0 Reputation points
edited the question 2026-09-16T00:05:24.67+00:00
HolidayFlyout 0 Reputation points
1 answer One of the answers was accepted by the question author.

my hotmail account was compromised and I cant receive emails now

My Hotmail account was compromised and used to send unauthorized emails. I immediately changed my password. I can sign in and see my old mail, and I can send mail, but I cannot receive any new mail. Incoming test messages don't bounce; they simply never…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-09-15T23:59:05.8033333+00:00
diane tomlin 100 Reputation points
accepted 2026-09-16T14:43:09.6566667+00:00
diane tomlin 100 Reputation points
1 answer

windows activation

I recently bought a gaming pc from rent a center and its saying I need to activate windows. when i try to do it, it tells me no activation key is found on my machine but I'm using windows 11 now its saying I need to purchase a copy of windows to get a…

Windows for home | Windows 11 | Licensing and activation
asked 2026-09-15T23:53:42.7566667+00:00
patrick johnson 0 Reputation points
commented 2026-09-16T10:01:11.0666667+00:00
Neil D 34,305 Reputation points Volunteer Moderator
1 answer

Charged twice

I purchased the Minecraft game on 9 August 2926; however, it was charged $46.90 twice for the same game.

Microsoft 365 and Office | Other
asked 2026-09-15T23:48:27.2266667+00:00
Mr Anis Rahman 0 Reputation points
answered 2026-09-16T00:30:49.4666667+00:00
John DeV 170.2K Reputation points Independent Advisor
1 answer

Four Charges from Microsoft on multiple cards

I have several charges by Microsoft on two different accounts. The first charge was on 5/27/2026 for the amount of $129.99 on my Credit One card, referenced #[Moderator note: Personally Identifiable Information removed] from MICROSOFT*STORE…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-15T23:48:08.4533333+00:00
Donna 0 Reputation points
edited an answer 2026-09-16T02:51:37.7866667+00:00
Jade Ng 15,745 Reputation points Microsoft External Staff Moderator
2 answers

Live agent please

Live agent please. I wish to speak to a live agent. I have been trying to deal with microsoft 365 problem since mid-June & just keep getting sent in an endless round of pages like this. I have a Microsoft 365 subscription -- I am a customer -- and I…

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
asked 2026-09-15T23:48:04.6233333+00:00
Jo Dunaway 0 Reputation points
answered 2026-09-16T04:44:15.01+00:00
Ian-T 12,645 Reputation points Microsoft External Staff Moderator
1 answer

How to fix Event 10120 and 10116 Critical Events on Windows 11

Hello, I was reviewing the event logs of my laptop, and I noticed that I had multiple Critical Event error logs for "ID 10120 DriverFrameworks-UserMode" in the list. On Saturday, 9/12 alone I had EIGHT 10120 Critical Events, most within…

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-15T23:46:42.5033333+00:00
Tubular Fox 0 Reputation points
commented 2026-09-17T20:09:44.44+00:00
EmilyS726 268.4K Reputation points Independent Advisor
1 answer

Windows 11 says “Some of these settings are managed by your organization” even though my PC isn't connected to an organization

Title: Windows 11 says “Some of these settings are managed by your organization” even though my PC isn't connected to an organization Question: Hi, I'm using Windows 11 Pro Education on my personal laptop. In Settings → Personalization → Lock screen, I…

Windows for home | Windows 11 | Desktop, Start, and personalization | Other
asked 2026-09-15T23:36:10.17+00:00
Gulmaticopj 0 Reputation points
answered 2026-09-16T00:14:16.4433333+00:00
EmilyS726 268.4K Reputation points Independent Advisor
2 answers

Surface model 2036 boot

Surface model 2036 will not boot from Microsoft screen logo. Followed recommended repair procedures. Geek squad no help. Next step? Thanks

Surface | Surface Laptop | Performance and maintenance
asked 2026-09-15T23:33:09.1266667+00:00
Scott Donaldson 0 Reputation points
answered 2026-09-15T23:52:49.4633333+00:00
S.Sengupta 32,536 Reputation points MVP Volunteer Moderator
1 answer

Unable to use my microsoft 365 subscription. Have been trying to get assistance since mid-June.

Please connect me to a live agent. I have microsoft subscription & unable to use since mid-June. This is my 4th attempt to get usable help.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-15T23:30:58.5+00:00
Jo Dunaway 0 Reputation points
answered 2026-09-16T02:40:31.79+00:00
GsN5034 - IA 77,270 Reputation points Independent Advisor
2 answers

how to fix when it says no device found for output or input

i have no sound and when I troubleshoot the issue it says my laptop has no device for output or input so I also have no mic

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-15T23:30:21.7966667+00:00
Tina Cribb 0 Reputation points
commented 2026-09-18T23:50:02.4166667+00:00
Emma1-N 12,985 Reputation points Microsoft External Staff Moderator
2 answers

how do i move documents from one drive to local drive

how do i move documents from one drive to local drive

Microsoft 365 and Office | OneDrive | For home | Windows
asked 2026-09-15T23:20:03.8233333+00:00
answered 2026-09-15T23:40:54.9433333+00:00
Marcin Policht 109.1K Reputation points MVP Volunteer Moderator
2 answers

deleted email

It seems my secondary email was hacked, and it hasn't even been 30 days. I would appreciate your help

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-15T23:17:47.07+00:00
Alvaro lopez sanchez 0 Reputation points
answered 2026-09-17T03:16:44.8033333+00:00
Hornblower409 15,520 Reputation points
2 answers

How do I prevent my Documents shortcut from defaulting to OneDrive?

I would like to save and retrieve documents from my lapto Document folder but it is defaulting to my Document folder on OneDrive. Here is the Shortcut I created "C:\Users\jsgri\Documents\Documents on laptop.lnk" Here is where it's taking…

Windows for home | Other | Files, folders, and storage
asked 2026-09-15T23:12:17.7866667+00:00
JannyG 0 Reputation points
answered 2026-09-15T23:43:41.7466667+00:00
Marcin Policht 109.1K Reputation points MVP Volunteer Moderator
3 answers

autosave did not keep my corrections on my document

I worked for hours adding and changing on my2 saved documents and auto save did not keep any of my work.

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-15T22:58:07.9566667+00:00
Francoise Holley 0 Reputation points
answered 2026-09-16T07:42:03.6633333+00:00
Stefan Blom 352.6K Reputation points MVP Volunteer Moderator
2 answers

My sons Microsoft Account was Hacked: Email was changed, but phone number is still connected, but everything else has been changed, how to recover account?

Good day; Yesterday my son got a notification from Microsoft stating some email address was added to his account: PII ******@arrcbulges.com and when he tried to log in, his email address was changed to that and his password has been reset except his…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-15T22:55:09.6+00:00
Jesussenhor 0 Reputation points
commented 2026-09-16T23:36:03.6566667+00:00
Norah-L 10,830 Reputation points Microsoft External Staff Moderator
2 answers

Not receiving emails. Please HELP!!!!!!!

I'm not currently receiving all my emails. For the past 2 weeks, there have been portions of the day when I don't receive emails, which is highly uncommon. Then, after 24-48 hours, I'll check my inbox, and I'll have days' worth of emails that did not…

Outlook | Web | Outlook.com | Email
asked 2026-09-15T22:54:57.7+00:00
Chase Still 0 Reputation points
commented 2026-09-17T08:25:48.0233333+00:00
Kai-H 26,960 Reputation points Microsoft External Staff Moderator
2 answers

How to acsess microsoft store on school computer

I can,t acsess roblox on school computer if anybody is an administrator for HISD can you please allow me to acsess it.

Windows for home | Windows 10 | Microsoft Store
asked 2026-09-15T22:52:00.3833333+00:00
Abiazie, Ellis 0 Reputation points
answered 2026-09-15T23:30:48.24+00:00
EmilyS726 268.4K Reputation points Independent Advisor