Four Charges from Microsoft on multiple cards

Donna 0 Reputation points
2026-09-15T23:48:08.4533333+00:00

I have several charges by Microsoft on two different accounts.

The first charge was on 5/27/2026 for the amount of $129.99 on my Credit One card, referenced #[Moderator note: Personally Identifiable Information removed] from MICROSOFT*STORE MICROSOFT.COM WA.

Then on 6/16/2026 for the amount of $129.99 on the same Credit One Card, reference #[Moderator note: Personally Identifiable Information removed] from Microsoft*Microsoft 365 F425-6816830 WA

The third charge was on 8/5/2026 in the amount of $13.99, reference #[Moderator note: Personally Identifiable Information removed] from MICROSOFT*STORE MICROSOFT.COM WA

The last charge is in the amount of $99.99 on 9/10/2026 labeled as PAYPAL invoice #[Moderator note: Personally Identifiable Information removed] for Microsoft 365 Personal from Microsoft Personal 365.

I have two computers. I should only be paying for 1 Microsoft Office 365 license for my business under the yergerian.com account. And one for my personal computer that uses the [Moderator note: Personally Identifiable Information removed] account which shows the #13.99 charge under the account.

Please advise me on how to dispute the charges and which charge is for my business account.

Contact me at [Moderator note: Personally Identifiable Information removed] with a solution. Thank you.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Jade Ng 15,665 Reputation points Microsoft External Staff Moderator
    2026-09-16T00:45:16.16+00:00

    Dear Donna,

    Based on your description, I have confirmed that all four charges you listed are related to Microsoft personal accounts, and none of them are associated with a Microsoft 365 Business subscription.

    User's image User's image Reference:

    Because these are personal account charges, please contact Home Support to dispute the transactions or request a refund.

    • Go to Contact Us - Microsoft Support   
    • Choose Office > Get home support  
    • Enter Office or your issue in general in the box below "We're here for you" then click "Get Help  
    • Scroll down and click on Contact Support then log in to your personal Microsoft account  

    If the account cannot be logged in, you can use another account or create a new account to execute    

    • Select "Microsoft 365 and Office" in Products & Services, select "Technical Support" as a category, and click Confirm  
    • Select "Chat in a web browser and support specialist" to enter the chat window    

    Thank you for your kindness and understanding! Please let me know if you need anything else. 

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