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getting error: failed to cache the download installer. Error: 0x800b0001

Clipchamp is not work since the Microsoft update yesterday, and I get the error message: failed to cache the download installer. Error: 0x800b0001. I need help fixing this.

Windows for home | Windows 11 | Windows update
asked 2026-09-11T08:01:16.7933333+00:00
Steven Service 0 Reputation points
answered 2026-09-11T08:40:21.6733333+00:00
SD - IA 179.1K Reputation points Independent Advisor
2 answers

How to restore my deleted OneNote data on my OneDrive

Hi, Would appreciate your help. I was cleaning up my OneDrive files and folders and deleted my OneNote folders and sections. I cleared the recycled bin and afraid the OneNote data is gone. I am still able to view the sections and folders on my…

Microsoft 365 and Office | OneNote | Other | Other
asked 2026-09-10T02:23:36.5233333+00:00
Byron Shoh 0 Reputation points
commented 2026-09-11T08:40:12.87+00:00
Lychee-Ng 28,295 Reputation points Microsoft External Staff Moderator
2 answers

Can not get any human support to my payment problem

I've been subscribing to Microsoft 365 for 7 years, and on logging into my account this time, all payment history transactions have been wiped away, including my annual subscription for this year 2026. It is actually stating that there has been no…

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-11T08:04:53.3933333+00:00
Paula McVickers 0 Reputation points
answered 2026-09-11T08:37:39.38+00:00
DaveM121 931.2K Reputation points Independent Advisor
2 answers

Pago de gtarjeta de credito

Hola en mi gtarjeta de credito me descuenta microsoft - g[Nota del moderador: Se ha eliminado la información de identificación personal] con ese codigo. Pero no estoy podiendo ingresar a la cuenta, me figura que no tengo nada pago, no puedo descargar el…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-09T18:27:00.57+00:00
Romina 0 Reputation points
edited the question 2026-09-11T08:36:24.89+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft 365 plan

I've been using this microsoft account since I started college 3 years ago. I have never has an issue with downloading powerpoints and editing on them. But, now I do. It is only letting me view it and is saying [Moderator note: Personally Identifiable…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-09-10T14:53:04.55+00:00
Steban, Sieona S 0 Reputation points
commented 2026-09-11T08:34:36.4733333+00:00
Julie Huynh 3,415 Reputation points Independent Advisor
2 answers

My Copilot Free app quit working all of a sudden

Was using CoPilot earlier without any problem. Went to go back in and it keeps saying something went wrong - try again This is the free version that came with my Windows 11 laptop

Microsoft Copilot | Windows Copilot | App
asked 2026-09-09T23:55:03.4433333+00:00
Barbara Kennedy 0 Reputation points
commented 2026-09-11T08:33:53.7833333+00:00
Clary-N 15,845 Reputation points Microsoft External Staff Moderator
1 answer

Keys on keybord do not work, exmple the letter Q & A The shift key & the Control key do not work

My laptop keyboard is not fully functional. Keys like the letter A – Q- 8 – Control do not work. I am currently typing by using the screen keyboard. How do I fix this.  [Moderator Note: Personal Info Removed] <moderator: PII removed>

Windows for home | Windows 11 | Devices and drivers
asked 2026-09-03T20:09:43.4233333+00:00
Mark Richardson 0 Reputation points
commented 2026-09-11T08:33:20.2033333+00:00
Clary-N 15,845 Reputation points Microsoft External Staff Moderator
2 answers

My Sharepoint page is not working

When I click on my Sharepoint icon in my products page, it resolves to this URL: https://m365.cloud.microsoft/launch/sharepoint and gives me this message... This page isn’t working m365.cloud.microsoft redirected you too many times. How can I get…

Microsoft 365 and Office | SharePoint | For business | Other
asked 2026-03-08T05:29:16.8833333+00:00
Robert Hilke 5 Reputation points
answered 2026-09-11T08:32:22.6566667+00:00
lap yeung 0 Reputation points
3 answers One of the answers was accepted by the question author.

How to update windows insider edition if expired

I have a laptop that has the Windows 11 Insider Edition that expired on August 11th; however I had put my laptop in storage for the summer and I did not see that it needed an update until I went to use it for school. It is obviously past that date and it…

Windows Insider program | Windows Insider preview | Install, activate, and Windows update
asked 2026-09-08T04:19:53.53+00:00
LadyKendra 20 Reputation points
commented 2026-09-11T08:30:54.1866667+00:00
Vikki-T 10,195 Reputation points Microsoft External Staff Moderator
1 answer

File Explorer reverts to legacy Windows 10 ribbon after KB5120998 (build 26200.9278) — 766 corrupt OOBE payloads in component store; RestoreHealth fails with 0x800f0915

Environment: Windows 11 25H2, x64. Build 26200.9278 (KB5120998) was installed on Sep 8, 2026. Symptom After the update, File Explorer opened with the legacy Windows 10 ribbon UI — no tabs, no modern command bar, no address/search band. It persisted…

Windows for home | Windows 11 | Windows update
asked 2026-09-09T17:19:04.4466667+00:00
Ryfried 0 Reputation points
commented 2026-09-11T08:30:49.99+00:00
Clary-N 15,845 Reputation points Microsoft External Staff Moderator
1 answer

my copilot on my laptop is blocked

My Copilot is blocked. Can you help me to fix it please

Microsoft Copilot | Windows Copilot | Feature
asked 2026-09-09T23:40:16.1633333+00:00
Loren Howard 0 Reputation points
commented 2026-09-11T08:29:00.7333333+00:00
Clary-N 15,845 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Teams Mobile Calls: Intermittent One-Way Audio on Samsung Android Devices

Hi everyone, We're experiencing a strange issue with Microsoft Teams and are wondering if anyone else has seen something similar. Users occasionally experience one-way audio during Teams-to-Teams calls. To clarify, these are not Direct Routing or PSTN…

Microsoft Teams | Microsoft Teams for business | Teams on mobile devices
asked 2026-09-10T08:29:06.6866667+00:00
Grimmen, Dennis 5 Reputation points
commented 2026-09-11T08:25:59.2+00:00
Helen Luu 2,865 Reputation points Independent Advisor
4 answers

Not receiving password reset emails

Within the past month, I have stopped receiving password reset emails. At first I thought the problem was isolated to a single website, but I see now that it is happening across the board. It's really become a problem. What steps can I take to fix this…

Outlook | MacOS | New Outlook for Mac | For home
asked 2026-06-11T01:06:12.25+00:00
marygauxlightly 0 Reputation points
commented 2026-09-11T08:25:24.8633333+00:00
Hornblower409 14,955 Reputation points
1 answer

Sole administrator locked out of Microsoft Entra ID due to Authenticator MFA – Tenant Recovery assistance needed

Hello, I am the administrator of a Microsoft Entra ID tenant for a small company in Japan. I know the administrator username and password and can successfully pass the password authentication. However, after replacing my smartphone, I can no longer…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-10T04:23:33.2166667+00:00
MOMO Admin 0 Reputation points
commented 2026-09-11T08:23:09.71+00:00
Helen Luu 2,865 Reputation points Independent Advisor
3 answers

Cannot turn on Memory Integrity

Windows 11 security update fails. Memory Integrity will not turn on due to core isolation issue caused by wdcsam64_prewin8.sys driver. I went through all the suggested steps to correct the issue, restarted system and retried Windows Update. It hangs…

Windows for home | Windows 11 | Windows update
asked 2026-09-11T02:49:05.1433333+00:00
Annie Baxter 0 Reputation points
edited an answer 2026-09-11T08:14:59.14+00:00
Kapil Arya 38,446 Reputation points Volunteer Moderator
2 answers

Junk Mail - Block and Safe Senders List Error

Hi, i am having trouble removing blocked senders and domains and/or adding them as safe. It wont let me save it keep coming up with an error unable to save

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-10T22:46:37.79+00:00
Michael Kay 0 Reputation points
answered 2026-09-11T08:11:00.4866667+00:00
Hornblower409 14,955 Reputation points
1 answer

Activate Windows After Hardware Change

Hello, I recently upgrader almost all parts in my pc, before I did this I made sure my windows license was linked to my Microsoft account. When I checked settings/activation it clearly stated "license is linked to microsoft account". After…

Windows for home | Windows 11 | Accounts, profiles, and login
asked 2026-09-11T07:25:53.19+00:00
william persson 0 Reputation points
answered 2026-09-11T07:59:08.3066667+00:00
DaveM121 931.2K Reputation points Independent Advisor
3 answers

Upgrade Your Plan banner

I have completed all actions to remove this banner, but nothing works. Updated License Updated updates Cleared credentials Logged out of all Microsoft programs Reset password The Banner still remains. The chat box request I contact Microsoft Support. I…

Microsoft 365 and Office | Other
asked 2026-07-14T17:40:17.5466667+00:00
Tina O'Shields 10 Reputation points
recommended 2026-09-11T07:57:34.4333333+00:00
Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
1 answer

got suspended for asking for sprites

i got suspended for making a group post that said "Need loot hach kill switch will give lh xray" i just wanted to trade sprites in fornite

Community Center | Not monitored
asked 2026-09-10T23:18:51.53+00:00
Michael Amos 0 Reputation points
answered 2026-09-11T07:52:59.68+00:00
Gérard Oomens 131.5K Reputation points Volunteer Moderator
2 answers One of the answers was accepted by the question author.

CLASSIC SECURE SCORE STILL SHOWS A DEPRECATED RECOMMENDATION

CLASSIC SECURE SCORE STILL SHOWS A DEPRECATED RECOMMENDATION | Why does Classic Secure Score still show unhealthy resources after a grouped recommendation was deprecated?

Microsoft Security | Microsoft Defender | Microsoft Defender for Cloud
asked 2026-09-09T10:59:13.81+00:00
Raja P 20 Reputation points
edited an answer 2026-09-11T07:51:38.05+00:00
Givary-MSFT 35,916 Reputation points Microsoft Employee Moderator