60 questions with Microsoft 365 and Office | Subscription, account, billing | For education | MacOS tags

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1 answer

Microsoft 365 plan

I've been using this microsoft account since I started college 3 years ago. I have never has an issue with downloading powerpoints and editing on them. But, now I do. It is only letting me view it and is saying [Moderator note: Personally Identifiable…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-09-10T14:53:04.55+00:00
Steban, Sieona S 0 Reputation points
commented 2026-09-10T15:27:08.9933333+00:00
Steban, Sieona S 0 Reputation points
3 answers

Will my office 365 Stop Working After july 13?

There is an update that keeps popping up on my screen when using office suite, like Word or Excel. It says that my office may not be editable documents by July 13, 2026, if I don't update my iOS on Mac. what should I do? I'm also graduating from college…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-06T23:24:30.9+00:00
KatherineAcholonu-3337 5 Reputation points
commented 2026-08-01T19:45:52.9433333+00:00
Stefan Blom 351.1K Reputation points MVP Volunteer Moderator
1 answer

Microsoft 365 License Issue? Only Able to View Documents on Mac

Could anyone please help? I'm using a MacBook and recently started receiving the message shown in the screenshot whenever I log into Microsoft 365. Because of this, I can only view documents and am unable to edit or save any files. I've been using this…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-24T10:55:33.8433333+00:00
P 0 Reputation points
edited a comment 2026-07-20T16:13:20.1566667+00:00
JW 0 Reputation points
1 answer

Getting View only notice even though MacBook user has an active A3 license - SOLVED see 0x0 error

I have 2 users with similar issues. They are both getting the View only contact your administrator notice when trying to edit documents/spreadsheets/pwrpoint even though they have an active A3 license. Both users are using a MacBook. All of our other…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-07-16T16:29:44.3933333+00:00
Amy Warnock 0 Reputation points
answered 2026-07-16T16:36:19.5033333+00:00
Alexis-NG 18,070 Reputation points Microsoft External Staff Moderator
1 answer

Can you please assist with cancellation of a trial Microsoft app service which must be cancelled prior to August 1, 2026?

Microsoft technologies. My name is [Moderator note: personal info removed]. Apparently, I signed up for a trial Microsoft account for my granddaughter who attends a public high school in [Moderator note: personal info removed] Public Schools in Virginia.…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-07-12T18:09:41.83+00:00
June Murphy 0 Reputation points
commented 2026-07-14T06:19:36.7533333+00:00
Anonymous
1 answer One of the answers was accepted by the question author.

Microsoft Authenticator Access

how to access microsoft authenticator. we are using a license microsoft office and whenever I scanned for ms authenticator QR code it requires payment.

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-07-03T23:18:48.5233333+00:00
Raquel B. Rivera 20 Reputation points
commented 2026-07-04T01:32:31.07+00:00
Darren-Ng 12,770 Reputation points Microsoft External Staff Moderator
1 answer

Need to Authenticate account

I downloaded the Microsoft authenticator app. I signed in with my school account and password. it gave me a number to approve my sign in request, however, I am receiving this information while on the app. I was able to initiate this process using another…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-26T04:27:51.68+00:00
hana 0 Reputation points
commented 2026-06-29T03:08:31.4566667+00:00
Anonymous
1 answer

can't login into my Microsoft account without verification code

Good day I am having problems with my school account. I can't login it needs verification code, but authenticator app isn't working can you please help to put another method or just remove the two-factor authentication.

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-11T12:59:58.5666667+00:00
Siphokuhle Fete 0 Reputation points
edited an answer 2026-06-18T08:17:01.6633333+00:00
Jack-Bu 6,865 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

Cannot get logged in, cannot get authenticator app to work

I am unable to log into my school work account. I have downloaded the authenticator app, but when I go to use it, it tells me to use the code from my phone... I AM ON MY PHONE! I am not receiving any code, I cant get signed in and I cannot do my work.…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-14T17:13:07.2933333+00:00
Rhuie Ryan 20 Reputation points
accepted 2026-06-16T21:14:57.2133333+00:00
Rhuie Ryan 20 Reputation points
2 answers

Existing Microsoft Tenant Found for Educational Domain but No Administrator Access

Existing Microsoft Tenant Found for Educational Domain but No Administrator Access Hello, We are trying to onboard VS International College (Nepal) to Microsoft Education and Azure for Students. During investigation, we found: Domain: [Moderator note:…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-15T07:13:40.39+00:00
VSIC COLLEGE 0 Reputation points
answered 2026-06-15T07:53:31.06+00:00
Vincent Choy 11,260 Reputation points Volunteer Moderator
3 answers

Authenticator app

I have an issue regarding my Authenticator App. It says my phone is rooted and it denies my laptop to login with my school email. So i really need help, and i have already switched off the developer option in my phone hoping that it would work.

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-07T23:54:48.6+00:00
Mabobo Mokhina 0 Reputation points
commented 2026-06-09T01:09:52.5+00:00
Anonymous
3 answers

Issue with school account and microsoft authenticator

Hello, I am having an issue with my Microsoft Authenticator, where I am trying to activate my school email account, but it asks for a code, but my Microsoft Authenticator isn't receiving any code at all, and when I try to do anything else, it keeps…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-05T00:57:18.7033333+00:00
Yaretzi Sanchez 0 Reputation points
commented 2026-06-08T01:50:41.7066667+00:00
Anonymous
2 answers

Academic Verification successful, but promo link is locked to US market ("Change your region" error)

HELLO, I recently requested academic verification for my student email and received a confirmation email from the Microsoft Academic Verification Team stating that my status was successfully verified. The email contains a link to claim a 12-month free…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-05T19:38:42.4666667+00:00
mohamed wael wagdy anoar 0 Reputation points
answered 2026-06-05T20:58:07.5833333+00:00
Ian-Ng 14,145 Reputation points Microsoft External Staff Moderator
2 answers

Request to Correct Secondary Email Address for MIEE Application

Dear Microsoft Support Team, I am writing to request a correction to the secondary contact email address (School Email) provided in my recent Microsoft Innovative Educator Expert (MIEE) application. Unfortunately, I noticed that I made a typographical…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-04T12:35:54.7+00:00
Nguyễn Thị Cẩm Nhung 0 Reputation points
edited an answer 2026-06-05T07:11:38.2433333+00:00
Anonymous
1 answer

accessing Microsoft apps on MacBook desktop

Hello, I am a student at the [Moderator note: Personally Identifiable Information removed], [Moderator note: Personally Identifiable Information removed]. I am able to access all Microsoft Apps on my browser but everytime I try to sign in on my desktop…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-03T20:16:28.9966667+00:00
Safaa Bashir 0 Reputation points
commented 2026-06-04T22:56:01.4866667+00:00
Chris Duong 10,705 Reputation points Microsoft External Staff Moderator
3 answers

Microsoft Account for school

Dear Sir/Madam,   I am writing to enquire about previous accounts held by our school with Microsoft, which was established under the 2011 Microsoft Education Alliance partnership.   We have noted that some staff who were part of this partnership may…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-04T09:19:03.15+00:00
Seah JIA FEN (SCHOOLS) 0 Reputation points
edited an answer 2026-06-04T09:56:09.0366667+00:00
Jayden-P 26,275 Reputation points Microsoft External Staff Moderator
2 answers

How to fix authenticator app

I previously had microsoft authenticator through my university account. I then changed phones in December and my app has been broken since. I am unable to log into my university email as I need the app, I am unable to do anything with my personal…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-02T15:33:07.5+00:00
Nykia Cossey 0 Reputation points
commented 2026-06-04T08:07:12.81+00:00
Anonymous
3 answers

A student looking to download microsoft 365 on my Macbook pro lap top computer

I am writing to inquire if students are eligible for a free subscription to Microsoft 365 while actively enrolled in an academic program at Massachusetts Maritime Academy. Thanks

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-06-02T23:57:45.5366667+00:00
Agbai Onuma 0 Reputation points
edited a comment 2026-06-04T01:14:34.88+00:00
Anonymous
2 answers

Stopping Payments from my Personal Email Account

Hi Team, Back in 2022 I was working for the Homeschool Academy which ran out of Victoria, Australia. When I was working there I purchased Minecraft Education using my credit card for my students using my then work email. I haven't been working for…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-05-29T08:44:40.9766667+00:00
Anthony Nash 0 Reputation points
commented 2026-06-01T07:21:36.8066667+00:00
Jayden-P 26,275 Reputation points Microsoft External Staff Moderator
2 answers

Your account … can view documents, but it doesn't allow editing on a Mac.

Hi everyone, My Microsoft 365 desktop apps on Mac suddenly stopped allowing me to edit documents today, even though everything was working perfectly this morning. Now every Office app shows this message: “Your account allows viewing documents, but it…

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
asked 2026-05-22T22:13:22.82+00:00
Marian Rojas 0 Reputation points
commented 2026-05-25T04:03:25.4066667+00:00
Anonymous