Stopping Payments from my Personal Email Account

Anthony Nash 0 Reputation points
2026-05-29T08:44:40.9766667+00:00

Hi Team,

Back in 2022 I was working for the Homeschool Academy which ran out of Victoria, Australia. When I was working there I purchased Minecraft Education using my credit card for my students using my then work email. I haven't been working for Homeschool Academy since the end of that year but I have just discovered that I have been charged more than $400 for this subscription each year since. As a single income family under huge pressure at the moment, I can no longer make this payment. I think that it comes out of my account in July or August. I am gobsmacked that the money has been charged as I am sure you will see that the account hasn't been used since 2022.

Homeschool Academy now exists under a different name and I no longer work there or have an email for their company, all I wish to achieve is to make sure that I am no longer charged for the account. Can you please help me?

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
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  1. Jayden-P 26,275 Reputation points Microsoft External Staff Moderator
    2026-05-29T09:37:22.0733333+00:00

    Please note that we're not Microsoft support, this is a user-to-user support forum. Moderators have no backend access and cannot directly intervene in Microsoft products. We provide only technical guidance and best-practice recommendations based on reported issues. Therefore, I am unable to remove your credit card details of the Minecraft Education subscription.

    Hi @Anthony Nash

    From this article, when you purchased the Minecraft Education, this subscription will be managed via Admin Portal. May I ask were you the IT admin back then in your company?

    If not, the easiest way is to contact your former company. I know you mentioned you no longer had their contact; can you please try to find the HR contact or email address in your old emails?

    You mentioned you used work email back then to purchase this subscription, was it the email your company provided to you when you were working there?

    Do you receive any invoice or the money just deducted from your account?

    If possible, you can contact your bank and temporarily block your credit card.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-05-29T08:45:19.6933333+00:00

    To stop these charges and address the past payments, follow these steps in order:

    1. Investigate what the charge is tied to
      • Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the relevant charge: Manage your payments.
      • This helps identify which subscription and which Microsoft account (email) the charges belong to, and whether it is a recurring subscription.
      • Use the guidance in How to investigate a billing charge from Microsoft to confirm the product and account.
    2. Cancel the subscription so future charges stop
      • Once the account and subscription are identified, sign in to that Microsoft account and go to Subscriptions at https://account.microsoft.com/services.
      • Find the subscription and select Manage.
      • If Manage is available, select Cancel (or Upgrade or Cancel) and follow the on‑screen steps to complete cancellation.
      • If instead of Manage it shows Turn on recurring billing, the subscription is already set to expire on the date shown and will not renew; no further action is needed for future billing.
    3. If the subscription was purchased through a third party
      • If investigation shows the subscription was bought via a third‑party store (for example, Google Play, Apple App Store, or another retailer), cancellation and refunds must be handled through that provider. Use the guidance in the cancellation and refund articles for third‑party purchases.
    4. Request a refund where possible
      • After identifying the subscription and cancelling it, check if the charges qualify for a refund using the steps in How to get a refund on a Microsoft subscription.
      • Sign in at https://account.microsoft.com/services with the account that owns the subscription, locate the subscription, and follow the refund instructions if available.
      • Some countries support prorated refunds depending on subscription length and renewal status; see the list of countries with prorated refunds in the refund article.
    5. If the account cannot be accessed (for example, old work email)
      • If sign‑in to the original account is not possible and ownership cannot be recovered, cancellation through Microsoft self‑service may not be possible.
      • In that case, contact Microsoft Support for billing assistance and provide details of the charges so they can help locate the subscription and advise next steps.
      • If the subscription still cannot be located or cancelled via Microsoft, contact the bank or card issuer to dispute or block further recurring payments from Microsoft for that subscription.
    6. If there are multiple or duplicate charges
      • If there appear to be duplicate or multiple subscriptions (for example, charges on different cards), use the investigation steps for each charge and cancel each identified subscription.
      • Then follow the refund guidance for any duplicate or unintended subscriptions.

    These steps will stop future charges and give the best chance of recovering some of the past payments, subject to refund eligibility and local refund rules.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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