can't login into my Microsoft account without verification code

Siphokuhle Fete 0 Reputation points
2026-06-11T12:59:58.5666667+00:00

Good day

I am having problems with my school account. I can't login it needs verification code, but authenticator app isn't working can you please help to put another method or just remove the two-factor authentication.

Microsoft 365 and Office | Subscription, account, billing | For education | MacOS
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  1. Anonymous
    2026-06-11T13:34:10.82+00:00

    Hi Siphokuhle Fete

    First, I would like to clarify that only your school’s IT administrator has the necessary permissions to investigate this further and assist you directly, as they are able to re-register your MFA methods within the system. 

    For more details, you may refer to this guide: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |… 

    As a forum moderator, I am able to provide guidance based on official documentation, but I do not have access to make any changes to your account. 

    If you are not certain who your IT administrator is, I would kindly recommend reaching out to the person or department that provided your school account. You may also contact your school’s support team, as they will be able to direct your request to the appropriate contact. 

    I hope this helps provide further clarity and supports you in moving forward. 

    Note: Please follow the steps in [our documentation] to enable email notifications in case you would like to receive the associated email notification for this thread.

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