Junk Mail - Block and Safe Senders List Error

Michael Kay 0 Reputation points
2026-09-10T22:46:37.79+00:00

Hi, i am having trouble removing blocked senders and domains and/or adding them as safe. It wont let me save it keep coming up with an error unable to save

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. EmilyS726 264.6K Reputation points Independent Advisor
    2026-09-10T23:20:51.7433333+00:00

    I believe this is a server-side issue, and it appears to affect only some users.

    The most effective way to make the engineering team aware of the problem is to submit feedback directly from Outlook.com.

    In Outlook.com, go to Help > Feedback > Report a problem.

    Provide as much information as possible. You can also include screenshots or a screen recording showing the issue.

    I also recommend selecting "Yes" when asked whether diagnostic logs can be shared. These logs contain diagnostic information and can be very helpful to the engineering team when investigating the problem.

    A potential workaround is to refer to this thread and look for Aaron's comment:

    https://learn.microsoft.com/en-us/answers/questions/5989552/couldnt-save-changes-when-unblocking-an-email

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