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ERR_SSL_PROTOCOL_ERROR

A few users reported that they could not access any Microsoft 365 services. I checked Intune, and the devices were compliant. There were no sign-in logs because the connection was not reaching Microsoft. We could not sync the devices, but the date and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-10T19:28:24.12+00:00
anju sukumaran 0 Reputation points
commented 2026-09-14T23:48:39.55+00:00
Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
1 answer

OneNote text highlight some colors are gone in the new version like yellow and green.

OneNote text highlights some colors are gone in the new version like yellow and green.

Microsoft 365 and Office | OneNote | For home | Windows
asked 2026-09-11T20:03:34.8166667+00:00
Tito Sant 0 Reputation points
commented 2026-09-14T23:44:28.1166667+00:00
Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Authenticator login problem

Hello, I am having a problem with Microsoft Authenticator. I cannot complete the authentication process for my Microsoft 365 student account. I know my password, but I cannot complete the verification step, so I cannot access my account. I have tried to…

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-14T17:35:24.9066667+00:00
Abdellah Lamrani 5 Reputation points
answered 2026-09-14T23:44:18.0466667+00:00
BabybooHN 3,125 Reputation points Independent Advisor
1 answer

My Outlook Is Not Recognizing I have Microsoft 365

Good day, All of the sudden, my Outlook email desktop app does not recognize that I have Microsoft 365 subscription and will not open docs, pdf's, or excel sheets. When I look at my account under FILE, Microsoft 365 shows as active. Please advise.…

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T22:04:47.39+00:00
DHJones1128 0 Reputation points
answered 2026-09-14T23:42:43.5866667+00:00
Jeronimo Fuerte 46,090 Reputation points Independent Advisor
1 answer

how to solve the InsufficientCapacity error when creating Redis?

{"code": "InsufficientCapacity", "message": "Request failed due to insufficient capacity. Retry using a different Azure Managed Redis size or region." }

Azure Cache for Redis
Azure Cache for Redis

An Azure service that provides access to a secure, dedicated Redis cache, managed by Microsoft.

419 questions
asked 2026-09-09T10:09:23.41+00:00
Mihai Dinsoreanu (QS) 0 Reputation points
answered 2026-09-14T23:42:39.32+00:00
Divyesh Govaerdhanan 11,805 Reputation points MVP Volunteer Moderator
1 answer

Unable to access my email

I don't seem to be able to get into my email account. I am prompted to a password but the email password doesn't work. I have then tried to use the forgotten password procedure - this just takes me to another screen - I seem to need the password for…

Outlook | Web | Outlook.com | Email
asked 2026-09-12T20:50:36.4266667+00:00
Di Brown 0 Reputation points
commented 2026-09-14T23:42:19.3433333+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
2 answers

Help me find lost or missing files in OneDrive

Please help Help me find lost or missing files in OneDrive Help me find lost or missing files in OneDrive Help me find lost or missing files in OneDrive

Microsoft 365 and Office | OneDrive | For home | MacOS
asked 2026-09-11T01:11:18.07+00:00
Paras Sanket 5 Reputation points
commented 2026-09-14T23:41:49.0033333+00:00
Xavier-D 13,105 Reputation points Microsoft External Staff Moderator
1 answer

Can't sign in to microsoft solitaire collection. Red exclamation point by user name.

Can't sign in to microsoft solitaire collection. Red exclamation point by user name.

Windows for home | Windows 11 | Apps
asked 2026-09-11T21:35:02.1233333+00:00
Debbye Beck 0 Reputation points
commented 2026-09-14T23:39:32.6366667+00:00
Emma1-N 12,625 Reputation points Microsoft External Staff Moderator
2 answers One of the answers was accepted by the question author.

How to use Bicep to expose MCP Server via APIM

I am attempting to create an MCP server passthrough in APIM using a Bicep template. I am referencing this documentation: https://learn.microsoft.com/en-us/azure/api-management/manage-mcp-servers-rest-api?tabs=bash%2Cbicep#passthrough-mcp-server My Bicep…

Azure API Management
Azure API Management

An Azure service that provides a hybrid, multi-cloud management platform for APIs.

2,837 questions
asked 2026-09-03T12:19:36.54+00:00
Sutton, Will 20 Reputation points
edited the question 2026-09-14T23:39:29.3333333+00:00
Sutton, Will 20 Reputation points
1 answer

Account hacking is occurring

someone keeps trying to log into my account I have changed password multiple times and forced sign out. over 4 hours ago and it has happened again. how can my account be secure again

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T22:54:46.14+00:00
Siena Ferrazzo 0 Reputation points
answered 2026-09-14T23:35:09.7533333+00:00
Estrella721 46,015 Reputation points Independent Advisor
2 answers

my computer can't play hevc video

i downloaded videos from my cell phone to my PC, but found they are hevc format and I can't play.

Windows for home | Previous Windows versions | Music, photos, and video
asked 2026-09-12T02:55:13.2166667+00:00
Jean Sun 0 Reputation points
commented 2026-09-14T23:31:43.7433333+00:00
Emma1-N 12,625 Reputation points Microsoft External Staff Moderator
1 answer

problème de compte

bonjour, j'ai acheté une licence prémium mais me suis trompé de compte, je l'ai fait sur le compte personnel au lieu de le faire sur le compte entreprise. est-il possible de transférer ou alors rembourser et acheter de nouveau une licence ? cordialement,

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T13:44:38.85+00:00
Stéphane RSL 0 Reputation points
answered 2026-09-14T23:29:43.8633333+00:00
Ian-T 11,970 Reputation points Microsoft External Staff Moderator
1 answer

Where is my downloaded Microsoft downloaded on Nov 23, 2019

I have spent hours the last few days trying to get help. The first person took over my computer and deleted Microsoft 365 which I did not even know that I had. Then she disconnected with me. I got a case # 7108779785 in my email. I then chatted with a…

Microsoft 365 and Office | Install, redeem, activate | For home | Other
asked 2026-09-14T23:23:58.4666667+00:00
Vicki Fulmer 0 Reputation points
answered 2026-09-14T23:29:22.35+00:00
BryceSor 5,500 Reputation points Volunteer Moderator
1 answer

“Add note" section covered by SwiftKey keyboard

When you are typing in the Add Note section, if the note goes past a certain number of characters it disappears under the SwiftKey keyboard on screen. You then cannot see what you're typing and cannot scroll down as the scroll distance is locked at the…

Microsoft 365 and Office | OneNote | For business | Android
asked 2026-09-14T01:15:35.8766667+00:00
Matt Kleu 0 Reputation points
commented 2026-09-14T23:24:44.7133333+00:00
Jade Ng 15,490 Reputation points Microsoft External Staff Moderator
2 answers

The Advanced Find window of Outlook classic doesn't show on a monitor.

I'm referring to https://learn.microsoft.com/en-us/answers/questions/4754411/outlook-365-advanced-find-dialog-box-does-not-size. I also have 3 monitors including the laptop monitor, but in my case the Advanced Find window only appears as an icon in the…

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-09T13:44:37.7133333+00:00
Milan Hribal 5 Reputation points
commented 2026-09-14T23:23:47.0433333+00:00
Chloe-V 12,790 Reputation points Microsoft External Staff Moderator
2 answers

outlook for Mac fixing sync messages

The new outlook for Mac is a complete mess. When a get a new e-mail with an attachment and try to opened I get a message that says: "Need redownload attachments from the server. Please try later". How can a fix that? Also all the e-mails sent…

Outlook | MacOS | New Outlook for Mac | For business
asked 2026-09-14T01:09:49.12+00:00
Jorge D. Guzman 0 Reputation points
commented 2026-09-14T23:23:29.72+00:00
Jade Ng 15,490 Reputation points Microsoft External Staff Moderator
1 answer

Error message between user name and password logging into Hotmail

For the last 48+ hours, while trying to get into my Hotmail account, I get stuck on a page between user name and password. The page says: Face, fingerprint, PIN or security key Your device will open a security window. Follow the instructions there to…

Outlook | Web | Outlook.com | Email
asked 2026-09-14T19:38:15.7733333+00:00
Private Name 0 Reputation points
commented 2026-09-14T23:17:31.0833333+00:00
EmilyS726 267.8K Reputation points Independent Advisor
1 answer

Azure Sponsorship GPU quota request for NCASv3_T4 fails with QuotaNotAvailableForResource

Details I am using a Microsoft Azure Sponsorship subscription and need access to one NVIDIA T4 GPU VM for a bounded AI compute validation workload. Target configuration: VM size: Standard_NC4as_T4_v3 VM family: Standard NCASv3_T4 Family Requested…

Azure | Azure Startups
Azure | Azure Startups

Startups: Companies that are in their initial stages of business and typically developing a business model and seeking financing.

1,683 questions
asked 2026-09-14T14:33:56.6833333+00:00
Maurice Witten 0 Reputation points
answered 2026-09-14T23:16:58.5366667+00:00
Divyesh Govaerdhanan 11,805 Reputation points MVP Volunteer Moderator
2 answers

auto payment denied as fraud by my bank

my microsoft office 365 auto payment was declined by my bank, I need to talk on phone to someone

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
asked 2026-09-14T22:38:38.8566667+00:00
JoAnne Williams 0 Reputation points
answered 2026-09-14T23:14:23.1333333+00:00
Lester Bernard Reyes 84,985 Reputation points Independent Advisor
2 answers

Obsolete account on my live account causing problems

I cannot log into my school site due to live.com having an obsolete email account associated with my name. How can I get this resolved? . It left me update email in billing and shipping info but not in my basic profile.

Microsoft 365 and Office | Subscription, account, billing | For education | Other
asked 2026-09-11T22:36:52.7566667+00:00
Carrie Hogue 0 Reputation points
commented 2026-09-14T23:14:08.91+00:00
Jay1 Tran 945 Reputation points Independent Advisor