Can't sign in to microsoft solitaire collection. Red exclamation point by user name.

Welcome Debbye Beck,

I'm sorry you're having trouble signing in to Microsoft Solitaire Collection.

To help narrow this down, could you please confirm:

• Are you signing in with a personal Microsoft account (such as Outlook.com, Hotmail.com, or Live.com)?
• If you click the red exclamation mark, do you receive an error message or error code?

In the meantime, please try these quick checks:

• Open Microsoft Store and check for updates to Microsoft Solitaire Collection.
• Go to Settings > Apps > Installed apps > Microsoft Solitaire Collection > Advanced options.
• Select Repair and test the game again.
• If the issue remains, return to the same page and select Reset.

Please let me know whether you're using a personal Microsoft account and what happens when you select the red exclamation mark, and I'll continue troubleshooting from there.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".   

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