413 questions with Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows tags

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ERR_SSL_PROTOCOL_ERROR

A few users reported that they could not access any Microsoft 365 services. I checked Intune, and the devices were compliant. There were no sign-in logs because the connection was not reaching Microsoft. We could not sync the devices, but the date and…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-10T19:28:24.12+00:00
anju sukumaran 0 Reputation points
answered 2026-09-11T01:22:12.99+00:00
Xavier-D 12,595 Reputation points Microsoft External Staff Moderator
2 answers

I need help with Microsoft 365 Personal subscription billing and refund. I want to move to Microsoft 365 Business

I currently have Microsoft 365 Personal, which renewed on 12 August 2026 for £84.99. I now need Microsoft 365 Business for my company and would like to use one Microsoft 365 subscription for the Office desktop apps, while keeping my personal email…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-09-02T18:33:22.4733333+00:00
Andrea Friedle 0 Reputation points
edited an answer 2026-09-02T19:15:21.42+00:00
Allan Solomon Mejia 7,995 Reputation points
4 answers

How to fix this issue

Correlation Id: ff000000-0000-0000-0000-000000000000 Timestamp: 2026-04-29T00:10:37.000Z DPTI: 82431da830b78899f48c9785c4a4570e9ae91fd747f8035656acac1d83b0c5eb Message: The credential is invalid. Unexpected sub status (6008). Tag: 657rx Code: 2148073494

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-04-29T00:16:05.1033333+00:00
SENZESIHLE BUKAKUDE BUTHELEZI 5 Reputation points
answered 2026-08-26T18:07:06.1233333+00:00
safe management 0 Reputation points
1 answer

I was charged twice for the same subscription just 2 different order numbers.

Hi, I ordered a subscription yesterday and today I noticed I received 2 emails with 2 different order numbers. I also was charged twice. PII removed. Thank you, MaryBeth Jung

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-25T20:17:26.88+00:00
Stepping Stones 0 Reputation points
edited the question 2026-08-25T21:09:57.64+00:00
EmilyS_726 27,470 Reputation points Volunteer Moderator
2 answers

Help setting up account

I am trying to set up an account on Authenticator but it is not sending me the code to verify the account. Any help would be appreciated!

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-19T18:23:03.7533333+00:00
Kristen Guillory 0 Reputation points
commented 2026-08-23T01:01:57.87+00:00
Kai-H 26,135 Reputation points Microsoft External Staff Moderator
1 answer One of the answers was accepted by the question author.

Clarification on whether Microsoft Defender is operating as AV or EDR

Could you please help determine whether Microsoft Defender deployment is functioning only as an Antivirus (AV) solution, or whether it is also operating with Endpoint Detection and Response (EDR) capabilities enabled? Specifically, we would like to…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-17T08:39:54.5633333+00:00
Amara, Hany 20 Reputation points
accepted 2026-08-17T11:14:13.1333333+00:00
Amara, Hany 20 Reputation points
1 answer

I am not getting answers from the windows Defender Team

I have been asking questions about alerts and Microsoft Defender and am not getting any help. How can I get answers to my questions? This is not an application on my computer issue; this is a backend issue. I have gone to defender on the web on different…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-08T18:33:38.8866667+00:00
Scott Moore 0 Reputation points
commented 2026-08-13T17:14:43.4533333+00:00
MUSTAFA SALAH 1,880 Reputation points
2 answers

Unable to download investigation package from MDE.

I'm trying to download an investigation package in Defender for Endpoint and the network response is failing with a 403 and showing this: <?xml version="1.0" encoding="utf-8"?> <Error> …

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-12T01:02:08.8566667+00:00
Josh Madakor 30 Reputation points
commented 2026-08-13T06:24:01.3433333+00:00
Kai-H 26,135 Reputation points Microsoft External Staff Moderator
1 answer

What do you recommend as the best MS Anti-virus Security Protection for my MS Outlook, etc.?

Please connect me with a Representative or Agent. Thank you.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-11T17:19:17.69+00:00
Alan Savitz 0 Reputation points
edited an answer 2026-08-11T19:27:49.3666667+00:00
Brian Tillman 27,015 Reputation points Independent Advisor
1 answer One of the answers was accepted by the question author.

Please fix the following issues -NCADTS-MKHAMIS HP All-in-One Desktop 24-cb1xxx Support has ended

Please fix the following issues -NCADTS-MKHAMIS HP All-in-One Desktop 24-cb1xxx Support has ended

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-08-07T10:25:17.7366667+00:00
Muzdelifa Khamis [NCA RSS] 20 Reputation points
accepted 2026-08-07T12:19:05.59+00:00
Muzdelifa Khamis [NCA RSS] 20 Reputation points
2 answers

Anti-virus protection products

I am inquiring about an anti-virus product for my desktop, laptop and mobile devices

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-07-28T16:22:45.5466667+00:00
Sandra Stroud 0 Reputation points
answered 2026-07-28T17:11:19.1833333+00:00
Bulldog 4,315 Reputation points
1 answer

payment delayed, now cant acesess the account

Dear Team, I had not subscribed to this month but now paid. I cant accesss my mail account. please help

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-07-21T10:21:58.34+00:00
Bengo Muyonjo 0 Reputation points
answered 2026-07-21T10:57:27.1366667+00:00
Diana Mariz 10,900 Reputation points Independent Advisor
1 answer

It looks as though I'm paying for two Microsoft 365 accounts.

It looks as though I'm paying for two Microsoft accounts.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-07-15T16:19:33.6+00:00
Ken Cunningham 0 Reputation points
answered 2026-07-15T16:56:08.1066667+00:00
DaveM121 928.6K Reputation points Independent Advisor
2 answers

how can i remove scam from my screen

scam on screen how do i get rid of it with defender

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-15T15:08:55.8933333+00:00
Donald DuRussel 5 Reputation points
commented 2026-07-04T13:55:43.8733333+00:00
Daniel Ferrer 0 Reputation points
2 answers

How to cancel office365

現在office365を契約していますが、解約をしたいです。 私のアカウントでログインはできますが、サブスクリプションが表示されず管理する権限がありません。 元々契約をした際は他人に任せていましたが、急死したためMicrosoftアカウントが分かりません。 引き落としは私のクレジットカードより6/4に自動引き落としをされているようです。 解約するためにはどのような手順を踏めばよいのでしょうか。

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-07-02T02:57:30.85+00:00
A11509 0 Reputation points
answered 2026-07-03T04:33:11.1+00:00
Darhyl Amizola 49,955 Reputation points Independent Advisor
1 answer

Authenticator App

I got a new phone and now I don’t have access to my account. I tried contacting customer support and nothing please help.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-30T00:32:35.52+00:00
Maribel Alvarez 0 Reputation points
commented 2026-07-01T23:21:11.2266667+00:00
Maribel Alvarez 0 Reputation points
2 answers

I need to use my business domain email

Hello , I purchased M365 business basic plan. I want to use email address with my business domain , but application automaticly made an email address as (******@miracrafts.onmicrosoft.com ) , I didn`t understand how this happened but I never want such a…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-21T21:15:24.38+00:00
Mehmet Yesil 0 Reputation points
answered 2026-06-21T21:51:01.2133333+00:00
Pavle Peković 6,845 Reputation points Volunteer Moderator
1 answer

Title: Changing administrators of Family Windows 365.

Title: Changing administrators of Family Windows 365. I have been the administrator on the Family Windows 365 account since I subscribed, but my husband was listed as administrator on this laptop. We have 2 laptops and 2 desktops. Jan Spitsbergen

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-20T23:21:14.3866667+00:00
Jan Spitsbergen 0 Reputation points
answered 2026-06-20T23:55:15.4833333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor
2 answers

Training modules - different language

Hello, I am reaching out to request your assistance in configuring language settings for our training modules within Microsoft 365 Attack Simulation Training. We have employees who are not proficient in English, and to ensure they can successfully…

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2025-12-15T14:25:17.3766667+00:00
Nikolina Jaglić 5 Reputation points
commented 2026-06-18T13:03:00.51+00:00
Sergio Santamaria 0 Reputation points
2 answers

Billing charges

We are being charged twice a month for Microsoft and would like to talk with an agent about this. Additionally, we would like to know which computers are on the account. Thank you.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
asked 2026-06-04T18:02:21.6+00:00
J. Flory 0 Reputation points
answered 2026-06-04T18:46:25.3833333+00:00
John Jefferson Doyon 86,980 Reputation points Independent Advisor