I am not getting answers from the windows Defender Team

Scott Moore 0 Reputation points
2026-06-08T18:33:38.8866667+00:00

I have been asking questions about alerts and Microsoft Defender and am not getting any help. How can I get answers to my questions? This is not an application on my computer issue; this is a backend issue. I have gone to defender on the web on different machines, running different OSs in different browsers and still cannot close the alerts.

Microsoft 365 and Office | Microsoft 365 Defender | Other | Windows
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  1. MUSTAFA SALAH 1,880 Reputation points
    2026-06-09T02:40:46.3366667+00:00

    Hello Scott, can you please tell me more information about the issue?

    Maybe Alert is tied to an incident or still in sync. otherwise, you don't have the sufficient permissions.

    I really advise you to contact (Microsoft Defender portal support) -- this is your best option

    https://security.microsoft.com/

    or Open Microsoft Support ticket

    Include:

    1. Alert IDs
    2. Tenant ID
    3. Time range
    4. Screenshot of the alert that won’t close
    5. Details.

    Best,

    M.

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