Where is my downloaded Microsoft downloaded on Nov 23, 2019

Vicki Fulmer 0 Reputation points
2026-09-14T23:23:58.4666667+00:00

I have spent hours the last few days trying to get help. The first person took over my computer and deleted Microsoft 365 which I did not even know that I had. Then she disconnected with me. I got a case # 7108779785 in my email. I then chatted with a bot about this for over 3 hours. It went round and round and no success. I had downloaded and been using the Office Student and Home 2019 since 2019. I just need Word and Excel for my own personal documents but when that person deleted that I can no longer open my Word or Excel. I am 71 and living on less than $1,000 a month. How do I get my programs back.

Microsoft 365 and Office | Install, redeem, activate | For home | Other
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  1. BryceSor 5,500 Reputation points Volunteer Moderator
    2026-09-14T23:29:22.35+00:00

    Hi Vicki Fulmer,

    You can use a Microsoft account and sign in here so you can use those apps for free on the web.

    https://www.microsoft.com/en-us/microsoft-365/free-office-online-for-the-web?msockid=1e67aa7af65f65080808bd75f775644a

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