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1 answer One of the answers was accepted by the question author.

ExpertZone account has been inactive

Dear ExpertZone Support Team, My ExpertZone account has been inactive for more than one year, and I am unable to access my account. The portal is asking me to contact support to reactivate it. Kindly reactivate my ExpertZone account. Registered email:…

Community Center | Not monitored
asked 2026-09-12T15:06:20.78+00:00
Shivaraj Avils 01 20 Reputation points
accepted 2026-09-14T09:47:26.93+00:00
Shivaraj Avils 01 20 Reputation points
1 answer

Estou com problema de divergência do catálogo do meu windowns

Estou com problema de divergência do catálogo, Ainda não temos uma causa confirmada. Precisamos de uma distribuição oficial consistente ou de uma explicação verificável antes de avançar. Com isso resolvido, retomaremos a aquisição e prepararemos a…

Windows for business | Windows Client for IT Pros | Devices and deployment | Install Windows updates, features, or roles
asked 2026-09-12T15:01:51.9466667+00:00
GABRIEL ribeiro 0 Reputation points
answered 2026-09-12T22:43:33.98+00:00
Allan Solomon Mejia 8,585 Reputation points
2 answers

Purchased extra storage how long does it take for upgrade?

Purchased extra storage how long does it take for upgrade?

Microsoft 365 and Office | OneDrive | Other | Windows
asked 2026-09-12T14:57:58.0733333+00:00
Michael Motycka 0 Reputation points
answered 2026-09-12T15:32:34.6466667+00:00
EmilyS726 266.9K Reputation points Independent Advisor
2 answers

how do I get more time in copilot

I am using Copilot in Word. It says I am out of time for this month. I just made a payment which you would think would start a new time for the AI. How do I get more time?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-12T14:50:35.86+00:00
kelly bush 0 Reputation points
answered 2026-09-12T15:40:06.4633333+00:00
SD - IA 179.3K Reputation points Independent Advisor
2 answers

Excel Spreadsheets Keep Refreshing and Won’t Open

My Excel spreadsheets keep refreshing on their own, and I’m unable to access them. I’ve tried different browsers and computers, but nothing has worked. I’ve also tried calling customer support, but I keep getting redirected to a chat that leads…

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-12T14:34:43.0766667+00:00
Jerry Mercado 0 Reputation points
commented 2026-09-14T13:31:46.3+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
1 answer

Charged for 365 after cancellation.

Good morning. This is Ray Satterwhite. I was charged for MIcrosoft 365. I requested cancellation three or four times. My credit card company blocked payment and somehow Microsoft got around that and charged me anyway. I am 84 and can't afford the program…

Microsoft 365 and Office | Other
asked 2026-09-12T14:33:32.39+00:00
Ray Satterwhite 0 Reputation points
answered 2026-09-12T14:41:49.91+00:00
Stefan Blom 352K Reputation points MVP Volunteer Moderator
2 answers

Word Envelope Printing malfunction

When I use the "Mailing" tag to create an envelope for a letter the envelope is properly laid out on the screen but prints in the wrong place. It juust started happening after several years of proper operation. How does one fix that?

Microsoft 365 and Office | Word | For business | Windows
asked 2026-09-12T14:29:07.27+00:00
Gerald Ross 0 Reputation points
commented 2026-09-13T16:27:56.6233333+00:00
Aetherin 1,725 Reputation points Independent Advisor
1 answer

Stuck in old Microsoft 365 family group, residual backend binding

My Microsoft account has lingering backend binding tied to an old Microsoft 365 family license. I’ve already tried changing my birthday and all self-service operations, but the family page remains stuck and I cannot leave the family group. This is…

Microsoft 365 and Office | Microsoft Family Safety | For home | Other
Microsoft 365 and Office | Microsoft Family Safety | For home | Other

A free app and service that helps families create healthy digital habits and stay connected. It’s designed to support both online safety and real-world awareness by offering tools for screen time management, content filtering, and location sharing

297 questions
asked 2026-09-12T14:26:42.8166667+00:00
z z 0 Reputation points
edited the question 2026-09-13T06:15:38.02+00:00
z z 0 Reputation points
1 answer

Recover access to old Microsoft 365 tenant – sole Global Administrator locked out by MF

Hello Microsoft Entra community, I need help recovering access to an old Microsoft 365 / Microsoft Entra tenant. The tenant's only Global Administrator is locked out because Microsoft Authenticator MFA cannot be completed. The administrator knows the…

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-12T14:22:13.76+00:00
Katia Pinto 0 Reputation points
edited a comment 2026-09-14T15:10:10.8233333+00:00
Daniel-Vo 6,365 Reputation points Microsoft External Staff Moderator
1 answer

Microsoft Account Recovery Stuck After Previously Approved Recovery Case Was Closed as “Inactive”

Microsoft Account Recovery Stuck After Previously Approved Recovery Case Was Closed as “Inactive” I am trying to recover a Microsoft account that was compromised and taken over by a hacker. I am now stuck in what appears to be an automated recovery loop,…

Windows for home | Other | Recovery and backup
asked 2026-09-12T14:22:13.1166667+00:00
Jian Wu 0 Reputation points
edited an answer 2026-09-12T22:56:10.6633333+00:00
Haytham-C 5,380 Reputation points Microsoft External Staff Moderator
2 answers

People who are part of family subscription are not able to open MS apps or documents

Husband is using my laptop (primary is me, I pay the family subscription) but when he is logged in and attempting to use Word, it tells him it is unregistered. I use Word every day on this laptop. His account is part of the family subscription. Why is…

Microsoft 365 and Office | Word | For home | Windows
asked 2026-09-12T14:18:52.7+00:00
Julie Counterman 0 Reputation points
answered 2026-09-12T17:15:33.8833333+00:00
Stefan Blom 352K Reputation points MVP Volunteer Moderator
1 answer One of the answers was accepted by the question author.

Sims Medieval Won't Start on my Windows 11 Laptop

I've been wanting to play The Sims Medieval so I got it but it won't open. The launcher shows when I click the game shortcut and I click the play button but then that window disapears and nothing happens. It doesn't show as running in Task Manager…

Windows for home | Windows 11 | Gaming
asked 2026-09-12T14:15:37.96+00:00
Tara Wilson 20 Reputation points
accepted 2026-09-12T18:36:21.3433333+00:00
Tara Wilson 20 Reputation points
2 answers

Windows Powershell cannot be stopped from coming up again.

Windows Powershell does show up on Task Manager of Windows 11. When I remove it from Task Manager, that Windows PowerPoint app will come up again when I reboot my desktop computer.

Windows for home | Windows 11 | Performance and system failures
asked 2026-09-12T14:07:51.74+00:00
Terry Stepp 0 Reputation points
answered 2026-09-12T14:52:02.0633333+00:00
Ivan B 123.5K Reputation points Independent Advisor
1 answer

Won't allow to start new document

I have been using word for sometime now however when I went to Play store and tried to put it on a new tablet it would not let me start a new document he tried to sell me one of your apps 365

Microsoft 365 and Office | Word | For home | Android
asked 2026-09-12T14:07:40.6566667+00:00
Jack Carter 0 Reputation points
answered 2026-09-12T14:56:05.61+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
2 answers

my lenovo all in one pc doesnot support recent updates of windows 11 how can i downgrade it to window 10

I have recently tried to update windows 11 updates but failed and it displayed that my pc does not support TPM 2.0 HOW THE PROBLEM CAN BE SOLVED AND I want downgrade my version to windows 10. how can i do this

Windows for home | Windows 11 | Install and upgrade
asked 2026-09-12T14:06:58.8133333+00:00
sharan sahoo 0 Reputation points
answered 2026-09-12T14:40:21.99+00:00
DYARI BARHAM 37,661 Reputation points Independent Advisor
3 answers

How to find a deleted excel sheet

I was working on an excel sheet on my personal email and it was having me manually press save every time. My computer updated and all of my work deleted and it went back to the first day u created it with none of my work there. How can I find this work?

Microsoft 365 and Office | Excel | For home | Windows
asked 2026-09-12T13:59:04.7466667+00:00
Jordan Frangipani 0 Reputation points
answered 2026-09-12T15:04:21.06+00:00
John Jefferson Doyon 87,535 Reputation points Independent Advisor
1 answer

I cant open lightroom classic

i have contacted adobe and they say there is a problem which MS must fix relating to opening lightroom classic. I have MS family.

Microsoft 365 and Office | Other
asked 2026-09-12T13:47:58.2933333+00:00
Sam Rosenthal 0 Reputation points
commented 2026-09-13T16:38:29.35+00:00
Lucus-V 13,115 Reputation points Microsoft External Staff Moderator
1 answer

Game email chnged into unknown microsoft mail

My fifia 26 is logged in with gmail - [email removed] but at 5 sept my email was changed into [email removed], which is not my mail and now i cannot be able login in my fifa acc as the 2FA otp going to [email removed] this microsoft mail

Windows for home | Windows 11 | Gaming
asked 2026-09-12T13:44:24.9433333+00:00
Sahil Negi 0 Reputation points
commented 2026-09-14T13:31:56.1866667+00:00
Thomas4-N 21,570 Reputation points Microsoft External Staff Moderator
1 answer

I did my Microsoft office subscription but I didn't get the product key

I did my Microsoft office subscription but I didn't get the product key. Money already got deducted from my credit card. ID: @gmail.com Can you please help?

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-12T13:32:08.3633333+00:00
Ashok Shanmugam 0 Reputation points
edited the question 2026-09-12T13:51:16.52+00:00
Stefan Blom 352K Reputation points MVP Volunteer Moderator
0 answers

Strategic Request: Modern, Full Featured Contacts Management App Built on Microsoft Graph People API

This proposal originates from a real-world user scenario (Ugo Marchesa Rossi), synthesized by Microsoft Copilot. It highlights a strategic gap in the Microsoft 365 ecosystem: there is no modern, unified, full‑featured application for managing contacts…

Microsoft Security | Microsoft Graph
asked 2026-09-12T13:31:22.66+00:00
Ugo Marchesa-Rossi 0 Reputation points
edited the question 2026-09-12T13:41:34.6133333+00:00
Nam-D 3,980 Reputation points Microsoft External Staff Moderator