I did my Microsoft office subscription but I didn't get the product key

For a Microsoft 365 subscription, a product key is usually not provided. The subscription is normally linked directly to the Microsoft account that was used to make the purchase.

Try these steps:

1. Go to the Microsoft account, Services & subscriptions page.
2. Sign in with the Microsoft account that was used for the purchase.
3. Check whether the Microsoft 365 subscription appears there.
4. If Office is already installed, open an Office app and sign in with that same Microsoft account to activate it.

If the subscription does not appear:

1. Check your order history at https://account.microsoft.com/billing/orders.
2. Confirm the purchase was made under the same Microsoft account.
3. If it still is not listed, contact Microsoft support for account and billing assistance at https://support.microsoft.com/en-us/contactus/.

If the purchase was a physical box or card from a retail store, the subscription does not start until the product key on the box or card is redeemed.

References:

• Using product keys with Microsoft 365
• A subscription notice appears when I open a Microsoft 365 application
• My Microsoft 365 purchase is not in my subscriptions, and I have only the order number received from Microsoft - Microsoft Q&A
• I didn't get The product key on my email - Microsoft Q&A