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Need Help to Merge Account

I purchased an upgraded Microsoft Family plan, however it was under a different email address. I need to merge the accounts so that I can begin using the upgrade

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T19:03:45.1866667+00:00
Perdita Johnson-Abercrombie 0 Reputation points
answered 2026-09-14T19:41:42.9666667+00:00
John Jefferson Doyon 88,610 Reputation points Independent Advisor
1 answer

Wrong shipping details in my invoice

Wrong shipping details on my invoice. How do I fix it?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T18:52:05.5166667+00:00
Rodrigo Medel Sierralta 0 Reputation points
answered 2026-09-14T19:40:36.1866667+00:00
Lester Bernard Reyes 85,420 Reputation points Independent Advisor
3 answers

Documents will not open on the Laptop Desktop

I have several files on the desktop screen of my laptop. For some reason....I cannot get any of the documents IN the files to open. The files will open, and show me whats there....but any word, excel or powerpoint will not open. It clicks and looks…

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
asked 2026-09-14T19:10:35.92+00:00
Mary Forrestel 0 Reputation points
commented 2026-09-14T19:39:17.9633333+00:00
Mary Forrestel 0 Reputation points
3 answers

Can i talk to a person about a $99 charge?

There is a attempted collection of $99. Why? Frankly j want b tk tslk tj s human. Why is thrre nog a simple phone number fir my personal account!? You maje this more complex than needed!

Microsoft 365 and Office | Subscription, account, billing | For home | Other
asked 2026-09-14T18:58:08.6833333+00:00
Donna Ellis 0 Reputation points
answered 2026-09-14T19:33:47.0066667+00:00
John Jefferson Doyon 88,610 Reputation points Independent Advisor
2 answers

I need a single list of all invoices for a specific billing profile. Azure services and Admin Center licenses.

Where do I go to get a total report for a single billing profile. This profile is used for our Azure Subscription and the purchase of licenses. They seem to be two different things, Azure invoices and Admin center invoices.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
asked 2026-09-14T17:30:08.2133333+00:00
Jenifer Nech 0 Reputation points
edited an answer 2026-09-14T19:33:14.5866667+00:00
Julie Huynh 3,605 Reputation points Independent Advisor
1 answer

how do i add a trusted organization?

how do i add a trusted organization for someone I had a meeting with on TEAMs?

Microsoft Teams | Microsoft Teams for business | Settings | Other
asked 2026-09-14T18:36:00.5666667+00:00
Romeo Garcia 0 Reputation points
edited an answer 2026-09-14T19:24:48.79+00:00
Lin v 1,380 Reputation points Independent Advisor
2 answers

Reliability monitor duplications?

My reliability monitor for the past few days, is showing a whole stack of programs that have been reconfigured. These all appear to be duplicate entries. Screen shots attached of some of them. Any clues?

Windows for home | Windows 10 | Apps
asked 2025-10-02T03:16:02.0033333+00:00
Kenneth Starick 286 Reputation points
edited a comment 2026-09-14T19:24:18.87+00:00
Gilles 0 Reputation points
1 answer

Logging into Outlook

CAnnot login to Outlook - password is not being recognized for one account - and get an error message for Map outgoing server password on the other device

Outlook | Windows | Classic Outlook for Windows | For home
asked 2026-09-14T18:45:00.9+00:00
Mark Engleman 0 Reputation points
answered 2026-09-14T19:24:16.37+00:00
Jeronimo Fuerte 46,295 Reputation points Independent Advisor
1 answer

need help getting my authenticator back

so i had deleted the authenticator app and i redownloaded it but now all of the account i had link to it are now gone and im lock out of them now and i really need to get back into them so is there any way i can get them back?

Microsoft Security | Microsoft Authenticator
asked 2026-09-14T17:36:48.6966667+00:00
echo 0 Reputation points
answered 2026-09-14T19:21:13.7633333+00:00
Rob Koch 26,175 Reputation points Volunteer Moderator
2 answers

how to activate my office professional plus 2016 on my pc

I was running Office Professional Plus 2016 on my Windows 10 PC. However, I signed out of the account because I upgraded my PC with new hardware and to enable it to run Windows 11. I now need help activating Office Professional Plus 2016 on the upgraded…

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
asked 2026-09-14T19:07:01.6633333+00:00
M McBride 0 Reputation points
answered 2026-09-14T19:20:53.5733333+00:00
Stefan Blom 353.5K Reputation points MVP Volunteer Moderator
1 answer

parar com as atualizações

tenho um notebook samsung galaxy book2 e estou com pouco espaço em disco. Tentei de todas as maneiras parar com as atualizções automáticas e não consegui. Como posso parar com as atualizações. Não quero mais que atualize. me passem o passo a passo para…

Windows for home | Windows 11 | Windows update
asked 2026-09-14T18:43:08.3866667+00:00
ricardo faiet 0 Reputation points
answered 2026-09-14T19:20:42.3+00:00
Jonathan Deives 81,790 Reputation points Independent Advisor
2 answers

My non-Microsoft email account was hacked today. The attacker used a security code to gain access, changed the primary alias, and deleted my email from the account

My non-Microsoft email account was hacked today. The attacker used a security code to gain access, changed the primary alias, and deleted my email from the account

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T18:42:20.44+00:00
george young 0 Reputation points
answered 2026-09-14T19:19:41.7766667+00:00
Lester Bernard Reyes 85,420 Reputation points Independent Advisor
1 answer

my other account got hacked and I want to find a person to help me

my account is hacked. need help. there is another person that hacked my account and I can't sign on.

Outlook | Web | Outlook.com | Account management, security, and privacy
asked 2026-09-14T16:00:42+00:00
danny rueckel 0 Reputation points
answered 2026-09-14T19:19:03.8+00:00
Gérard Oomens 132K Reputation points Volunteer Moderator
2 answers

Foundry Tools: Deployment Blocked by Unusual Activity — Persistent Error Since September 11, 2026

Problem description I am unable to deploy the model 'text-embedding-3-small' to my Azure Foundry resource 'ai-needlegirlie-project' due to an error indicating 'Our system has detected this request as unusual activity for your account.' Despite multiple…

Azure OpenAI in Foundry Models
Azure OpenAI in Foundry Models

An Azure service that provides access to OpenAI’s GPT-3 models with enterprise capabilities.

5,040 questions
asked 2026-09-14T18:04:26.7766667+00:00
GeneWhitley-6894 0 Reputation points
answered 2026-09-14T19:16:11.2833333+00:00
Karnam Venkata Rajeswari 5,255 Reputation points Microsoft External Staff Moderator
2 answers

family safety account

I appear to have two accounts set up under family safety and it's hard to control my kids devices as a result.

Microsoft 365 and Office | Microsoft Family Safety | For home | Windows
asked 2026-09-14T18:01:13.2566667+00:00
Sarah janzen 0 Reputation points
answered 2026-09-14T19:15:14.2+00:00
John Jefferson Doyon 88,610 Reputation points Independent Advisor
1 answer

Linking Microsoft Account - User Logged in Elsewhere Error

I need help linking my Microsoft account to a game. I bought a game called grounded which allows for cross play only via Microsoft. Whenever I try to link the account it says user logged in elsewhere despite the fact I know I’m not. I’ve reset my…

Windows for home | Windows 11 | Gaming
asked 2026-09-14T16:27:22.58+00:00
Chike Ejezie 0 Reputation points
answered 2026-09-14T19:15:00.5766667+00:00
Jeronimo Fuerte 46,295 Reputation points Independent Advisor
1 answer

Is there security you sell for protection

Is there security u sell ? I recently got my Hotmail hacked where they got access to remand credit cards and mileage points

Microsoft Security | Microsoft Defender | Other
asked 2026-09-14T19:12:57.6766667+00:00
sally guajardo 0 Reputation points
answered 2026-09-14T19:13:09.67+00:00

AI answer

1 answer

Undeliverable email lost

How can I retrieve an email that was undeliverable?

Outlook | Windows | New Outlook for Windows | For business
asked 2026-09-14T18:51:55.6433333+00:00
Jeremy Pack 0 Reputation points
answered 2026-09-14T19:12:21.6266667+00:00
Kai-L 19,415 Reputation points Microsoft External Staff Moderator
1 answer

DISM and SFC SCANNOW won't run

Whenever I tried running dism and sfc, no progress bar shows up. This is happening because when I first boot up my PC, it got stuck on the black screen with a cursor, blocking me from signing in. I was forced to shut down my PC, which would slow down my…

Windows for home | Windows 10 | Performance and system failures
asked 2026-09-14T18:32:57.0533333+00:00
Matthew Nieves 0 Reputation points
answered 2026-09-14T19:12:18.1066667+00:00
David-M 126.5K Reputation points Independent Advisor
1 answer

lost files

lost files on windows laptop when installing office 365

Microsoft 365 and Office | Word | Other | Windows
asked 2026-09-14T18:21:10.4966667+00:00
Ted Bernert 0 Reputation points
answered 2026-09-14T19:10:47.7633333+00:00
John Jefferson Doyon 88,610 Reputation points Independent Advisor