Additional Microsoft Defender tools and services that provide security across various platforms and environments
Yes. Microsoft offers security features and services that help protect Outlook.com and Microsoft accounts.
Relevant options in the provided information:
- Microsoft Defender If the account may have been compromised, run a full malware scan on the PC before changing passwords. The recovery guidance specifically points to Microsoft Defender if no antivirus app is installed.
- Microsoft 365 advanced protection Microsoft 365 Personal and Family include advanced protection from viruses and cybercrime. For Outlook.com, this includes scanning email attachments and checking links in real time for viruses or phishing scams.
For the hacked Hotmail account, the supported recovery steps are:
- Run a full antivirus scan first.
- Change or reset the Microsoft account password after the scan.
- Check account settings for unauthorized changes, especially:
- connected accounts
- forwarding
- automatic replies
- Review recent activity to see when and where the account was accessed.
- Add security info such as an alternate email address and mobile phone number to help with recovery.
- If guided help is needed, use the Microsoft sign-in helper tool, which can provide self-help steps or the option to talk to an agent.
Because credit cards and mileage points were affected, change passwords for any other accounts tied to that email after securing the device and Microsoft account.
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